Business ProfileforHomeASAP LLC

HomeASAP claims they notified me if an upcoming renewal. The email they claim to have sent is nowhere to be found...not even in the infamous spam folder. I notified them within days of charging my card I did not want to renew. They refuse to refund the charge. Steer clear of this company. There are plenty of alternatives who operate ethically.

Hi *******,We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services.We strive to provide excellent service to all our members, and we apologize that we have fallen short in your case. Normally we respond to online reviews by direct contact with the agent.With a multitude of social media positive reviews from our customer base of over *******+ real estate agents participating as members of The **** Estate Agent Directory (READ) we did feel compelled to respond online to provide a public response for readers.We understand your concerns regarding our autorenewal payment terms. We want to ensure that our members have the ability to lock in their annual rate and avoid interrupted services with online cancellation available from the date of purchase.Your agreement to the autorenewal terms is presented on the cover of the CheckOut Agreement required at purchase. Additionally, the full Terms of Use are provided with links on payment and post receipts and every page of your READ Agent Dashboard where you had set up your membership account and activated your services.READ services are not under contract. We offer our members the option to schedule cancellation online or reach out to our Customer Success Team to transfer any unused portion of payment to a service that better fits their marketing needs, starting from the date of activation.After reviewing your account again, I can confirm a Pre-Renewal Notification was sent 30 days prior to autorenewal on 4/12/2024 and was opened on 4/15/2024, giving you ample opportunity to reach back to our offices to request cancellation or use the link in the email to cancel online prior to the non-refundable charge date.We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard.We hope that you will consider updating your review and we would like to assure you that we take your feedback seriously and are committed to improving our services.Please do not hesitate to reach out to the Director of Billing and IDX Operations at ************************************* so we can take a deeper look into your account and provide you with any additional options you may have.