Business ProfileforHugs_N_Kisses 4 U Multi Services

I met with ***************************** CEO, ***************************, on 2/18/2024 for tax preparation services. She completed my return and requested payment for her services via Zelle. I cooperated as the service transaction was complete pending receipt of my tax refund of $5650.00. On 3/6/2024, I received a deposit of $5365.10 in my bank account which listed the *** in the description and the merchant as EPS. I reached out to the *** after utilizing their online service tool to verify my tax refund amount and confirmed that it was $5650.00. To further support the online information, I thought it best to speak to an *** representative. The rep confirmed that I should have received an amount of $5650.00. The rep also provided the bank name, account, and routing number listed on the tax return none of which reflect my banking information. I received a reference number for the call and then called ***** to request an explanation about why the amount I received was lower than disbursed by the ***. ******************** stated that my return is $284.90 lower because the *** did not pay out the fuel credit (Form 4136). I informed her that the *** issued payment for $5650.00 and that the company she used to prepare my taxes took her tax preparation fee which means that she received double payment $584.90 ($300 + $284.90). She denied this information despite the facts and evidence being presented to her. She stated that she used the same company as last year. I have a screenshot of the email from the company she used "Refund Advantage" which takes the tax preparer's fee. They then sent the remaining tax return to my bank account through a third-party merchant EPS. I have reached out to ***** via phone and text to no resolve. She deducted from my tax refund without my knowledge or consent and has failed to produce a copy of my tax refund records. She stated that it was mailed to a wrong address. I am owed the $284.90 and I have knowledge of other clients who have been taken advantage of as well.