ComplaintsforMarshall's Tree Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I HAD THE ***** OF MY HOUSE REDONE WITH NEW LANDSCAPING. THE OWNER'S NAME ******** HAS NOT COME BACK TO FINISH THE **** HE WAS SUPPOSED TO COME BACK AND FINSH THE *** LANDSCAPING AFTER I PAID HIM THE FULL AMOUNT HE NEVER RETURNED TO FINISH. I HAVE CALLED FOR 2 WEEKS WITH NO RESPONSE AND WHILE THAT WAS HAPPENING ONE OF THE 4 TREES HE INSTALLED IS DYING AND HE HAD PROMISED ME A 30DAY GURANTEE. ON IT I HAVE CALLED EVERY DAY WITH NO RESPONE I WOULD APPRECIATE IF HE WOULD COME BACK AND FINISH WHAT I PAID FOR ALSO PRESSURE CLEAN THE *** DRIVEWAY THAT HE LEFT A MESS ON.Business response
11/30/2023
*********** job has been completed, there was no warranty on the trees, anytime you get warranty it is in a contract which there is no warranty. I was never notified of any dying tree either way and everything has been completed, if you would like his driveway pressure clean I am willing to do that however everything is been completed and he has no contract stating a warranty.Business response
11/30/2023
I went by the property the tree is not dying and driveway was not a mess. Pictures to prove. Is this how you take care of business owners this is ridiculous for people that want things for free. You are suppose to protect business owners as well especially when a customer is lying. Pictures attached!Customer response
12/01/2023
He was recommended to us so we had a trust in his landscaping ability, We asked for 6-7 foot ********* Palm Trees
He never told me that he only had 3 foot trees not 6-7 as per agreement.. He told us they were 6 ft palm trees we had 2
other landscapers stop by and they both told us these were 3 ft palms and they took off the stems to make tree bark look
higher. I paid him in full 16k before he was done cause he told me he would be back to finish the rest of lanscaping!
its been over a month and he still has not come back to finish so now i would like my money back for ****************************
palm trees that he told me were guaranted for 1 year ! He never put soil in the island with the trees. But i know by his dishonesty he will not make it right for this
72 yr old man that he took advange of.. ! AS per the pictures you will see they are not 6 ft per our agreement..
Customer response
12/06/2023
Complaint: 20875932
I am rejecting this response because:he defenitely gave me a warranty on the 4 tress he installed !He is very untrustworthy and i wish i never hired someone like him who says something to you
to get the job done (warranty) on trees and does not follow thru!!!!
Sincerely,
*****************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.