Business ProfileforSabrinas Atlantic Window Cleaning And Pressure Cleaning, LLC

Company cleaned my house roof two years ago. From what I could see, the roof seem clean when the project was completed even though I could not inspect the top of the roof due to lack of access back then. On 3/25/24, I scheduled them to come for another roof cleaning (two years later, which is the acceptable time between roof cleaning). They had given me a quote of $330, which is consistent with the ************* completed two years ago, plus inflation adjustment, up until then, everything was fine. An hour later into the project having started the worker ran my bell to let me know the roof was dirtier than expected, so dirty that it was obvious it had never been cleaned ever before. I told him this was impossible since the roof was cleaned by the same company two years ago and many times before then. He said that he would not be able to complete the job unless we paid more. I called headquarters, explained and they said they would do the job to properly clean my roof at the original rate given the fact they had cleaned the roof before and perhaps the prior workers did not do a good job. A few minutes later, they called me back stating that either I paid 60% more if the original quote or they would leave. Two possible options, 1) either this is a bait and switch situation or 2) the company only did a partial cleaning two years ago and charged me a full cleaning leaving the top of the roof untouched. Both situations are completely unacceptable.