Business ProfileforRapid Recovery Team, LLC.

Due to Hurricane ***, my neighbor had to have his house gutted including all their tile and lower walls. The Rapid Recovery Team chipped up all their tile and dumped most of it into our yard debris from our damaged trees. This resulted in a huge mess for us to get our debris removed and when it was removed it left our yard littered with all the tile that was unable to be picked up from the county. My neighbor contacted them, and I also contacted them to come clean up what they dumped in the middle of all of us undergoing a huge disaster. I contacted them 4 times and finally got a call back from a "manager" and was told they were not going to come clean it up and he hung up on me. I emailed the company and have been ignored 2 other times, after being told they always care about customer satisfaction. We cannot afford to have this cleaned up, all the mess was not from our home, and they are non-responsive to my neighbor next to me and across the street that also used them. I feel like they need to be "barred" from doing "Disaster Relief" through FEMA, since I feel they took advantage of our elderly neighbors. We consider this illegal dumping. They charged an additional $3,000 to my neighbor across the street (to clean up the mess they made) and told my neighbor next to us it would be an additional $5,000 dollars to clean up the mess they made in his yard. Our neighbors paid out of pocket and now have to deal with this on top of everything else. I would say pay our neighbor back the $3,000 and pay my neighbor $5,000 so he can hire someone else to take care of our yard and his at this point. I do not feel Rapid Recovery would do a decent job if they were asked to come out to fix this issue.