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            Business ProfileUSA Senior Medical Alarm

            Medical Alarms

            Contact Information

            2261 S Course Dr # 803

            Pompano Beach, FL 33069

            Visit Website
            Email this Business
            (855) 469-8876

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2261 S Course Dr # 803, Pompano Beach, FL 33069
            Email this Business
            BBB File Opened:
            5/12/2016
            Years in Business:
            10
            Business Started:
            6/12/2014
            Contact Information

            Principal

            • Mr. Nicolo Galante, Owner

            Customer Contact

            • Mr. Nicolo Galante, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/29/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            1.I started senior alarm monitoring services for my mom ********************* with USA Senior Medical Alarm in December 2022. 2.The monthly monitoring fees were paid via my credit card due to the company says they were not able to access the checking account I provided. 3.I cancelled the services on Tuesday, April 23, 2024 and returned the device on Saturday, April 27, 2024 by *** with tracking. 4.USA Senior Medical signed and received the device on Monday, April 29, 2024. 5.On Thursday, April 25, 2025, USA Senior Medical Alarm took $359.00 from my checking account via ACH without my authorization using he information that they said they could not access my account ********* Monday, May 6, 2024 I processed a ACH dispute with NFCU and they refunded my $359.00 7.On Monday, May 13, 2024 USA Senior Medical Alarm used an unauthorized check with a check #**** and stole $400.00 from the same *********** contacted ******************** on Friday, April 26, 2024, Tuesday, April 30, 2024, Wednesday, May 1, 2024, Tuesday, May 14, 2024, Wednesday, May 15, 2024, Monday, May 20, 2024, Tuesday, May 21, 2024 and for the last time on Wednesday, May 27, 2024 with no resolution.9.USA Senior Medical Alarm responded to me on Tuesday, May 14, 2024, Tuesday, May 21, 2024 and informed me that the check was in the mail.10.On today, Wednesday, May 27, 2024, still no check in the mail, I also asked that they refund me via ACH and I have yet to receive a refund even after they acknowledge receipt of their device.
            Read 7 More Complaints

            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            Kevin C

            11/15/2023

            The device worked fine, but after my mother died, the company has charged me over $300 for the device, even though I had returned it by verified mail, and now they are continuing to charge the monthly fee, and never respond when I leave messages with their operators. There is no customer service contact info other than the operators who say that they will pass the information on, but have no means of connecting me to a supervisor. How despicable that this company tries to rip people off when they are in the midst of their personal grief and loss.
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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