Complaints

This profile includes complaints for Craftmatic Adjustable Beds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Craftmatic Internet Sales

  3580 Gateway Drive Pompano Beach, FL 33069-4847

• 

  Craftmatic Adjustable Beds

  5192 SW 27th Ave Fort Lauderdale, FL 33312-6100

• 

  Craftmatic Adjustable Beds

  PO Box 668700 Pompano Beach, FL 33066-8700

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2024 I googled Craftmatic and called ************** to order a new bed for my Mom. On November 16th I received a call from ***** at **************. He said he would order a new bed and that I would need to pay in advance by check. He requested the next check number, routing number and account number. I gave him the information and the monies were withdrawn from my Moms checking account on November 18, 2024.On November 16th I received an email from ************************************* to sign a contract, which I did, and then from ******************************* telling me my order has been processed.I have yet to receive the bed.Since then, I have tried to call ***** 5 times between 12/27/2024 01/23/2025, all of which went to voicemail, and I left a message every time.I also called **************, which is the number on the email I received from *******************************, on 01/08/2025. A man answered, told me my order weas being shipped next Monday 01/13/2025. I tried calling again 3 more times through 01/23/2025, but all I got was an answering machine and no reply to my voicemails.I would like a full refund of $3,824.63, which is the amount of the check I sent them. The problem with my Moms current bed has been resolved and I am no longer in need of the bed.**** ***

• Initial Complaint

  Date:01/14/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 1, 2024 I had paid in full for a double size adjustable bed frame that was to include levels of massage, head and foot adjustable. A cell phone charging station a separate remote operation and lights underneath. The adjustable mattress was to have a combination of coils and foam. Taxes. Delivery and set up included They lied to me 8 times. Including on 2 different dates in Oct. When they said it would be delivered within 24 to 48 hours and was never delivered. They blocked my calls. Only after I left a message that I had contacted the ************************** on Jan 2, did they send me a mattress only in a box I have not opened, which I want them to take back with them after setting up the entire new unit which is paid for. I also want $1000.00 from them for all the frustration. Hardship, high blood pressure. Stress and worries they have caused. This was prescribed by a Dr. ******* of injuries from my head all the way down my back that have never healed. Including cracks in my spine caused when a driver of a big, heavily loaded truck admitted he was not looking or braking when he hit me from behind . I NEED this bed and I need it now. Please help me. I am an 87 year old disabled person, and my retirement funds were greatly reduced because I was forced to retire early. Thank you. Have a better year than I am having.

• Initial Complaint

  Date:11/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a bed from Adjustable Bed Enterprises. Price $4, ******, the purchase date was 10/5/24. The contracted delivery date was 10/22/24. The bed did not arrive on the delivery date. We contacted Adjustable Bed Enterprises on 10/23/24, 11/4,24,11/11/24, and 11/20/24.We have spoken with Ms. ***** ******** and Mr. ******* ****. Neither individual has provided us with so much as a tracking number for the delivery of the bed. It is now 30 days overdue. As of this morning when I spoke with Mr. **** he was unable to provide me any tracking or shipment information. When I attempted to request a contact for his supervisor he said, " I'll call you back in ten minutes and hung up on me. I have received no further information concerning our purchase, delivery or any form of reimbursement.****** G. ****

  Customer Answer

  Date: 12/11/2024

  Thank you. I will wait for your instructions.

  Business Response

  Date: 12/26/2024

  I do not know who ******* **** is. We do not have anyone by that name who works for us. We show your order delivered on December 18th.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a craftmatic bed last year March 2023,and already one of the mattress is tearing near the seams. I have contacted the company and spoke with a rude representative, by the name of ***** on Oct 28th, who said he would put a ticket in,and someone will call be in couple of days. ****** called me on Oct 31st and advised to take pictures of the damaged mattress which I did on the on the next day, but I still have not receive an acknowledgment or response from that email. I contacted ***** again who said maybe they are busy, I said that is not an excuse and by now I should have received an acknowledgment of my email. He rudely stated that you dont have to repeat I will send another ticket and hung up on me.

  Business Response

  Date: 12/03/2024

  ***** from Craftmatic Internet Sales advised that ****** has been working with the consumer and that he personally hadn't heard anything back from her since.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22519133
  
  I am rejecting this response because: Craftmatic want me to pay for wear and tear plus delivery costs, which totaled over ****** dollars and I dont think that is fair for a little over 1 year bed.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 12/19/2024

  I paid $4615.24 for the top bed around March 2023 and it was it was delivered around May of 2023.

  So, I only the bed for a little over a year and I dont think it should be falling apart already. Craftmatic should make my claim good with free delivery and no wear and tear charges.

• Initial Complaint

  Date:10/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 19, 2024 we called Craftmatic at ************ and ordered a queen size adjustable bed. Was transferred to ****** ***** to pay $3,694 with a check by phone. We were told delivery would take four to five weeks. We called for an update on 10/21/24 but got no answer so texted *****, the original sales person at ************. He responded saying the bed had shipped out that day (10/21/24) and he would have a tracking number on 10/25/24. After several more attempts we reached a ******* ****** who said the bed had shipped out last Friday 10/25/24 and he would call us with a tracking number today 10/30/24. He has not called and no one answers when we call them. Our goal is to either get the bed we have ordered or a refund of the money we paid.

  Business Response

  Date: 10/30/2024

  We do not have a ******* that works for us. I emailed you the tracking but do not know who ******* is that was providing you info.

   

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 21 2024 Craftmatic Internet sales at PO Box ****** in ************* , Fl took $4028.75 for a bed and mattress and promised delivery in 2 weeks . My mother tried to give the sales person her credit card number but he said no they would take her banks routing number for her bank - not the credit card. At the 2 week **** she called and they said 2 more weeks. She then called again at the next 2 week **** and still was told it was on its way - for sure it would be to us in 2 weeks or less. No bed. . I called today and a very rude man named ***** told me for the 4th time 2 more weeks and then said , "Well you got the mattress already ". I informed him we had NOTHING after 8 weeks but they have had $4028.75 since August 21. He then said he would have his boss call me since i was pretty mad - no phone call came. Ive called the corporate office number and left multiple messages - no return calls . I asked for customer service to cancel the order today and the number ***** gave me was an answering machine with a generic voicemail . ***** keeps telling me 2 weeks and to calm down but they have taken my parents money and repeatedly never delivered the product nor have they EVER given me a delivery date. When you ask for one its with in 2 weeks! The corporate phone number is *************** and NO ONE answers - generic answering machine! ***** was the one that sold it to my parents and i asked to see the bill of sale because my parents never got one in the mail or by email. ***** insists my mother signed a PDF on line as a bill of sale but that's impossible because my mother has no idea what a PDF is or how to access one. I repeatedly asked for a copy of this supposed PDF - i gave them my email - no copy has ever been sent. They have basically stolen $4028.75 and delivered no bed , no receipt of the sale and no one to be accountable or talk to. I have only a copy the automated check generated and paid to Craftmatic Internet Sales paid on august 21 by ***** Fargo .

  Business Response

  Date: 11/12/2024

  ***** from Craftmatic looked up a ******* *. and found that they cancelled their order on 10.18.24. ***** advised that the consumer and Craftmatic spoke on 10.17.24 to confirm the shipping status but the very next day the consumer just called to cancel.

  ***** advised they were fully refunded on 10.18.24 via zelle
  

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28 2024, I had given Craftmatic Adjustable Beds/Adjustable Bed Enterprises *** $2000 for a deposit on a bed I would be paying off. Unfortunately I had a family emergency and had to cancel my order. I have been trying to cancel this order with them since June 27, and have tried to get a refund for the deposit of $2000. I had spoken to one of the representatives, ****** *****, and he had approved a refund via Zelle. I never received a refund and the company has yet to return any calls or emails and has been ignoring all my attempts at contact.

  Business Response

  Date: 10/21/2024

  Last email I show was you were going to provide the info to refund via Zelle. Did you provide that info?

   

  Customer Answer

  Date: 11/02/2024

   
  Complaint: 22381840
  
  I am rejecting this response because:
  I have sent a Zelle request and it was rejected. I'd like to try again if possible or an alternative payment method.
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 11/05/2024

  Please send it The phone number:

  **********

  to my son, ****** ******. 

  his email is:

  *******************************

  Customer Answer

  Date: 11/21/2024

  Hello, I'm, contact you again as we have not received any updates on our claim.

   

  Please advise what we need to do next.

  Customer Answer

  Date: 11/22/2024

  We did, it was sent on 11/05 in the messages. 

  Please update the information to send it my son.

   

  ****** Hughes 

  150-776-6645

  Email: *******************************

  To his Zelle Account

  Customer Answer

  Date: 11/23/2024

  We did, it was sent on 11/05 in the messages. 
  Please update the information to send it to my son.
  
  ****** Hughes 
  150-776-6645
  Email: *******************************
  To his Zelle Account

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 19, 2023. Invoice #***** in the amount of $2985.30, paid in full. I have not received my order for a new mattress and base as of this date. Every time I call them to ask about my order, they transfer me to an extension that never answers and will not call me back when I leave a message. I just want my order to be delivered or a refund for $2985.30. Is there anything I can do to get an answer or call about my order or get my money back??

  Business Response

  Date: 10/18/2024

  That order number does NOT show you as the customer and we do not have a customer with your name. Is the order under a different name?

• Initial Complaint

  Date:09/03/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a bed approximately 5 weeks ago. Payment was posted on 8/6. I have tried to secure delivery of the bed, but no one wants to return my phone calls. I am asking for the bed to be delivered, and setup, per the arrangement made, or to have my money refunded. It came to roughly $4800, or so.

• Initial Complaint

  Date:08/19/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a craftmatic bed remote on Sept ****** for $174.38 ..order confirmed by *************************************** after several emails the only response is that it is still on back order . Called for an update on 8-19-24 and was told there is no longer a customer service line, someone in customer service will call me back per ***** in sales at craftmatic ************ Not sure where the headquarters is located at