Complaints

This profile includes complaints for Latite Roofing & Sheet Metal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Latite Roofing & Sheet Metal LLC

  2280 W Copans Rd Pompano Beach, FL 33069-1230

  
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  Latite Roofing & Sheet Metal LLC

  7959 Drew Circle Fort Myers, FL 33967-6017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Latite Roofing Team,I am writing to formally complain about the roofing installation at my property located at **********************************. When discussing the roofing project, your salesman, **** ********, mentioned that the white Eagle Product Tiles had a special paint that could not cause them to turn black.Following installation, ****** ******** reported to Latite Roofing about this issue and informed us that we should have the roof washed. We were also told that the matter would be escalated to the quality manager. However, despite these assurances, we have not received any response or resolution.The City of Tamarac sent me a letter notifying me that my roof has turned black, further proving that this issue has not been addressed. I am seeking a clear explanation as to why the roof is turning black and a viable solution to rectify this problem.Additionally, I have been trying to reach your team for the past six months regarding this complaint, but my calls are consistently ignored or disconnected. This lack of communication and accountability is unacceptable.I expect a prompt response to this matter. Please provide a resolution to this issue and inform me of the next steps as soon as possible. If I do not receive a satisfactory response, I will be forced to escalate this matter further.Sincerely,**** ******

  

  Business Response

  Date: 03/03/2025

  We strive to provide our customers with outstanding service and support and always aim to deliver the highest value without sacrificing the quality or durability of our roof systems.
  The roof tiles installed on the home are from a nation-wide company who is known for delivering exceptionally well made products.

  The reason the roof tiles are turning black is not because of the roof tiles, it is because of the tropical environment we live in,  rain, heat and high humidity, is the most favorable climate for mold growth which is causing your roof to turn black.  The roof must be pressure cleaned to remove this mold, or it can be chemically treated to reduce the formation of mold.  There is nothing for Latite Roofingto  repair and  we do not know of any roof tile that will prevent mold formation on a permanent basis.  We encourage you to hire a professional that specializes in this field and has experience working on tile roofs.

  We always want our customers to feel confident about their roof and we welcome you to contact us directly if you have any additional questions or concerns about your roof system. We appreciate your feedback.

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 22980256
  
  I am rejecting this response because:

  I am writing in response to the situation with the roof installed by your company. First and foremost, I would like to remind you that the sales representative from your company assured us that the tiles would not turn black. However, two months after installation, we detected a leak in the roof, which was promptly repaired. Yet, after four months, the roof began to turn black, and we immediately reported this issue.
  To date, we have not received any response or solution from your company regarding the promise made by your sales representative. As you can see in the attached photos, there are no trees or palms around my home that could cause this discoloration. Additionally, my neighbors have the same roof color and have not experienced this issue.
  I would like to highlight that the tiles installed are from Eagle Roofing (*******************************), which is a nationally manufactured product that meets industry standards for quality. However, like any product, defects can occur. My request is that you send a professional from your company to inspect the roof and determine the cause of the discoloration. Additionally, I recently replaced the roof on my second home in ******, *******, using the same brand of roofing tile but with a different company. They informed me that, for the first two years, the tiles should not turn black.
  I also visited the manufacturer of the tiles at their location at ***********************************, and they confirmed that this discoloration should not occur. As professionals in the field, I expect you to provide a solution. I am willing to cooperate with your company, and I suggest that you clean a portion of the roof and observe how the product reacts over the next two months.
  I look forward to your prompt response and action to resolve this matter fairly and efficiently.
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 03/25/2025

  Evaluation of My Roofs Condition After Cleaning in ***********
  Dear Latite Roofing Representatives,
  I am reaching out to express my concern regarding the roof cleaning service conducted in the ********************** which was arranged by the homeowners association in compliance with an order from the City of Tamarac.
  After the cleaning, I have noticed that my roofs condition differs significantly compared to my neighbors roofs. I am attaching photos that clearly show this issue, indicating that something was not done correctly or that the procedure may have affected my roof differently.
  I would appreciate it if you could review this matter and provide me with an explanation of what may have happened, as well as possible solutions to address any damage or inconsistencies caused by the service. I look forward to your prompt response to coordinate any necessary inspections or corrective actions.
  Thank you for your attention to this matter.
  
  

  

  Business Response

  Date: 04/07/2025

  Our service manager will be contacting Mr. **** to coordinate a visit.

  

  Business Response

  Date: 04/08/2025

  Our Senior Project Manager was able to inspect the roof and observed that there is still some residual mold or mildew along the bottom edge of the roof tiles. Unfortunately, Latite Roofing does not have information on how the roof was cleaned, which makes it difficult to determine the exact cause of the issue.
  If the roof was pressure cleaned, its possible the job was not thorough, as effective pressure cleaning should have removed all visible mold.
  If a chemical treatment was used, it may simply be a matter of time. Some mold removal products can take up to five months for full results, and certain treatments may require up to three separate applications to completely eliminate mold and mildew.
  We recommend contacting the *** to find out what method was used and asking their contractor to inspect the roof to confirm whether all mold and dirt have been properly addressed.

  

  Business Response

  Date: 04/08/2025

  Our Senior Project Manager was able to inspect the roof and observed that there is still some residual mold or mildew along the bottom edge of the roof tiles. Unfortunately, Latite Roofing does not have information on how the roof was cleaned, which makes it difficult to determine the exact cause of the issue.
  If the roof was pressure cleaned, its possible the job was not thorough, as effective pressure cleaning should have removed all visible mold.
  If a chemical treatment was used, it may simply be a matter of time. Some mold removal products can take up to five months for full results, and certain treatments may require up to three separate applications to completely eliminate mold and mildew.
  We recommend contacting the *** to find out what method was used and asking their contractor to inspect the roof to confirm whether all mold and dirt have been properly addressed.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 22980256
  
  I am rejecting this response because: I would like to inform you that, as part of an initiative led by the **********************************, all roofs in our neighborhood were recently cleaned date 03/04/2025. In my case, the cleaning process took approximately four hours, due to the level of difficulty involved in cleaning my roof, despite using the same method applied to the other homes.
  Unfortunately,even after the thorough cleaning, my roof still shows visible mold or mildew along the lower edges of the tilesunlike the other houses, which came out completely clean. This difference has raised serious concerns about the quality of the materials your company used for my roof, as it seems to be reacting unusually compared to others in the same community under the same conditions.
  For your reference, the name of the association president is ***** ******, and she can be contacted at *********************** or by phone at ************,should you need confirmation of the situation.
  Please try to understand my position: I personally invested over $30,000 in this roof, expecting high quality and durability. However, the current results do not reflect what was promised or what is expected from a professional roofing company like Latite. It is even more concerning to know that I am not the only neighbor experiencing this issue with your services.
  I respectfully request that you take responsibility and get directly involved in reviewing and promptly resolving this matter. It is simply not fair that elderly residents in our community are left dealing with substandard work and unmet expectations.
  Thank you in advance for your attention to this matter. I look forward to your prompt response with a clear plan of action.
  Review the added photo showing the roofs being washed in the community.
  
  Sincerely,
  **** ******
  
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a brand new roof put on my home when we did a major addition, we had issues from the start with company, but everything was corrected at the time. roof leak, bent materials, & using my dumpster for roofing materials which was not allowed. Year 7 we had two separate leaks in two completely different locations of the house. back of house master bathroom and front right side in formal living room. the living room was more of an issue took them several times of coming out to stop the leak. all covered under warranty. No damage to tiles that I know of it also seemed to be the under laminate that I paid extra for. now I just pass the 10-year **** and another leak now this time it's in front left of house in bedroom. Company sends service rep ***** *** by the name of ***. He says this shouldn't be let me go back to the office and get this under an extended warranty. He then says sorry they won't do it will be $1500.00. I send him a short email and say please ask with all the issues should at least be discounted. My husband called there upset and explained and got big boss on the phone and set up with their specialist to come look and tell us the issue. meantime I get an email from service department asking me to fill out warranty paperwork and now price went to 2500 plus this lady says we went two people already and need paid. it was one and no work was done. I didn't reply to her anymore. My husband showed *** some shotty work and he couldn't give us a good reason. He took pictures. My husband asked the boss to please put in writing the issue because of this age of a roof should never have this many leaks or leak period was the work done wrong or the product is bad. both specialist and boss said they would and never did. ******* to ceiling inside every time and now it can't be matched it was hand troweled. I just wanted it fixed at no charge to us. there obviously is an ongoing issue with this roof. attached several items to help explain

  

  Business Response

  Date: 09/09/2024

  Latite management met with the client in July 2024 for this leak / estimate.  The roof is over 10 years old and is out of warranty. The client told Latite Management that the leak was fixed but wanted us to do the repair for free.  Latite Management explained that the roof was out of warranty and would not be able to for free. 
  
  The client was upset then stated it would be in our best interest to do it for free.

  Thats when Latite Managment parted ways.  The client was still quite verbal as Latite Management backed out of the driveway.

  Per our warranty terms, the owner should have the roof inspected, at minimum,  30 days before expiration date to address any roof warranty issues (should there be any).    That did not happen. 

  Latite Roofing honors all warranties.

   

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22140917
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new roof installed but am having problems with the roof. During a recent heavy rain there was water overflowing the gutters and leaking through the metered joint. This was the same problem I had before this new roof and it eventually caused leaks in my house . I showed a video of this to the sales rep of Latite . I hired J.R. ********** services to ask for another opinion because they insisted it was a cloded gutter. J& R sent them a printed report that said the ** walls mentioned needed to be repitched and the miter joints resealed . Also to balance the gutters. When all the work was done the roofer and gutter contractor should water test all gutters for leaks and correct pitch. Sales rep from refuses to do anything but wants me to pay for the water test now. He refuses to give me any consideration or help . I am a 80 year old widow and I feel he is taking advantage of me.

  

  Business Response

  Date: 04/27/2023

  Latite completed the roof and gutter replacement on the referenced residence in July, 2022. As of the date of this response, the owners still have a substantial open balance owed on the account. The customer recently provided ********************** a video of water overflowing from the gutter during a rainstorm. We sent the gutter contractor out to inspect the gutter assembly, free of charge. The contractor identified the problem as clogged downspout, filled with dirt and leaves. It was also noted in his initial inspection upon arrival, the gutter was filled and holding water. This disputes the fact there is any issue with gutter  joints and need to be resealed.
  
  Customer then hired J.R. ********** Services, who is also her neighbor in the community,and per his report stated, Mrs. ****** also asked to inspect the gutters which abut the ** walls mentioned above. She showed me a video on her phone of water overflowing the gutters and leaking through the mitered joints. My conclusion is as follows: gutters need to be repitched and the miter joints resealed. We asked the customer if J.R. ********** Services actually inspected the gutter and water tested to see if it was sealed or if they only based their assessment off of a video. The customer stated they did not physically look at the gutter in question and only the video she showed him. Per her request for a reinspection, we agreed to reinspect the gutter, but this time there would be a fee since we already went out and inspected free of charge two weeks prior.Customer refuses to pay balance on account and continues to ask for freeinspections.   
  
  

  Customer Answer

  Date: 04/30/2023

   
  Complaint: 19976643
  
  I am rejecting this response because:
  

  Contrary to what ************ stated, the roof and gutter replacement was not completed in July 2022 because one of the three items on the Final Walk-Thru document (punch list) was not remedied. I do have an open balance on my account ($1,464.50 of the $35,490.00 total cost of the roof/gutter replacement) because per the Draw Schedule in my contract  (attached) with Latite, the final 5% payment is due "upon final completion meeting with the Project Manager". ************ was supposed to call me back to finish the last item on the Final Walk-Thru document and he never did, therefore there was no final completion.

  During the period I was waiting for ************ to contact me to finish the Final Walk-Thru item, I noticed that during a rainstorm water was pouring our from underneath the gutters above the northwest corner of my home through the space between the gutters and fascia board. I took a video of this happening  and sent it to ************. He did send the gutter contractor to my home but the contractor came while I was not home and sent me a picture of a gutter with some dirt in it. ************ informed me that the contractor's conclusion was that the problem was a clogged downspout, but I was not shown any evidence of that. The gutters and downspout were brand new and installed by the contractor and should not have had these issues within a few months of installation. I then contacted ******************************* from *****************************., a licensed roofing and home inspector, to inspect the gutters. He inspected the gutters in person and his conclusion was that "these gutters need to be repitched and the miter joints resealed. I also recommend the balance of the gutters be reinspected by the gutter contractor and repitched and resealed as necessary". His report is attached. 
  
  The statement ************ made that I only showed ******************** the video of the gutters is not true. ******************** came to my home and inspected my gutters in person.
  
  ************ refuses to address the gutter issues that my inspector reported. It is obvious from the video that there is water leakage from these new gutters. These issues will lead to fascia rot and will cause leaks inside the house if the gutters are not corrected. The gutter contractor used by Latite should correct their work and then do a water test and this should be at no charge to me. I paid over $35,000 for a new roof and gutters and should not already be having problems within a few months of installation. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/08/2023

  Attached to this response is the Final Walk checklist which was filled out by the customer and signed off. Contrary to the customers statement, there are only two items on the final checklist and not three. There is no mention of painting the fascia board or caulking on the final walk checklist or the contract, yet the customer refuses to give ** final payment because of this item and the gutter situation. We informed her that if she wanted to ** to come out and paint, then we will happily do so, but we do not offer painting for free and there would be a charge associated. The only items on the checklist were a probable leak in the front bedroom and disputing fascia board amount used in roofing on the *****************. We have inspected the leak and so did the inspector (per her attached report) and it was deemed there is no roof leak. We also deducted an extra twenty (20) lineal feet of fascia board that was incorrect and gave her a credit on the *****************. This addressed everything agreed upon the final checklist. We expect full payment for the project now that all items have been addressed.
  
  Today, May 2nd 2023, we personally called ******************* and he verbally agreed he did not personally inspect the gutters and only based his assessment off of the video the customer showed him. We asked him if the customer told him about the gutter contractor inspecting the gutter the week prior and he told ** she made no mention of a previous inspection or that the downspout was clogged with dirt and leaves. The problem with the gutter the customer is claiming has been proven to be the result of a clogged downspout. There are no leaks, and it does not need to be repitched per the gutter contractor who already went out free of charge and inspected them. As we previously stated, we are more than happy to go and reinspect per her request,but there will be a fee associated with another reinspection. 

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Latite replaced my roof in 2019. I continued to have leaks ongoing through present. The ***************** paid them for repairs to lanai in March 2022. I began experiencing leaks again in the summer and fall during rainy season. The Association called them and Latite apparently refused to come out and complete repairs to the roof. It is under warranty so the Association wont let anyone else on the roof. I contacted Latite myself and they still refuse to reply.

  

  Business Response

  Date: 10/05/2022

  Hello, 

  We did not receive a warranty request form letting us know there was an issue to schedule a repair. Please contact our service department directly at ************. Our service coordinator will send you a warranty request form to fill out, and we will be happy to schedule service once it is received. 

  Thanks!

  Customer Answer

  Date: 10/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home at ******************************************************************** in April of this year. Latite replaced the roofing in the complex (the units are attached) about three years ago. I have been trying for three weeks to get someone to return my calls about broken roof tiles and a leak in my roof. While I understand that the roof tiles may not be covered under the warranty, leaks certainly are. However, no one will return my calls from the local (**************) office. I did initially speak with someone who said that service would be in touch with me to schedule a visit. This never happened. I was even given the cell number for "*****," the service manager, and left a message there too. Further, I called the main office and they were not able to reach ***** or anyone else at the ************** office either. They told me that they e-mailed him and the manager of the ************** office. This was over a week ago. Given the rain this time of year and the rain forecasted for the upcoming week and a half, I was forced to pay $4,934 to another roofing company to have them replace the tiles and fix the active leak when this should have been covered by Latite's warranty. I do not understand why no one will call me back; I can only assume that they are deliberately trying to avoid their warranty obligations. I am happy to provide phone calls dates and times upon request.

  

  Business Response

  Date: 07/18/2022

  Latite has resolved this complaint directly with the customer, and has sent a check for the full amount requested by the customer to their address. Check was mailed Monday, July 11, 2022.