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          Find a Location

          Colonial Van Lines Relocation Division LLC has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileColonial Van Lines Relocation Division LLC

            Moving Brokers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1441 SW 29TH AVE, STE 300

            Pompano Beach, FL 33069

            Visit Website
            Email this Business
            (800) 456-0882

            Customer Reviews

            2.48/5

            Average of 40 Customer Reviews

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            Customer Complaints

            70 complaints closed in last 3 years

            21 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Colonial Van Lines Relocation Division LLC has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1441 SW 29TH AVE, STE 300, Pompano Beach, FL 33069
              Email this Business
              BBB File Opened:
              6/2/2003
              Years in Business:
              20
              Business Started:
              3/10/2004
              Business Incorporated:
              2/3/2014
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Related Businesses
              Additional Contact Information

              Fax Numbers

              • (855) 700-6509
                Primary Fax
              • (954) 771-6228
                Other Fax

              Phone Numbers

              Email Addresses

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              Customer Complaints

              70 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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              Most Recent Customer Complaint

              07/18/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I contacted ************************************************* for a move from ******** to ***. My husband and I have moved frequently as we are both retired US Army I have a complete packet put together on this entire move. Worse move ever. This process started in May 7, 2024 with *********************** with a promise and our payment of ******* and after that it all went downhill. ****** passes us off on a case manager *******-who was zero help( who I immediately complained about)Then we get an email from ************************************* with another inventory list to complete so now we have inventoried with 3 people and not one shared the information except the Shirea. So the inventory we turned into *********** and ******* did not get to the transporters and they came with a half full boxed truck which would have never worked in the first place. We have an almost 3000 square foot house and we made sure to include all that was going. We knew we had about 8-9 thousandish pounds.So movers came at 430pm and left at 0230am after telling us they would be there on the 3 and showed on the 5th....it was awlful - if we had not staged everything we would still be there. We leave headed to WV-CVLines call about storage - no storage needed we will be home in time for the 15th delivery. They put it in storage anyway and then want to charge us.We got home had a storage unit by the 13th. We got our items on the 1 July. They were late. Got lost. The driver **** knifed the truck in the storage place that took over 2 hrs to fix. Then the driver and TC left truck at bottom of hill and my husband and the local *************** did all the moving. They came with sandals on- like what? one *** stayed on the truck whole time and other one walked up and down the hill w a cart-dropping things and throwing things. So many other things, the Owner **** said that the driver hit a deer on the way which was why our items were not on time. I ask them they said No we did not we are looking at paying ************************************************* no more.
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              Customer Reviews

              40 Customer Reviews

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              Most Recent Customer Review

              Melanie H

              07/12/2024

              We hired ************************************************* to relocate our household out of state, a total of 815miles. They gave us a competitive quote and then offered to lock in the price to gain our business. After I paid a 40% of the estimate as a down payment to hold our agreement, the communication was terrible and our account manager was impossible to reach. Colonial subcontracted out our move to another company who showed up with a truck that was too small for our household. We were then told we had to choose what was going to get transported and Colonial would help figure out the remaining items. After we received a partial load of our stuff, Colonial tried to charge us additional fees over the "locked" price they promoted at the time of the quotation. Then they decided that they were not going to transport the remainder of our belongings, even though I provided photographic evidence that some of the items on their "Binding" agreement was still at our old house, which we are in the process of selling. Colonial wants to argue the definition of items like what a "patio table" is and refuse to explain why we only received pieces of our furniture. For instance, we received our dining room table but the extension leaves were left behind. Every time I speak to a customer care representative, they deflect all responsibility to the left behind items to their subcontractor and/or us. They promised us a resolution during the move but once we received our partial shipment, they have told us we have to start over and set up a new contract for the remainder of our belongings which will be at an additional cost to us. This has been a frustrating experience and we have no other option but to find another way to get our remaining items as we are in a time constraint with trying to sell our other house.
              Read 39 More Customer Reviews

              Local BBB

              BBB Serving Southeast Florida & the Caribbean

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