ComplaintsforAmerican Consumer Excellence, LLC
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Complaint Details
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Initial Complaint
03/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had signed up for this discounted dental plan in November, and was instantly charged. After about a week later, I had been reading reviews on this and was not happy with what I was reading from other customers, so I called and asked for a refund for November in the amount of $88.95 and December also in the amount of $88.95, and was told I would be refunded and the plan would be cancelled. After a few long months of moving and starting a new job and finally being able to go through my account and look at every bill I had and auto payments, I realized Ive been charged $88.95 as well in January and February, and again today for $53.00, and was never refunded for November and December. Im a single mother and am trying to do my best in supporting my daughter and I on my own, I cant keep having this taken out every month when Im struggling as it is.Initial Complaint
07/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been charged $64.94 on my credit card since September 2021 for insurance I never bought and never used. I do remember calling to inquire about the service, as I was between insurance companies at the time, and in looking back at my notes from that time, I immediately cancelled the policy within a week, after reading on this website (BBB) that the company was terrible. It was only yesterday that I saw the charges on my credit card and realized that it was this company. I thought the charges were coming from a series of games my children ordered online. When I realized yesterday after calling the 855 number on the charge who this company is, I immediately called to cancel and to get a refund. They refused the refund so I told them I was calling BBB. I have never used the insurance, nor wanted it. Please get me my refund of roughly $600 for a service I cancelled within a week.Business response
08/08/2022
This member enrolled into plans with an through an affiliate marketing sales agency on 8/13/21. We never received any communication from this member that they no longer wanted to cancel the supplemental plans she had with us.
Initially when we spoke with her, we agreed to refund her most recent payment. Our **************** Manager spoke to this member on 8/22/22 and were able to issue her refunds for her last 3 payments. This member was satisfied and all refunds were processed.
Initial Complaint
05/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 9, 2021, I reached out to American Consumer Excellence and spoke to agent ****** **. **** regarding healthcare coverage. Mr. ** **** quoted $302 a month to cover medical, dental, and vision. He stated that there was no deductible and no copay and if I chose to return to work, and I returned and was sick for the day, the insurance will pay me for the time lost. He advised me that to I needed to pay a one time fee of $456 to cover paperwork. When I asked why this was he said it was customary. Mr. ** **** informed me that my insurance would be AETNA and I would continue with my primary care physician. The coverage with AETNA was supposed to commence in January2022. In January 2022, I received a letter from an unknown company Bright Health stating that they were my insurance provider and that my deductible was $7,000. I attempted to call the agent on three occasions he never responded to calls. I attempted to contact his supervisor and they refused to connect the call the colleagues stated that they were not refunding money despite not giving the right insurance. I would like to be refunded as I was sold the wrong insuranceBusiness response
06/22/2022
Hello,
We have been unable to resolve the complaint as we have been unable to get in contact with the customer. When we call the number on file, the person who answers states they are out of the country and don't know when they are returning and then disconnects the call. In order for us to rectify this we need the customer to call us and ask to speak to the manager.
Initial Complaint
04/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Started membership to get health insurance coverage, money was taken from my bank acct too soon and a fee I was not told about also removed from acct that then overdrawn my acct. Called business, cancelled membership and was told I would be refunded in **** days. Still have not been refunded.Business response
05/17/2022
We attempted to contact her several times and have been unable to make contact with her to go over her concerns. This customer was refunded in full on 4/22/22 and a voicemail was left confirming this with her.Initial Complaint
03/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed up with **************** last January 2021 and cancelled on Nov. 30th 2021 (member ID **********. At the time I signed up I also was given this supplemental insurance policy from ACE. I was not told when I cancelled in November that I had to separately cancel with ACE and have been charged monthly on my Discover card ***** for the past three months! I had to call my credit card company to tell them to stop paying these charges; I am seeking a refund for the charges made to my card in December, January, and February.Thank You,***************************************Business response
04/19/2022
********************** issued were addressed on March 15th and 3 refunds were issued to his credit card but they were declined by his bank. On 4/8/22 ACE mailed ****************** his refund check and on 4/19/22 he confirmed it was received and will be cashed this FridayCustomer response
04/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************************Initial Complaint
10/20/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Bought insurance end of March to start April 1, 2021. After having the insurance all this time and using it in May I am finding out they are not paying and denying claims that were pre-approved. The mammogram facility spoke them and mammo was pre-approved. I also spoke w them. Now it is denied. All insurance companies pay for a yearly mammo. They have not paid Quest and my doctor's office was supposed to bill me and I have not heard from them since July. I am embarrassed to even ask them about this This may be a scam. I want my money back. I already disputed all charges on my credit card. My emails and phone messages have been ignored.Business response
12/17/2021
Business Response /* (1000, 10, 2021/11/29) */ Ms. ******* enrolled into our ACE BestChoice RX, ACE Careington DVH, ACE PinPaws+, ACE MedWise 6+ and ACE DialMD plans through an affiliate marketing sales agency on 3/9/21. The agency's interaction notes regarding their enrollment reflect several interactions within the span of a few months. Ms. ******* emailed us on 9/30/21 to cancel her policy which was processed that day. Ms. ******* hasn't responded to any of our voicemails in regards to this complaint when we've tried contacting her. She never once indicated she wasn't satisfied with the services of her products, nor was a refund ever requested from ACE. Additionally, disputes were filed with her bank which has slowed down the process of issuing refunds to her since everything is under review with her bank. However, all disputes have been processed and Ms. ******* should be receiving her funds back from her bank if she hasn't already. Consumer Response /* (3000, 12, 2021/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent emails and no one has ever called me or responded to my emails. A yearly mammogram is covered by all insurances and it was pre-authorizatized by ACE Still no explanation for the denial of the mammogram.i bought this policy online. There are a lot of scams out there. No communication from ACE. Business Response /* (4000, 17, 2021/12/15) */ We have tried contacting Ms. ******* at the number we have on file for her and are unable to get through. It sounds like it's a fax machine. We have no control over her bank's dispute resolution process. She needs to contact her bank directly to see the status and what the next steps are to have the funds returned to her. Consumer Response /* (4200, 19, 2021/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) My phone number works fine. No response to emails and you could have mailed me something if the number really did not work. Still no response to why my preappoved mammogram was later denied. I paid for insurance and am now stuck paying for all my medical bills.
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Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.