ComplaintsforComplete Power Solutions, LLC
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Complaint Details
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Initial Complaint
10/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
***************************** attributed the current problems with my generator (we reached out to Complete Power Solutions on September 14 2023 because it stopped working) to faulty installation.Ive reached out to my installer and this is what he said 1. Aluminum wiring. The installer sent me a screenshot of the Kohler Installation Manual that gives instructions for using Al wire. The manual was forwarded to ******************************2. A picture was sent to ***************************** showing that the controller wires had NOT become welded to the terminal block. (See uploaded file) The installer was able to remove the wires by loosening the s**** holding the wires to the terminal block with a small s**** driver. The installer said the wires clearly showed signs of having been pinched by the electrical box cover. The electrical box cover appeared to have been forced on after because of interference from the repaired gas line.3, The cable connector to the terminal block was only sitting loosely in place, it was not pushed all the way in and was thought to contribute to the non sense readings the technician reported 4. The battery charger on draws 50Watts and is not required to be on a separate circuit.None of these allegations address why the generator suddenly stopped working.https://1drv.ms/u/s!auoneurchcgihlnfugk_6evftfpp1q?e=h6gygq This large file shows pictures of the way the generator was left. Please pay particular attention to Pic 7 It shows the pit in the electrical box cover caused when the live electrical supply line touched the electrical box cover.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.