Business ProfileforPhil Smith Acura

Executive team, Board of directors- I hereby address the matter of my recent encounter at your dealership situated in *************. I wish to bring to your attention the circumstances surrounding my interaction with your establishment. After discovering a vehicle of interest through online channels, I engaged in a series of discussions with a manager over the course of several days. The manager, in an effort to establish a more significant and meaningful exchange, encouraged my physical presence at the dealership for face-to-face negotiations. The vehicle in question was an Acura MDX, identified by the *** number *****************, and was initially listed at a price of $33,500 during our negotiation period. My brother, who had to take the day off to come with me to your dealership, being in law enforcement, his work commitments are arranged well in advance, with schedules provided three weeks prior. Accordingly, I also took advantage of my sole day off to travel to your location for the purpose of completing the transaction on the same day. Upon arrival, I was greeted by *********, who proved to be most welcoming. Together, we engaged in negotiations with ********* and eventually reached a mutually agreeable price of $37,500, inclusive of taxes and associated fees. It is pertinent to mention that while ******* assumed the role of negotiator during our electronic correspondence, the manager failed to extend the courtesy of introducing himself, despite our extensive chat history spanning multiple days. This omission alerted me to a potential concern regarding the manager's conduct. Following the successful negotiation, ***************************** transitioned us to ****'s office, where we proceeded to finalize the requisite financial documentation. Given that I possessed a preapproved loan through ************ **** promptly facilitated the completion of the entire application process, having already printed the necessary declaration form. However, upon reviewing the terms, I noticed that my monthly payments would amount to $472, whereas I had expressed a desire for them to be capped at $458. Consequently, **** sought the manager's guidance on this matter, leading to the events I shall now recount. Upon the manager's entrance, he immediately made an accusatory statement, insinuating that I was engaging in an act of theft by saying you know your stealing this . Regrettably, he neglected to introduce himself, acknowledge our presence, or express gratitude for our considerable journey from ********** to ******* for the purpose of acquiring a vehicle from his establishment. His behavior exhibited a complete lack of respect and a marked deterioration in attitude. In response to my inquiry as to why the previously agreed-upon deal was now rescinded, despite the declaration form being physically present before me, the manager claimed that the general manager had altered his stance. It is worth noting that by that point, I had been present at the dealership for a duration of four and a half hours. Such a course of events raises questions regarding the acceptability of such behavior. Furthermore, the manager attempted to persuade me to transfer my loan from *********** to ***** Universe, citing additional financial benefits for the dealership. However, this maneuver would have resulted in an additional cost of $6,500 for me as the customer, exceeding the agreed-upon price. The manager's actions, characterized by manipulation and unethical conduct, are highly disconcerting, particularly given his role as a mentor, leader, and guide within the organization. The mistreatment and lack of respect for time I endured at your dealership is wholly unacceptable, and discriminatory behavior should find no place in any corner of the world. I implore you to reevaluate this distressing situation, conduct a thorough investigation, and hold those responsible accountable for any wrongdoing. I also request that you seek the account of **** and ********* regarding their interactions with me on the aforementioned day. I eagerly anticipate hearing from a representative of the executive team in the near future.