ComplaintsforRick Case Acura
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Complaint Details
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Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I done these folks a 2023 *** X7 for $81,400 after making a KBB inquiry. They have failed to distribute the check, claiming there are issues with the odometer statement, but they failed to provide.Additionally, I reached out directly to their corporate office, Leaving messages for the CEOs assistant, all of which have gone unanswered. When I do speak to someone they tell me, I can expect a call back that day and that day never comes, this is the most appalling car dealership Ive ever dealt with, and that says a lot given they are car dealership filled with slimy salesman.Initial Complaint
01/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We purchased a 2019 Acura MDX Hybrid from Rick Case Acura on December 30, 2023. The car was purchased as a Certified Preowned (CPO) vehicle. I live in ************, **, and this business is located in S. *******. After searching for this specific vehicle, we had to drive five hours to purchase it. After purchasing the vehicle, I went to ***** Acura on January 9, ****, to get the side mirror fixed because it would not fold in. ***** Acura informed me that the vehicle was NOT CPO. I called Rick Case Acura to get this situation resolved because surely there had to be a paperwork issue. When I spoke to someone at *************, I was told that the reason the computer doesn't list the vehicle as CPO is due to a recall. On December 30, we asked our sales person about any recalls and we were assured that the vehicle was fine with nothing to worry about. However, after speaking to someone at Acura headquarters today, I was informed that they had issued a STOP SALE on the vehicle on December 19, 2023. The first issue is that we paid for a CPO vehicle but its not due to a recall. The second issue is that ************* should never have sold us this vehicle due to the recall. On Tuesday, January 9, ****, we spoke to a sales manager, ***********************, about this and told him we wanted a refund. We paid cash! **** told us he would need to speak to his General Manager about this and would return our call. **** called us today, Wednesday, January 10, ****, to tell us that the ** said we could return the vehicle, get a refund, and our trade-in. Initially, my wife spoke to King about this because I was in a business meeting. After my meeting, I returned his call to tell him when I would be returning the vehicle, and they reneged. The ** said the sale was done and we could not return the vehicle. The bottom line is that Rick Case Acura performed an illegal sale on multiple fronts. Not only is the vehicle NOT a CPO vehicle but they also sold something that the company told them not to sell.Business response
01/26/2024
Rick Case Acura has refunded the customers money. Thank youInitial Complaint
10/27/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Eight months ago, I took my car for routine maintenance to the dealer where I have a lease, but to my surprise they told me in the maintenance department that this would be the penultimate maintenance on my car because according to their knowledge I only had 2 years covered.When I return from that place, I reviewed the contract that I had signed and in which what was stated by the financier does not appear, which offered me a maintenance package for the three years of the lease that included all maintenance during a lease.When reviewing the contract, bad faith is observed where I am being charged 293 dollars as an optional maintenance contract that only covers a total of 4 maintenance for a cost of 180 dollars in two years.No one in their right mind would accept something like this but taking advantage of the haste and the desire to end the day in that place, they commit deceptive and dishonest practices.Despite having signed I feel cheated and disappointed, I hope that others responsible for preventing these practices can amend this situation. ALSO, THEY HAVE DONE ONLY TWO MAINTENANCES AND THEY SHOULD COMPLETE AT LEAST FOUR, REALLY THIS DEALER HAS NO GLAMORBusiness response
10/27/2023
**************** has been contacted and will be in on Monday October 30th to review his policy and options. Thank youCustomer response
10/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Orrlando ******Initial Complaint
09/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased the car on July 26, 2023, and noticed upon leaving the dealership that the housing of the left mirror was badly scratched. I immediately contacted my salesperson, ***************, who informed me that he would report the issue to the manager.After not hearing back from ***************, I called him again and he informed me that the dealership would supply the part, but I would have to pay for the installation. I disagreed with this decision as the car was supposed to be certified, and the housing issue should have been caught during the inspection.*************** then directed me to speak with the sales manager, ***************************, but I was unable to reach her despite leaving three voice messages. I paid $51000 for this car, and it's frustrating that the dealership is not taking care of its customers when they know there was a problem with the certified vehicle.This is the 2nd vehicle I bought from this dealer and I was expecting a better relationship with the customer, the dealer should take care of this kind of problem and have a quick solution to itBusiness response
12/14/2023
Rick Case Acura has agreed to fix the customers vehicle. The repair is in process. Thank youCustomer response
12/18/2023
Well, thank you very much for your as well thank you to manager *********************** who got involved resolving this issue. Today the whole left mirror was replaced with a new one. I want to thank service agent ********************* for his excellent service. It took a while, but the problem was resolve. Thank all.Business response
01/03/2024
I have spoken with ************** and the repairs have been completed to his satisfaction. Thank youInitial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
03/20/2023 brought Mdx 2016 in for Warranty work. The paint peeling on the top of the Acura it is cover by warranty. My vehicle has been there for a week. I need it back for transportation .I called Rick Case Acura 03/27/2023 at 09:00am, telling them I want my car back. I dont care if the work is not done I need transportation to get around for my Doctors.Im 100% Disable ******* Veteran and need my car to get to the Doctors offices.As far as I know the Dealership has gone down hill. I just want my Vehicle Back.Business response
03/29/2023
Good morning, ********************* our service manager was able to obtain factory approval to paint this vehicle. Mr. ****** car is in the paint shop being painted right now and should be back soon. Rick Case Acura will return the car after the paint job is completed. Thank youCustomer response
03/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a used **** Jaguar XK 8 on January 13, 2023. I noticed a warning light stating low coolant. I mentioned it to the salesman, ******************. While processing buy, ****************** told me the coolant was low and it had be added.I had the vehicle delivered to me by flatbed as no delivery was offered. After it was unloaded I drove it and not only was the low coolant light on, the car went into fail safe mode. This allows the car to be driven a short distance so as no to damage it further. I called The dealer & asked for the General Sales Manager and was told he wasnt available . Tried the salesman, got voice mail. Never called back. Tried service manager, never called back after voice mail. Eventually got **************** & was told they would do nothing. The reason was the vehicle was sold As Is.On 2/14/23 I received an email from *********************, Service Manager. Stating that they would take care of all my service needs. I called got voice mail & left a message that I wished to talk to him about the car. I never received a return call.I have as of this date, paid over $6000 into this car. The coolant leak was discovered and when found the engine mounts were leaking. Then while under the vehicle the front suspension had failed causing the front tires to wear unevenly. Then a short in the electrical system. Which, by the way, is still trying to be resolved.In all, no one at the dealership cared. I was sold an unsafe vehicle that was never checked. I had to call and remind them of the Carfax report. That was emailed & find out the car was involved in an accident & had at least 6 owners. No one cared & I always thought a dealer of this renown would be honest but now have to agree with the old adage never trust a car salesman.Business response
02/27/2023
This **** Jaguar was sold as is and with all faults. Please let me know if there is anything further I can do to be of assistance.
Thank you
***********************
************************
************
Customer response
02/28/2023
Complaint: 19503050
I am rejecting this response because: no honorable dealer would sell any vehicle knowing it had problems of this nature. The car was unsafe and could cause a major accident.
Sincerely,
**************************Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In March 2022 I leased a 2022 Acura ILX A-Spec from Rick Case Acura, since then I have had to take it back for the same air conditioning repair three times. On September 3, 2022, I attempted to exchange the car due to the same problem. I was asked to either give a higher down payment or pay higher monthly installments for different vehicles as the model ILX had been discontinued. They advised me that the "Lemon Law" did not apply because the vehicle is capable of being driven". They did not provide me with a loaner and are currently in possession of my car. I have not been able to use my vehicle since early August because I have a newborn and cannot travel in these weather conditions without air conditioning. They are not offering a solution to my problem and I have to continue to pay my monthly installments, I am on non-pay maternity leave and their lack of action demonstrates no sense of urgency.Initial Complaint
04/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In December 13 2021, I had a crash with my car (***** *** ****) and I took my car to repair it at a workshop authorized by my insurance (***********) the problem is that to date (04/02/2022) the collision center has not been able to deliver the car to me because the manufacture has not dispatched the necessary parts to repair the vehicle, therefore I bought a vehicle from an Acura Dealer who cannot guarantee the supply of the parts in case of need, my intention is that they deliver my car to me or give me another one since to this day, I continue to pay my lease on time.Business response
04/04/2022
Rick Case Acura is not the supplying collision or parts dealer on this complaint. This needs to be addressed to the repairing facility. Thank youCustomer response
04/06/2022
Complaint: ********
I am rejecting this response because: The Rick Case Honda Dealer cant finish the reparation because its waiting for a part that is pending since December from Acura. Its not the collision center responsability that Acura doesn't have the parts in stock to complete the reparation.
Sincerely,
***** ****** ** *****Business response
04/07/2022
Rick Case Acura is not the supplying collision or parts dealer on this complaint. This needs to be addressed with *********** Insurance and the repairing facility. Thank you
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.