Business ProfileforRolls Shading Systems LLC
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At-a-glance
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Business Details
- Location of This Business
- 1301 W Copans Road Building G Suite 5, Pompano Beach, FL 33064
- BBB File Opened:
- 12/2/2016
- Years in Business:
- 8
- Business Started:
- 1/15/2016
- Business Incorporated:
- 1/15/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Ms. Hafida Salhi, Owner
- Mr. Merlin Hafida
- Mr. David Merlin, Managing Member
- Jean-Francois Audette, Managing Member
- Contact Information
Principal
- Ms. Hafida Salhi, Owner
Customer Contact
- Ms. Hafida Salhi, Owner
- Mr. Merlin Hafida
- Mr. David Merlin, Managing Member
- Jean-Francois Audette, Managing Member
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
P. G.
1 star02/13/2023
Rolls Shading Systems LLC Response
02/14/2023
*******,
I am sorry that you feel that way, but you have to take into consideration that at the beginning we agreed on your contractor to do the electrical and footings, but when you realize that everything needed a permit, you decided that your contractor wasn't qualify to do such applications. We did everything to accommodate you, you wanted a fully louvers/retractable pergola, and because we are the only company with such product your decided to go ahead with us. After that, you wanted the pergola to have only two posts, even though the size was really big, we found a way to accommodate your need. I do not understand how you can say such thing about our company even though we are trying to accommodate you the best that we can. We gave you all the information that you needed, my sale representative answered all your questions after making sure with the technicians and still you are not satisfied. I am sorry if your contractor doesn't have a license and doesn't know how to do the work that need to be done, but it is not our fault and we shouldn't be suffering of other people bad work.
Now regarding the delays, we just got the color for the pergola from you two weeks ago how are we supposed to be able to install a pergola that is not completed? Without the color we couldn't move forward with the production.
About the different answer from representatives, this is not true, the representative with who you talked to was *******, and she made sure to talk to the technicians before hand to have the exact answer to your questions, you did not talk to anyone else regarding the footings installation.
I am very surprise that you are writing such a review when we are still in the process of everything, the permit has been deposited last week, today we receive the go ahead to send the missing documents. We have been really accommodating with the whole process, so that is why I am really surprise about the whole review.
Hafi Merlin
Customer Response
11/24/2023
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