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ComplaintsforUnited Realty Group, Inc
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This company represented the seller. The agent (***** ****) likely never read the contract. On 4/10 we signed an addendum to agree to a one week leaseback to the seller, if they needed it. The original contract stated that if the leaseback was contingent on the seller providing lease with proposed terms, within five days of the signed contract (also on 4/10). and then we (the buyer) would have the opportunity to accept, amend or reject the terms.On 4/29 the sellers agent, United gave a verbal they would be staying for a week and not turning over the keys at closing (contract breech 1). In addition, they would not agree any terms in writing nor to a walk through after they vacate the premises. We (buyers) had to pay for an attorney review the contract to ensure we were correct in our assessment that not getting keys, and not getting anything in writing would put us at great risk. If the seller decided not to ever leave, we would be stuck evicting them. The agent created a risk for us. She insisted that the adendum to least back was the agreement, however it was an agree to agree statement with no terms. We declined to renew the expired (exp on 4/15) amendment, since there were no leaseback terms delivered. Following this, the agent, *********, informed the seller that we were breaking the agreement instead of going back to read it, which caused a lot of seller anger. She played the blame game through 6 amendments where we attempted other accomodations requested. We offered the seller more time to close, more time to collect their things etc. without a leaseback. ********* misrepresented every agenda and inflamed the seller. It caused a more problems, including that the seller damaged the property intentionally, and breeched the contract again (breech 2 and 3) by removing items that were in the contract to remain. ***** stood behind the sellers decisions for breeches, claiming "as is" excused the seller from intentional damage. She should lose her license.Business response
06/14/2024
We are very sorry that the buyer was not pleased with the actions of our realtor who was representing the seller not the buyer.
In the end, there was no post occupancy, therefore, no need for a lease.
The buyer did a walk through the day of closing and found some issues that they were compensated for with a credit from the seller at closing. There was no mention of intentional damage to the property.
Initial Complaint
10/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
******* contacted me directly without going through my real estate agent first. Then she proceeded to berate me and tell me that she is not going to **************** to qualified buyers because she simply wouldnt make enough commission on the sale. If you know anything about real estate the agents always make money off of sales and its a large amount of money and so this greedy agent really should not be a real estate agent anymore. She behaves on ethically, and should never of contacted me without my agent being presentBusiness response
11/13/2023
This is not the type of response that we expect from our agents. We have spoken with the agent and she deeply regrets her actions and has assured us that this will not happen again. We strive to provide excellent and ethical service to all our clients and those of other real estate agents.
Again, we apologize for the actions of our agent.
Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
There is a reason united realty ** has a one star rating from ******* They are a low-life scamming **mpany whose agents fabricate stories and in my case tried to squeeze me for money.The have a broker at the plantation location who is both rude and abusive and does not serve the public,Initial Complaint
04/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
**please read attachment for full description. I have reached bout to *** who says that he boosted my score by removing an account. I verified via credit karma that only one account was removed which made my score decrease. He is now again stating that credit karma isn't reliable. And claiming he doesn't believe that since he can't see it. When I offered him access it even a screen shot of September to date he stated that he no longer wants to work with me since I contacted his brokerage because he finds that shady. He also states that he got me pre-qualified which is proof that he boosted my score. but refuses to provide the letter containing MY INFORMATION since I don't want to work with him and because I contacted his brokerage in regards to him. I advised him I do not want to go through court to do this. He told me to have my lawyer contact him and hung up the phone as his resolution.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1200 S Pine Island Rd STE 600
Plantation, FL 33324-4465
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.