Customer ReviewsforHixon Pool Repair & Supply, Inc.

We were charged 15k to have a leak fixed in our pool, diamond brite on floor of pool and new tile installed. The leak was never fixed and we were losing a foot of water every other day. The owner caused two violations from the city that he still has not provided proof of closing. He left our yard full of construction debris that I had to hire someone to take out and he never gave us back the railing for the pool steps. He demanded an additional 3k for the job he was already paid 15k to do. Even though we already paid, I paid someone else 1k to fix the leak and ****** learned. PLEASE BELIEVE THE OTHER REVIEWS! This guy is a total con artist and rips off his clients and his subcontractors. There is most likely a lien on my property because he will not close the violations. He was the cheapest bid but I ended up with a pool that was still leaking and two open violations. If you insist on hiring him, request of proof of permits before you let him start working.

I originally hired Hixon Pools to fix a leak in my pool. They turned it into a project where they drained the pool, and tore out chunks from the bottom, with the intent to repair and resurface it. 2 months went by and barely any work had been done. They would show up once a week, do some work for a couple hours, and then leave. On 5 different occasions I was told I needed to be home on a specific date when they would show up, and they never showed up. And then, when they did show up, they didn't need me at all. On top of the reliability issues, they also couldn't even get the job done. After they tore up the bottom of the pool, groundwater started coming in, and they were unable to get it back out to be able to patch up the pool. They left multiple pumps running for over a week before I pulled the plugs on them because they were flooding my and my neighbors yards, preventing us from mowing, or even getting to our mailboxes without wading through several inches of water. So after over 2 months of scheduling and incompetence issues, I cancelled the project. They have since refused to refund any of the payment that was made, and are ignoring the requests. Bottom line, they are unreliable and unprofessional. Would highly recommend not doing business with.