ComplaintsforPremier Motor Sales, Inc.

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to lodge a formal complaint against Premier Moto, regarding a serious issue I have been facing with my 2015 ***** Trax, which I purchased from them. Despite my repeated attempts to have the vehicle repaired, there are still issues with the car that have remained unresolved.When I purchased the car from, there were multiple issues with it, including an inoperative odometer, a persistently lit engine check light, and a malfunctioning air conditioner. The Manager by the name of ***** promised to repair all of these issues before I purchased the car.However, despite multiple attempts to have the car repaired, only the air conditioner was fixed. I eventually gave up on trying to schedule appointments for the other issues as it was a cumbersome and frustrating process.Unfortunately, I am now facing a serious issue as I am unable to renew my insurance policy due to the requirement for an odometer reading. Additionally, the engine check light remains lit, which is also a cause for concern. As a result, I am now in a difficult position, and I require a resolution to this matter as soon as possible. I would appreciate it if you could address this issue urgently and provide me with a suitable solution.To provide evidence of the ordeal I have faced, I have saved the chat history from my WhatsApp account which clearly shows the conversation I had with the office. This chat history serves as proof that the statement above is accurate and reflects the true nature of the situation.

  

  Business response

  05/12/2023

  We appreciate your feedback and understand your concerns regarding your 2015 ***** Trax purchased from Premier Motor Sales. We strive to provide exceptional service and address any issues that *** arise with our customers' vehicles. However, we would like to clarify some points regarding your complaint.
  According to our records, you purchased the vehicle approximately one year ago, and it was in good working condition at the time of sale. Our thorough pre-sale inspection indicated no signs of the issues you have mentioned.The lit engine check light, and the malfunctioning air conditioner. We pride ourselves on maintaining the highest standards of quality assurance.
  Nevertheless, we understand that problems can arise over time with any vehicle, and we want to assist you in resolving them to the best of our abilities. We recommend scheduling an appointment at our service center, where our experienced technicians can assess the current state of your vehicle and address any concerns you *** have. They will perform a comprehensive diagnostic check to identify and rectify any issues.
  To ensure an accurate assessment, we kindly request you bring in the vehicle along with any documentation or evidence you have regarding the specific concerns raised. This will enable our technicians to provide an informed analysis and develop an appropriate course of action.
  At Premier Motor Sales, customer satisfaction is our top priority. We genuinely value your business and would like to work towards a resolution that meets your expectations. We encourage you to reach out to our service manager ************************* at ************* to schedule an appointment or discuss any further concerns you *** have.
  Thank you for bringing this matter to our attention. We are committed to providing you with a positive experience and resolving any issues you have encountered with your vehicle.
  Sincerely,

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Gave them **** for down payment 4 days later engine was blown. My mechanic told me they sold the car with a bad oil gasket seal causing the oil to leak out of the car n blow the engine. I havent made my first payment they refuse to give me any sort of help now im stuck making payments on a car that has a bad motor. I bought the car may18th by may22nd car was at my mechanic and it has been there ever since until i figure out a solution. The car is a 2008 dodge charger with 87k miles.

  

  Business response

  06/07/2022

  Thanks for contacting Premier Motor Sales. We've been in business since **** and our goal is to provide our customers with a positive experience and ensure that they are completely satisfied.

  Currently we are selling about 120 cars per month.

  
  We, Premier Motor Sales at any time DID NOT take any opportunity to take advantage at ANY OF OUR CUSTOMERS. We understand that used vehicles have imperfections, especially when it is a 14-year-old vehicle.

  
  The customer brought about 3 specialists to inspect the vehicle before the agreement. After the customer mentioned a couple of flaws on the vehicle, we Premier Motor Sales, recommended the customer TO NOT PURCHASE it.

  Our business practices are based on selling used cars in an honest and transparent way.

  
  Please contact us if you need further information!

• Initial Complaint

  02/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  see Attached document

  

  Business response

  02/25/2022

  We will contact the customer to see what we can help him with.

  Premier Motor Sales has been in business since 1995 and our goal is to provide our customers with a positive experience.

  We will update this form once we speak with the customer

  Thank you
  

   

  Customer response

  03/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16807494, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mark Pelke

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