ComplaintsforLegacy Healing Detox LLC

• Initial Complaint

  09/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Legacy Healing and Detox deliberately lied to and misled me about the cost of my care. They deliberately did not disclose the fact that I had a deductible and the amount of my deductible. They told me I was covered by my insurance for my treatment. They called my EMERGENCY CONTACT and got them to pay my deductible. I did not give them consent to contact anyone regarding my care or my bill.

  Customer response

  09/28/2022

  ***Additional Information From Consumer***
  

   

  I was told over the phone that I was covered under my insurance for my care at Legacy Detox and Healing. They also told me that I would get FLMA, which is short term disability, that would be 60% of my normal paycheck. They offered to pay for my plane ticket but I refused and paid for it myself. 

  I arrived at Legacy July 18, 2022. I called my Father approximately a week later. He told me that Legacy called him and asked him to pay the deductible for my insurance, which was $3600.

  Legacy deliberately failed to mention that I had a deductible and the cost of my deductible. 

  When I spoke to them on the phone I told them that I had been up for over 24 hours, I was high on cocaine and still drinking alcohol. 

  Legacy also told me to have drugs and alcohol in my system when I arrived there so that my insurance would approve my claim. 

  When I arrived there and signed my intake papers I had been awake over 24 hours and was under the influence of cocaine and alcohol. 

  I did not read anything, nor was anything read to me.

  They asked me for an emergency contact. I gave them my father's information for my emergency contact. 

  From my understanding they would contact my father in case of an emergency. 

  Legacy never informed me that I had a bill, they never asked me to pay my bill.

  I have a job and I have my own insurance. 

  I left Legacy August 2nd, 2022.

  After returning home I contacted Legacy billing department. They told me they could not refund my father's money. They could not send me a bill for the treatment I received.
  

   

  Business response

  09/28/2022

  We have reached out to ****** and have since rectified this issue. We apologize for any inconvenience this may have caused. We have acknowledged the desired outcome and have provided a full refund.

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