ComplaintsforDebt Solution One LLC

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a copy of my credit report from an application I submitted for housing.It shows multiple accounts as past due for somewhere around $3000 combined....I paid off my debts for the last years and final payment was in October of 2023. I am not understanding why this is reflecting improperly.I would like a call as SOON as possible regarding this.In addition, your business address shows up as a residence for myself which is also inaccurate.

  Business response

  05/24/2024

  We have spoken to ******************** and were able to address her concerns.  Unfortunately, we are not able to assist with credit report disputes but we discussed the process to negate the information via the credit reporting agencies or by speaking with her creditors. We are sending her copies of her settlement letters for the 10 accounts that were settled while in our program and requested her bank to send her account statement. While on the phone, the client looked at the credit report and stated that it does show zero balances, but is seeing past due.  ******************** was happy with our explanation and the proactive steps taken to send her the pertinent information. We informed ******************** to please contact our customer services department if she needs any further assistance. 

  Thank You

• Initial Complaint

  10/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This company uses deceptive practices. I have been dissatisfied with their service for some time and when I inquired as to what would happen with the settled accounts if I terminated their services, they told me that if i terminated their services, that all of the settlements they had worked on would be null and void. They recently made an error that caused one of my accounts to go in to default, in August 2022 and until now, they have been telling me that they had to renegotiate the settlement. I contacted the creditor myself and it turns out that they filed a cease and desist letter to prevent the creditor from speaking with me about my own account. I had to terminate the relationship after DSO refused to provide me with the information pertaining to my balances so that I could get the information that was requested. As it turns out you can call the creditor at any time and remove the company from your account. Not only did my creditor remove them, they actually allowed me to continue with the settlement as is. That is the deceptive part. They convince you that your creditors will only honor the settlement if you stay with them and any attempt to leave would nullify the settlement and you will be responsible for the debt and all associated interest. This is all lies.

  Business response

  10/22/2022

  ****** - 

  We are reviewing everything regarding this matter. The last thing we ever want is one of our clients to feel like they were not treated with total transparency. 

  As soon as we review your file we will reach out to resolve any issues. 

   

   

  Customer response

  10/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I've had an account with Debt Solutions One for years. I'm about to end and complete my program however I cannot get in contact with this company. I've called,left messages, emailed. No response however my $$$ comes out every month.

  Business response

  08/03/2022

  We spoke to Ms. ***** We confirmed the contact information she was using was outdated. We were able to give her the proper contact information. Ms. **** was beyond happy that she is going to graduate her program in December. She thanked us for all that we have done and was remorseful about filing the complaint because we have done great work for her. Ms. **** stated she would be contacting the BBB to unpublished her complaint.  
  

  Customer response

  08/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  i further would like to add that my complaint be removed.  I only contacted the BBB as a final resort due to my lack of current contact information.  Though Debt One never provided to me, i highly appreciated the immediate and helpful response i received. 

  much appreciation from all

  
  Sincerely,
  
  ****** Dash

• Initial Complaint

  04/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  3/16/2020 I signed up for what I though was a credit repair company. It turns out it was a debt settlement company. I was under the impression that this was a not for profit entity returning a call that I received for their assistance. The company mislead me to believe that I had to include all of my credit card debt in the program, however they dropped one of my creditors without prior knowledge. I believe this company is using deceptive practices as this was not the service that I was looking for.

  Business response

  04/29/2022

  Hi - 

  In response to the complaint we are trying locate a file for *************************. Is this the correct name? Would it be possible to provide us with some documentation to help us locate the person who filed the complaint?

   

  Thank You

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩