ComplaintsforLRM Leasing Company

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Im reporting due to toll invoices. On this transaction was today 06/02/2023 in the amount out of *****. I requested to my husband to have LRM LEASING COMPANY TO SEND THE **** INVOICES TO DISPUTE WITH SUNPASS PRO BECAUSE WE GAVE SUN PRO EZ PASS TRANSPONDER. LRM WOULDNT Provide the invoices. I think it was 3 weeks ago it was the same issues stating we owed ****. We requested a copy of the full statements to dispute once again. No documents provided. I ****** English finally got in touch with with Sun Pro EzPass we spoke briefly the representative stated we didnt have any outstanding balances except for ****. I tried emailing and called LRM Leasing ************* To Get To The Bottom Of This Situation No Answer Or Email. I Will Like For To Have A Representative Contact Me Or Get This Issue Resolved Immediately. Were being double charged for our invoices and I would like to see an investigation done properly. Thanks

  Business response

  06/13/2023

  Please see the attached package including our response to the inaccurate claims made with corresponding exhibits. 

  If you have any questions or need anything further please advise.  We will contact our lessee to discuss this as well.

  Regards,

  *********************** - CFO

  LRM Leasing Company Inc.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a truck from Lrm around the June 29th and paid down approximately $14000 by the time I got the truck registered around July 21st and started driving by 25th just 4 days on the road the check engine light comes I have to change the def pump they didnt charge me for the labor but they charged me for the pump and I ended up spending around $900 now around November 1st Im having issues with the air pressure not building up and the coolant reservoir leaking the trucking overheating all within a couple of months now today which is the 28th of November it seems as if the engine is blown because its knocking very loud and all they can do is recommend a shop for me to bring it to which is 3 to 4 hours away from me after throughly reading this contract I see it is in no way in my favor but when you put that amount of money down on a product you are not expecting for it to be defective this soon within four months so I feel like theyre violating the lemon law because I have a friend who got a truck from them months ago and the transmission went out in three months

  Business response

  12/06/2022

  We are surprised to see a complaint filed, especially with how we have handled your account with professionalism and by going above and beyond. All our vehicles meet federally regulated *** standards before they are leased which you acknowledged before taking possession. You are the ultimate party responsible for maintenance and repairs. A semi truck requires constant maintenance and upkeep. When you first reported a potential issue with your DEF pump,  the company offered you free as a gesture of good faith not as an obligation. You stated that youve had this issue with the air pressure and coolant reservoir around November 1^st, yet you did not reach out to us until the 28^th of November. The company suggested two of our closest locations in your area to take it for diagnostics and you proceeded to tell us that you dont have the money to get it towed to either location. On the 30^th of November on a phone call with management you admitted to running the truck without coolant which caused the truck to severely overheat. You then told management you only decided to address the issue once the knocking started. Coolant leaks can be regular with semi trucks, ignoring them is what causes serious damage. Due to your lack of response to required maintenance, it appears that there is serious engine damage caused by this overheating. This type of repair could be more than $40,000 and could have easily been avoided.

  Customer response

  12/06/2022

   
  Complaint: 18471621
  
  I am rejecting this response because:I never said I ran the engine hot and as you said maintenance is my responsibility and I was in the process of getting air leak and leaking coolant tank fixed the truck never ran out of coolant I stated that the temperature fluctuated but never overheated and whoever I spoke to created that narrative of me running the engine hot to further yourself from the responsibility of leasing faulty trucks and yes I did refuse to send the truck to a shop that you recommended because I knew the engine was bad and didnt want to waste money getting it towed to a shop and when I first talked to your associate the first thing that he said was did I want to turn in the truck because its a walk away lease and I just feel like this is your guys business practice is to take customers down payment sell them faulty trucks with knowledge that it will break down soon and the way the trucking industry is now theres no way they can afford to fix it with 3 to 4 months if it breaks down and its something major ask my friend ************************* who just got a truck from you guys and the transmission went out in 3 months and yall did the same thing to him 
  
  Sincerely,
  
  *********************************;

• Initial Complaint

  10/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I dropped off my truck for repairs on sept 20 2021 (transmission, heater core, fan blade, steering arms)(at which time they started tams drive the truck nervous times to source of noise under truck) and on the 24th we picked it up after they were closed and it had a hard time starting. After it started it ran sluggish so we parked it at a truck stop less than 20 miles away on Monday it was taken back to LRM and They have attempted numerous repairs to figure out the problem yet to no avail. My truck has been there over 5 weeks and I am in the process of losing my company due to not being able to make payment for the insurance etc. now they want me to sign a waiver of liability to get my truck back and try to say the issue existed prior to me taking it there by showing me a can of starter fluid they claim was in my truck. Yet they won't acknowledge the issues did not exist when they first got it on the 20th now I'm in an uphill battle to get the truck back and when I asked about maybe getting a different one they claim my deposit will have to be 300 percent more than my initial deposit a year ago. I have emails, phone conversations and affidavits from my driver proving the issue happens when they touched the Truck

  Business response

  01/09/2024

  This customer was refunded money and also signed a mutual separation and release agreement dated November 3, 2021.  This matter should be closed out.

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