Customer ReviewsforAmerican Plumbing Inc

Yesterday, I had a job scheduled with American Plumbing to change the water valve in my daughters apartment. The technician, *****, was logged entering the gate at 9 AM sharp. Multiple times throughout working, ***** would have to go back down to the car because he grabbed the wrong tools and instead of using the elevator to get up and down from the 4th floor, he used the stairs each time. I had other contractors working on the unit and am a contractor myself. The other contractors told me they saw ***** sitting in his car for more than 30 minutes at a time, while he was running the clock and billing us for the time spent to change the water valve. We even cut the drywall to give easy access to the valve, which was in an open closet for a repair that should have taken less than an hour. At 11:43 AM, ***** told us that he has to bill us for 3 hours and 30 minutes because we were 3 minutes over the 3-hour time and he got to the unit at 8:40 AM, even though the gate log has him entering at 9 AM, which means that from 9 AM to 11:43 AM he would have worked for 2 hours and 43 minutes. This was an extra one hundred dollars at least. When we called his supervisor, *****, to discuss the issue with billing, he said that he believed ***** and that their policy is to invoice the amount that the technician said he worked. My daughter was willing to offer him proof that their own technician did not enter the community gate until 9 AM, he refused to accept. My daughter was in the unit and said he disappeared multiple times throughout the time when he was supposed to be on the clock, and it makes no sense that he would take the stairs up and down from the 4th floor unless it was to consume more time. The policy and processes conducted by this company are extremely dishonest and corrupt. My daughter is 9 months pregnant and supporting herself, and these people are trying to steal from her. Completely dishonest, unprofessional, and corrupt. I'm very sorry that we used them