ComplaintsforUltra Beauty Online Shop
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Complaint Details
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Initial Complaint
01/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction: 12/4/2022 Amount of transaction $89.22 Order #***** Ordered: Six bottles of **** W8less Plus Bonus Size Hairspray 80% VOC 10 Oz Received wrong items and contacted UltraBeauty by email, provided picture upon request, was offered a discount or return label.Requested return label on 12/28/2022.Sent follow-up on 1/11/2023 after not receiving a response/return label.No response as of 1/15/2023Business response
01/17/2023
Hello,
Once again, we sincerely apologize for our mistake with the product. The return label was sent to the customer on 12/29/22, We did resend the return label today - 01/17/23 - and we will issue a full refund as soon as the return is delivered to our facility.
Thank you!
Initial Complaint
08/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On July 3, I purchased a variety of hair care products from Ultra Beauty Shop online, paying this business $113.80.The business committed to provide me with the hair care products I ordered, not products that were tampered with, poisoned, or substituted or diluted with ingredients not in the original formula.The nature of the dispute is that almost all the hair care products I was sent were unusable total c*** and obviously not what the manufacturer had in the bottles at the time of production. I would say the products were defective except that it's hard to believe anything like that could come out of a real hair care product factory. So these products were tampered with, most of the original contents removed, and replaced with junk, then sold to me in exchange for $113.80 of my money.I emailed Ultra Beauty Shop's customer service to ask to return the items I bought for a refund, and they did not respond back.Business response
09/06/2022
Dear *******,
You are more than welcome to return the items for a full refund. We provided a prepaid return label for you to easily send the items you are not satisfied with back to us.
As soon as we receive your return, will issue a full refund for the returned items and also we will send the items to the supplier for investigation.
Thank you for your patience and understanding!Customer response
09/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.