Business ProfileforWater Damage Clean LLC

On June 14, 2024, this company addressed a minor leak in our AC closet that we caught very quickly and luckily did not get widespread. We were told by their employee that the company does not collect any money out of pocket from us. We were told the company only collects money that our insurance pays out for the issue once the claim is filed. To address the small amount of water damage, the company placed a couple fans and removed a couple feet of baseboards. We provided the company with the check that our insurance paid for damages. The check was cashed and cleared by this company. Months later, they are now billing us for out of pocket charges to cover a remaining balance. On top of that, Water Damage Clean reported/billed repairs to cost $9,000 when insurance (****) only estimated repairs to cost $3,000. When we explained to the company that we were told we would not have to pay any out of pocket expenses, they told us that the employee who told us that no longer works for their company. They also mentioned that this company was taken over by new owners recently. We have not paid any money out of pocket to this company as we were soecifically told by their employee that we would not have to. Also, the amount they are billing for is an outrageous over charge in comparison to estimated costs by insurance. Unfortunately, this company took advantage of new home owners with a small leak issue. We would like our account cleared and to stop being harassed for a payment that we never agreed to accept and were told we would not be responsible for. Thank you,Account name and address:*************************** ******************************************