ComplaintsforAssured Storm Protection, LLC

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed a contract with Assured on 2/6/19 and the project was completed by early 2020 that I recall because I had the inspection on 3/2020. In early 2021 I noticed the wall paint looked bad (picture attached). I never thought it was linked to water damage because their was no water. I signed a contract to remodel my kitchen on 11/10/21 and the project didnt start till 2/26/22 and on 3/16/22 when the remodeling company removed the window sill they saw the water damage and said they need to wait for the wall to get fixed before installing the sill. I called Assured and they sent **** to look at it and he confirmed the water leak and that they will seal the window and fix the wall but that there will be a fee. I told him how would I had known there was water damage if the water didnt come out the wall and I am within the 10yr warranty. This was on 3/17/22. He said he will need to speak to ***** and have someone come out. I was concerned about potential mold, so I contacted my insurance and they came out and inspected the damage and cut out all the damage and treated the *** This was all completed by 3/29/22. I have been calling Assured since 3/17/22 for them to come out and fix the window and my wall and they still havent come. I am still in the middle of my kitchen remodeling and I need them to come out and fix the window and wall promptly its been a month. As I had mentioned this is within warranty and I shouldnt get charged, plus its clean and ready to be patched after the window gets fixed. Ive attached several pictures and documents to prove my point. I also included a text from ***** and the remodeling company requesting an update.

  

  Business response

  06/01/2022

  On May 12th - ********************************* - Assured Employee noted:
  Spoke with Customer - She is Happy & Satisfied with our Fix -
  Done - *** replied through BBB and all is well with the world - *** tried to update BB but old employee ******* was still listed as Asministrator ~ 

  *** called and spoke with *********************** and she was able to update BB Contact information therefore allowing me to respond to the complaint today ~ 06/01/20022 
  
  POSTED IN BBB SITE 05/12/2022
  Please be advised that *********************************** is no longer the contact for this file. 
  ******* has relocated to another City & is no longer employed by Assured Storm Protection, LLC. 
  In receipt of this complaint today, I have contacted both the Customer, *********************** as well as the ****************** and confirmed that all Repairs have been completed to the full satisfaction of the customer, ****************.  
  Please note that our response was prompt, yet complicated by the coordination of our efforts with the ******************** Kitchen Remodeling Contractor ~ 
  However, all is well & The Issue has been Resolved 100% & confirmed as such with Complainant. 
  
  If there are any questions, please feel free to contact me directly at ************
  
  Thank You 
  *** Breighner 

  

  Business response

  06/01/2022

  all is well & The Issue has been Resolved 100% & confirmed as such with Complainant.
  

  Customer response

  06/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/05/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Had windows installed was told there was a 20yr warrantee. Have a paper I signed, but the company never sign it. The installation was completed in Oct for over $11000. I have called many times and was told it would be emailed to me. Never happened. Still waiting. The installation was fine, the salesman was fine, but the office does not follow through when you call.

  

  Business response

  11/08/2021

  Consumer Response /* (2000, 7, 2021/11/08) */ Company called me today and took care of the problem. E mailed my warrantee.

• Initial Complaint

  08/25/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We had shutters install 10/20/2020, although I'm happy with the shutters, they're no good to me unless a final inspection from the city is performed. Here we are approaching it's install anniversary and I'm still waiting for a final inspection to be scheduled. According to city records, the last time this was worked on was February of 2021. After countless emails asking for a resolve on this matter and being promised that it would get taken care of, I deem an escalation is necessary. If a hurricane comes and I experience damage, the insurance can claim that no final inspection was done, furthermore, the house can't be sold with a pending inspection. I need this resolved immediately.

  

  Business response

  11/05/2021

  Business Response /* (1000, 6, 2021/09/02) */ Mr. *******'s inspection was due to the City of Miramar changing their permitting process. We had submitted his permit paperwork to the City and they returned it to us stating they had a new process that must be followed. We prepared the paperwork as per their new instructions & re-submitted it to them and they rejected it again stating that the initial approval code was now expired. We then had to apply for a new approval code, which has been done. We have now re-submitted it to the City for approval which can take up to 4-5 more weeks to process. Mr. ******* has been advised of the updated information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩