Business ProfileforFischer Panda Generators Inc

Re: FisherPanda Genset *****i#C03-26-116. Genset panel went dark. Unable to find rep in ** familiar with model I called PandaFL, & on their recommendation, purchased a new Icontrol2.5 and and Remote control panel + Icontrol3 Black for $1,280.26. Was told by tech (*****?) these were 'plug and play.' Items received with no installation instructions, nor that these units required programming. Wired up units properly on 7/31/23, genset showed a 150 (programming) error. Called Panda FL, spoke to ******, who then sent me INCORRECT instructions on how to program. (See email from ****** 8/1.) On 8/4/23, ****** sent revised (email attached) instructions which noted code 003 was incorrect - my *****i marine 240V machine needs code 31. Reprogrammed board with right code, Genset ready to run - but actuator arm was loose, genset wouldn't start. Got appointment with *******, a Panda dealer in MD. They repaired actuator arm, confirmed genset was wired/coded correctly, got the genset running, but inverter did not produce current. JGordon sent the $1280 in new materials along with my inverter to Panda FL for analysis. In December, Panda FL indicated my inverter needed major repairs, the icontol items I purchased from Panda in July tested functional, but were INCOMPATIBLE with my unit. Panda sold me another icontrol board for $608! Original items purchased in July were returned, in bag marked 'INCOMPATIBLE with customer unit.' Called ********************** asking they take back the INCOMPATIBLE icontol units (and tested working by them), purchased on their recommendation, for $1280, ****** refused, saying I had installed them, gotten a 150 error, even though they first provided no documentation, then codes incorrect, and then correct. FYI - I'm out $5k+, genset still inoperative. Net: Panda sold me INCOMPATIBLE parts, failed to provide instructions, then provided wrong instructions, then tested parts in question as functional but INCOMPATIBLE. Astonishing they won't authorize a return.