Complaints

This profile includes complaints for EcoShield Pest Control Miami, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EcoShield Pest Control Miami, LLC

  368 S Military Trl Deerfield Bch, FL 33442-3007

• 

  EcoShield Pest Control Miami, LLC

  275 E Rivulon Blvd Ste 106 Gilbert, AZ 85297-0007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a complaint with Washington attorney general and they were supposed to comply with a refund. Sent us a check made out to wrong person. We ve been calling for months and we think they are making it difficult on purpose

  Business Response

  Date: 01/18/2025

  Dear BBB,

  This is a **************** area consumer. Please transfer this complaint as it was accidently submitted to our business in Miami FL. Thank you

  Business Response

  Date: 01/29/2025

  Hi ******,Ive confirmed that the new check has been overnighted. We appreciate your patience throughout this process and apologize for any inconvenience.Please let me know if theres anything else I can assist you with.

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are unethical and deceitful. When I signed up for their service with *****, I was told it was a bimonthly service with no obligation. I could cancel at any time. I explicitly informed him we are a military family renting & would not be at the same address for more than a year. Despite this, ***** signed me up for a two-year contract without my knowledge or consent (14 treatments done bimonthly)I was told I could move my appointments around as needed. At no point was I informed that rescheduling appointments would prolong my contract due to a requirement of completing 14 services. Every time I called to reschedule, it was an incredibly frustrating process that often took more than 20 minutes. This is an unreasonable amount of time to spend on a simple request, especially as a full-time mom to a toddler and someone working from home. The last service I received was particularly upsetting. I have consistently instructed the company not to spray my potted plants and flowers because they are organic and part of a butterfly garden my toddler helps care for. The last service, I was not home the technician sprayed my plants anyway. I tried calling the company immediately but could not get through promptly. I reached the technician directly, only to learn he already sprayed my plants.****** from the office later confirmed that my account had no notes regarding this direction, even though I had provided these instructions multiple times in the past. While she said the account would now be noted in red, that did not undo the damage. As a result, I had to throw out my toddlers butterfly garden because of potential contamination.When I called to cancel the service, the process was unnecessarily prolonged. *******, the representative I spoke with, repeatedly tried to convince me not to cancel and dismissed my concerns, saying the mistake wouldnt happen again. It took over 20 minutes to finalize the cancellation, and I was charged an outrageous $281 cancellation fee.

  Business Response

  Date: 01/09/2025

  BBB of *************,

  This is a Miami FL area consumer, please transfer this complaint to the EcoShield Pest business location in Miami FL

  Business Response

  Date: 01/28/2025

  Hi,
  Thank you for sharing your concerns. Ive reviewed your account history and noted the efforts our team made to adjust services to meet your rescheduling requests. While these adjustments were completed, I understand the process may not have fully met your expectations.
  With regard to your instructions for the butterfly garden, while technician notes show awareness of this request, it appears there were inconsistencies in how it was handled. This does not align with the high standards we aim to uphold, and we regret any inconvenience this may have caused.
  Your feedback is important to us and will help us further refine our processes. If theres anything else I can assist with, please let me know.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22762659
  
  I am rejecting this response because:

  Thank you for your response. While I appreciate the acknowledgment of my concerns, your message does not address the core issuethe unethical sales tactics and lack of transparency regarding the contract terms.

  As I previously stated, I was explicitly told by ***** that I could cancel at any time with no obligation. At no point was I informed that I was committing to a two-year contract or that rescheduling appointments would extend the required number of services. Given that I clearly disclosed our status as a military family and our frequent relocations, signing me up for a long-term contract without my knowledge or consent was misleading and inappropriate.
  
  Furthermore, your companys failure to properly document and follow my repeated requests regarding my butterfly garden resulted in irreversible damage. The dismissive response I received when attempting to cancelcombined with the excessive wait times and the unnecessary $281 cancellation feeonly reinforces my concerns about your business practices.
  
  I am requesting a full refund of the $281 cancellation fee and strongly urge your company to improve its communication and transparency with customers. At the very least, sales representatives should fully disclose contract terms before enrollment, and customer instructions should be properly documented and followed.
  
  Sincerely,
  ******* ********

  Business Response

  Date: 02/05/2025

  Dear BBB,

  We received a rejection notification, but it is not showing up in the communication history. Please advise.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Eco Shield for past control starting in August of 2022. I canceled services in September of 2024. I am receiving text messages that they are coming to my home. I cancelled services again( cancelations apparently require phone calls with 3 specialists). I asked for an email copy of the cancelation. Shortly after receiving the cancelation in email I received a voice mail that nothing has been cancelled . I have been told that I agreed to a new service. It is a lie. I alerted my credit card company of their fraudulent practices and informed them to block any payment with Eco Shield. I am at my whits end with this company. I have been given a run around and I do not want their services.

  Business Response

  Date: 12/10/2024

  Hi ******, 
  
  After looking at your account, I noticed you have not been serviced since August, which was an appointment you agreed to. You called after to close and were put on a postponed account. December came and you were attempted to be serviced again which we never serviced. There are no fees for you to be refunded at this time. Your account is fully closed, there is no billing information, and you are good to go. If there is anything else I can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April or May of 2024, I got a knock on my door from an Employee (****** *******) soliciting me for pest control. He told me that as he was already in the area he could service my home for a discounted price. He quoted me what the price would be and would be the same each month. I expolained that I was renting and only a few months left. He told me that wasn't a problem and I could cancel it before I moved. He asked me to sign his phone for the charges. AT NO TIME was I ever given a contract or explained that I was entering into a contract. when I called and told him I was moving and needed to cancel I received a $300 bill from Ecoshield for not fulling "my contract". I text and called ****** to tell him what happened. He told me that he was told that if you move you don't have to pay a cancellation fee. He told me that he would take care of it. I have months and months and 100's of messages from ****** telling me he took care of it and not to worry. I am now being told that I am in collections from Ecosheild. I was solicited services, deceived into a contract, and now I am being extorted for money. This is fraud and scam. I was never given a contract, I was never told I was signing a contract, I was told that I was signing for the credit card charge for the service. It also appears that they are fabricating the Collections information. The phone number and the link supposedly sent by a collections agency, in fact goes to ********* main line and to a ecosheild payment portal, not a collections agency. So they are providing false information and lying. I have tried calling multiple times to get ahold of a manager to discuss an I can only get ahold of their over seas calling center where they just tell me once I entered the contract there is nothing that can be done. They barely speak English and do not listen to what happened.

  Business Response

  Date: 11/18/2024

  Hi ******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With one addition. Please ask them to send a completed invoice of account showing that it has been satisfied and complete. I would like proof of my 0 balance on the account. 
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being pushed into getting this service by aggressive sales people, on May 24th, 2024 I accepted the offer. On May 28th ecoshield did the INITIAL SERVICE on Tuesday, May 28th, spaying outside, to find few days later that my new house was infested with many bugs running from outside inside. I urgently requested to have the inside sprayed too, but the tech came at a much early time then our written agreement by text mesaages. I have all my text communication with ecoshield though their number ************, in which they suppose to sent their tech after 10:00 am, but the tech decided to come between 7:54-8:13, without telling us. Therefore I lost half day of work because of that. When I tried to reschedule the inside spraying, complaining about the mismatch created by the previous scheduling, nobody responded my text messages, not email. And I have all messages and emails proof available if requested.I requested ecoshield to close my account by sending messages to ************, and also emails to *******************************************:Aug 13 at 9:06 am Aug 16 at 7:31 am Aug 17 at 1:26 pm So far no replies from ecoshield, except a collection treat today at 3:53 pm

  Business Response

  Date: 09/03/2024

  Hi ******, 
  
  Thank you for reaching out with this information. I have taken a look into your account and wanted to let you know we are doing a one time courtesy waive as an act in good faith. I have emailed you over a zeroed out invoice. If there is anything else we can do for you, please let me know. 
  
  Best, 

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing this on behalf of my mother, who lives in *********, **. On July 26, 2024, I spoke with two "customer service ***** from ********************'s AZ customer service number attempting to get a $438 refund for two months of pest control service deceptively and fraudulently obtained from my 92-year-old mother back in May. I explained to their customer support that my mother has been diagnosed with mild cognitive impairment, affecting her ability to make well-informed decisions. She already HAS a local pest control service, something the salesperson should have uncovered. The first representative suggested a refund would be forthcoming, but I was transferred to a second who said their internal procedures required that I email medical proof that outlines the impairment diagnosis. Why would I violate my mother's HIPAA rights by sending highly personal and sensitive information to a company that will not give me straight answers? Ecoshield would not provide me with the name of the local/state company responsible for applying the treatment nor when it was done. My mother has never received an invoice, written notice of treatment nor even a contract. On the phone they will only say she signed a contract and that she has been contacted by email or text. That's not possible as she has no computer, or cellphone. The cell number they provided is her landline. The email is bogus, undoubtedly made up by the salesperson. I posted a negative review to **** before contacting you. An agent has responded to my review, stating they want to rectify the mistake, but it seems like an attempt to get more information about either me or my mother. Why couldn't the two phone agents have sent a check to her address as first agreed to? What kind of legitimate company needs to send unscrupulous agents on their behalf to prey upon elderly widows on fixed incomes? Their business manager can state that they "are committed to ethical practices and transparency". Really?!.

  Business Response

  Date: 09/08/2024

  Dear BBB,

  Please transfer this complaint to the EcoShield **************** location at ***********************************************************************************. This was entered to the wrong business in Miami ********

• Initial Complaint

  Date:08/09/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control and was never informed that there was a contract with a cancelation fee of $225.00. If you look at ****** reviews, you can see that many complaints are made for the same reason. They don't disclose that there's a contract with a cancellation fee.

  Business Response

  Date: 08/22/2024

  Hello,

  We have reviewed your account and confirmed that the agreement was thoroughly reviewed and signed by you, including the details regarding the cancellation process. However, as a gesture of goodwill, we will waive the Annual Commitment Discount Payback and close the account.
  
  We appreciate your feedback and value your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out.

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my Ecoshield account because they would not come in between services to get rid of unwanted pests, like their guarantee says and Ecoshield sent me a bill for the *** fee which contradicts the contract I signed. Their representative (***********************, said he was one of the owners) used high pressure sales tactics and lied to me to get me to sign up with EcoShield. I realized that he lied after I saw the contract so I had him redo the contract so it says no cancel fee at the top of the contract, and he crossed out the text that said I will be responsible for the annual discount payment and other costs if I cancel after the 3 days, and he initialed it. I asked Ecoshield to remove the *** fee and send me an email confirming this and I have a 0 balance with EcoShield. Ecoshield is in breach of contract and I even offered to send them a copy. No response from Ecoshield.

  Business Response

  Date: 08/27/2024

  Below if the email confirmation we sent to ********************** on 8/6/24.

  Dear *******************************,

  This is written confirmation that your account balance has been waived. We apologize for the recent misunderstanding; the sales representative's notes were reviewed and confirmed. If you have any other questions or concerns, please let me know.Warm regards,

• Initial Complaint

  Date:07/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18th, 2023, I signed a service agreement with EcoShield Pest Solutions - Miami for a bimonthly subscription of pest control services at my home address (********************************************). Although the agreement calls for bimonthly services, it suggests 7 services (August 2023, September 2023, November 2023, January 2024, March 2024, May 2024, and July 2024). The price for each service is $129, except for the initial service (August 2023) which cost $139. In this agreement, and all through the terms and conditions of the contract, does not say that I am legally bound or required to take all 7 services. The only commitment that I am bound to that is printed on the document is that the agreement for service is for 12 months. In March 2024 I had to cancel my service for that month, which means that as of July of 2024, I only had 6 services performed (of the 7 suggested in the agreement).On Monday, July 22nd, 2024, after the 12 months of the agreement had elapsed, I sent out a written request for cancellation of my contract. Their response to this request was that I had to call them on the phone to complete the cancellation, which I did. They argued that I was terminating my contract early because I didn't take all 7 services, thus, I either had to take the 7th service or I would be charged a $200 cancellation fee. I argued back saying this is unethical and illegal and that their contract does not have this in their fine print. I tried scaling it up to supervisors and managers, and I was expecting a call back from a supervisor who was allowed to do refunds and help me further, and that call never came. They are now charging me a $200 early cancelation fee, even though the 12 months was completed.

  Business Response

  Date: 08/17/2024

  Dear *******,

  Thank you for your detailed feedback regarding the service agreement and the concerns you raised about the seventh service. After reviewing your account and the terms of the agreement, I can confirm that the balance associated with your account has been waived, and your account is now closed.

  Customer Answer

  Date: 08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman went door to door and approached us. He ask us to try his service for one time only and no contracts. Only $50 for a one time spray. I later found out that he sign us up for a 12 month contract and he charge our credit card for 3 times the amount. When I called his business they didn't want to help us and didn't cancel the contract nor refund us the difference. They are a scam company and will never trust them again. I want the plan canceled and my $100 refund.

  Business Response

  Date: 07/12/2024

  BBB,

  This consumer lives in the Miami FL branch business location, but the complaint was submitted to our business in ********. Please transfer.

  Business Response

  Date: 07/16/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to apologize for any possible miscommunication during the time of your sign-up. I know this can become frustrating. I took a look into your account and noticed on 7/10 you were reaching out saying you had not received the agreement via email that we send out at the time of sign-up. However, the Welcome to the Family text we send out at sign-up was delivered and acknowledged. I attached the screenshot of the text that was sent to you at that time. It goes over the duration of the contract, billable cycles, and cancellation process. While I understand where you are coming from, we unfortunately cannot refund for the service already rendered. If there is anything else we can do for you, please don't hesitate to give us a call. 
  
  Best,