Customer ReviewsforHomeASAP LLC

HomeASAP claims they notified me if an upcoming renewal. The email they claim to have sent is nowhere to be found...not even in the infamous spam folder. I notified them within days of charging my card I did not want to renew. They refuse to refund the charge. Steer clear of this company. There are plenty of alternatives who operate ethically.

Hi *******,We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services.We strive to provide excellent service to all our members, and we apologize that we have fallen short in your case. Normally we respond to online reviews by direct contact with the agent.With a multitude of social media positive reviews from our customer base of over *******+ real estate agents participating as members of The **** Estate Agent Directory (READ) we did feel compelled to respond online to provide a public response for readers.We understand your concerns regarding our autorenewal payment terms. We want to ensure that our members have the ability to lock in their annual rate and avoid interrupted services with online cancellation available from the date of purchase.Your agreement to the autorenewal terms is presented on the cover of the CheckOut Agreement required at purchase. Additionally, the full Terms of Use are provided with links on payment and post receipts and every page of your READ Agent Dashboard where you had set up your membership account and activated your services.READ services are not under contract. We offer our members the option to schedule cancellation online or reach out to our Customer Success Team to transfer any unused portion of payment to a service that better fits their marketing needs, starting from the date of activation.After reviewing your account again, I can confirm a Pre-Renewal Notification was sent 30 days prior to autorenewal on 4/12/2024 and was opened on 4/15/2024, giving you ample opportunity to reach back to our offices to request cancellation or use the link in the email to cancel online prior to the non-refundable charge date.We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard.We hope that you will consider updating your review and we would like to assure you that we take your feedback seriously and are committed to improving our services.Please do not hesitate to reach out to the Director of Billing and IDX Operations at ************************************* so we can take a deeper look into your account and provide you with any additional options you may have.

Total scammers...I think they work out of a garage and will scam you out of your hard-earned money. They have had several people leave cause of their actions. Doing your ads they will take your money and stop doing your ad the second month forward and unless you call and complain and check if they are doing the ads you will lose that ad budget and that budget goes right into their account. This company should be investigated for Bait and bait-and-switch tactics. Read other reviews this company is a Realtor's Nightmare.

Hi ****, We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services. We strive to provide excellent service to all our members, and we apologize that we have fallen short in your case. A review your account shows services have been active and that all 3 subscriptions delivering leads to your account have been scheduled for Cancellation at Period End according to the terms agreed at each purchase. We do carry an A rating from the BBB and a multitude of social media positive ****** Reviews from our customer base of over *******+ real estate agents participating in services offered through The **** Estate Agent Directory (READ). While we have reached out to you directly to confirm cancellation of services, we did feel compelled to respond online to provide a public response for readers. READ services are not under contract. We offer our members the option to schedule cancellation online or reach out to our Customer Success Team to transfer any unused portion of payment to a service that better fits their marketing needs, starting from the date of activation. We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard. Your account shows active services scheduled for cancellation at next renewal according to the terms agreed and we have scheduled READ Membership Cancellation when the subscriptions cancel so that you do not receive any additional offers from READ. Rejoin READ to take advantage of free services and to order/reorder paid services at any time simply by clicking into the READ application at : ****************************************** For any consideration to continue your service, our Customer Success Team is available during normal business hours (9am-5pm EST) and responds to all calls and voicemails within 1-2 business days at ************ or **************. Sincerely wishing you every success. Director of Billing Operations *************************************

Hi ****, We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services. We strive to provide excellent service to all our members, and we apologize that we have fallen short in your case. A review your account shows services have been active and that all 3 subscriptions delivering leads to your account have been scheduled for Cancellation at Period End according to the terms agreed at each purchase. We do carry an A rating from the BBB and a multitude of social media positive ****** Reviews from our customer base of over *******+ real estate agents participating in services offered through The **** Estate Agent Directory (READ). While we have reached out to you directly to confirm cancellation of services, we did feel compelled to respond online to provide a public response for readers. READ services are not under contract. We offer our members the option to schedule cancellation online or reach out to our Customer Success Team to transfer any unused portion of payment to a service that better fits their marketing needs, starting from the date of activation. We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard. Your account shows active services scheduled for cancellation at next renewal according to the terms agreed and we have scheduled READ Membership Cancellation when the subscriptions cancel so that you do not receive any additional offers from READ. Rejoin READ to take advantage of free services and to order/reorder paid services at any time simply by clicking into the READ application at : ****************************************** For any consideration to continue your service, our Customer Success Team is available during normal business hours (9am-5pm EST) and responds to all calls and voicemails within 1-2 business days at ************ or **************. Sincerely wishing you every success. Director of Billing Operations *************************************

Hi again ****, Please be sure to check your LEADS Panel on your READ Agent Dashboard as advised as our records show over 560 leads on this account with 219 unreviewed leads. There is a support video in your leads panel to help you to organize and work the leads at : *******************************************

Horrible!!! I had a "remodel" done to my social media business page with the understanding that they would do some things to increase traffic to these sites. Literally all they did was add a couple of photos. NOTHING ELSE!!!!! I asked them for a refund and they refused. When I pressed the issue I was told a supervisor would be calling me that day....I got no phone call. I called back and was again told a supervisor would be calling me.... NOPE! I will continue to call until someone calls me back and they give me my money back for their false advertising.

Absolutely a terrible company that is charging agents on an AUTO-RENEWL basis for a service that is less than vaulable. DO NOT recommend, customer service is difficult to reach emails are blanketed and filled with legal contracts that protect them from being accountable. If less than 1 start was available they would receive a 0 from me and my team of agents.

Hi *****, We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services. A review of your account shows that we have already provided you with several options on the account and evidence of your agreement to Terms of Use that were provided prior to purchase, at each receipt and available on each page of the READ Agent Dashboard from where services were set up for activation. As advised in our correspondences that we understand your concerns regarding our autorenewal payment terms. We want to ensure that the annual rate is secured and interrupted services are avoided to remain in MLS compliance. Terms are on the cover of the CheckOut Agreement required at purchase and a copy of your agreement stating that full terms were read and accepted has been provided by email at receipt of Cancellation at Period End and options available. As we have also confirmed, online cancellation, Help/FAQ and Best Practices have been available since activation to improve your return on investment to READ Services. A Pre-Renewal Notification is sent 30 days prior to autorenewal, giving you ample opportunity to reach back to our offices to request cancellation or use the link in the email to cancel online prior to the non-refundable charge date. We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard. Our Customer Success Team is available during normal business hours (9am-5pm EST) and responds to all calls and voicemails within 1-2 business days. We do hope that you will consider updating your review as we have shown complete transparency in explaining the non-refundable terms and options on account. Please know that we take your feedback seriously and are committed to improving our services and confirm that READ services managed by HomeASAP LLC will continue to meet and exceed the A-rated standards shown on our BBB account rating. Please feel free to reach to us directly if you have any other questions or concerns regarding your account at ************************************** Sincerely - Manager of Operations.

I purchased the ** app from the in Dec 2023 and I've yet to have them call or email me to set up the **** I emailed them the *** contract, called them, and also emailed them and no one has called me back. I wish I could cancel the service.

Hi ****, We have reviewed your READ membership account, and our records show that the *** order that you placed on account on 12/15/2023 was pending activation for the documents required to provide you the service under *** compliance regulations as advised in the automated Next Steps sent to you on the day of purchase.The account shows that the required signatures were received from yourself, your broker and the *** over the ************** closures, and *** service was activated as advised on January 4 with instructions on how to link your service to ******** to activate the free post portion of your service. Our sincerest apologies if you missed any of the notifications sent over the busy holiday season, but the account is showing prompt and proper handling, and we request that you remove this 1 Star review accordingly as there was no delay in activation as *** approval was required. A direct link to our Concierge Team was available 24/7 on your READ Agent Dashboard at: ******************************************************** until activation as is available to each of our *******+ READ members across the US and ******.You can link ******** from the SERVICES tab at : ****************************************** or reach out direct to ************************************ or call ************ during normal business hours (9am-5pm EST) for additional support.We again ask that you remove or update this review as we work diligently to maintain our A Rating with the BBB and our 4.5 ***************** Ratings. Wishing you every success into the New Year ahead.Just let us know if we can provide any additional support as we are here to help! Debrann Director of *** & Billing Services www.homeasap.com

I requested a refund from this company, but they have declined my request. They have not provided any meaningful contributions to my business. Despite charging my credit card, they are unwilling to issue a refund, citing their no-refund policy. I advise against using this company, as they may continue to charge for additional services without consent. This behavior is predatory, and action should be taken against this company.

Hi ******, We are sorry to hear that you did not have a positive experience with our **** Estate Agent Directory (READ) membership exclusive services. We strive to provide excellent service to all our members, and we apologize that we have fallen short in your case. The account shows that we have already provided you with several options on account and an evidence of your agreement to Terms of Use that were provided prior to purchase, at each receipt and available on each page of the READ Agent Dashboard from where services were set up for activation. We have confirmed with you directly that there is just handful of 1 star reviews to this complaint site which is not unusual for an A rating from the BBB for a customer base of over *******+ real estate agents participating as members of The **** Estate Agent Directory (READ). As advised in our direct correspondence, we understand your concerns regarding our autorenewal payment terms. We want to ensure that the annual rate is secures and interrupted services are avoided to remain in MLS compliance because of the auto-renewal terms agreed. Terms are on the cover of the CheckOut Agreement required at purchase and a copy of your agreement stating that full terms were read and accepted has been provided by email at receipt of Cancellation at Period End and options available. As we have also confirmed, online cancellation, Help/FAQ and Best Practices have been available since activation to improve your return on investment to READ Services. A Pre-Renewal Notification is sent 30 days prior to autorenewal, giving you ample opportunity to reach back to our offices to request cancellation or use the link in the email to cancel online prior to the non-refundable charge date. We take pride in providing our members with 24/7 access to lead tracking, post reviews, and billing confirmation and online cancellation readily available from their READ Agent Dashboard. Our Customer Success Team is available during normal business hours (9am-5pm EST) and responds to all calls and voicemails within 1-2 business days at ************ or **************. We had hoped to avoid this negative review action and do not expect, but do hope that you will consider updating your review as we have shown complete transparency and courtesy in explaining the non-refundable terms and options on account. Be assured that we take your feedback seriously and are committed to improving our services and confirm that READ services managed by HomeASAP LLC will continue to meet and exceed the A rated standards shown on our BBB account rating. Please do not hesitate to reach out to us if you wish to make any changes on account under the options available. Best regards, ****** Director of Billing Operations *************************************

I am a *********** Broker, almost 40 years in the business. I use all kinds of related services and spend a good amount on all types of advertising and support businesses. This service has never shown me any tangible results in over 4 years. I have read all of the reviews below and the common theme is pretty much the same. People like me are unhappy with the lack of results. Aside from that, under the camouflage of some supposed email that most of us never see, they auto-renew your annual subscription. I saw the renewal within a few days and requested an immediate cancellation. I was told that it was too late and that I would have to pay for an entire year of service that wasnt doing me a bit of good. When I tried to resolve the issue on the phone, I was told that they only respond through email. All I got from the head of bookkeeping was a canned recitation of their boilerplate terms of service. No apparent interest in resolving my concerns one on one. I tried to get in touch with a supervisor or God forbid see if I could speak with the *** of this small company. After I was left hanging for over a week, I got in touch with ***************** and I use that term loosely. They said my issue had been escalated to the *** and the decision had been made to disallow any refund. Not only could they not take the time to call me with their decision, they couldnt even put it in writing. I had to find out by making another call to customer service. What a terrible business model. As a 40-yr business owner myself, I am always interested to hear feedback from my customers, good or bad. Now I see why my measly $450 is so important to them. Without it, they may not be able to pay the rent this month! My advice to anyone reading this review is, run the other way. There are many other companies out there that provide a service that actually produces a return.

Hi ****, We have provided a response providing you with the Terms of Use agreed at each of the 4 services purchased by your wife, ******** in 2020 along with options to the non-refundable payments on account. With over *******+ READ members using free and paid services and carrying an A rating with the BBB we are in the process of responding to the other escalations placed on the account and have suspended the services until those escalations are resolved. Once the escalations are resolved we will remove ********'s account from our contact files so that you will no longer receive offers available exclusively through READ membership benefits. Wishing you a happy and healthy holiday season and every success in the new year ahead.

I have two unauthorized charges on my account from **********************. I am waiting to be reimbursed.

Hi ******, A review of our files shows that you had ordered services through HomeASAP LLC by using the **** Estate Agent Directory Application set up directly from your ******** account back in 2013. 2 services were ordered in 2021 with a CheckOut Agreement signed for auto renewal terms so that services were set up under MLS compliance regulations and to guarantee your annual rate. The account shows that you have been working with our Customer Support and ******* Teams to remove the disputes you have filed to reactivate your services. We ask that you kindly update or remove this review as we are more than happy to work with you directly to resolve any issues from our offices at ************ or ***************************** and our *******+ READ members have direct access to their Agent Dashboards at ****************************************** Please consider the update/removal of this review and have a safe and happy holiday. Debrann Director of ******* Services *************************************

This business offer to manage my social media postings. I didnt like the service and requested cancellation. It canceled my subscription, but have refused to take the profile page down. It shows in a very prominent position on ****** search, however, WITH THE WRONG INFORMATION ABOUT ME. TAKE IT DOWN, PLEASE.***********************

Hi *******, We are requesting that you update or remove this review as it does appear to apply to our company. A review of our files shows that you have not carried any paid services through your READ Membership account since 2021. The **** Estate Agent Directory (READ) * powered by HomeASAP does not have admin to any of your pages so we can only assume this review is mistaken identity to services you may be carrying through another marketing provider. The best suggestion that we can make is to check to see who had ADMIN access to your business page and remove any service provider who is not serving your pages properly. You should be able to make any changes to correct your page to correct information from your own ADMIN access and ******** can provide you with additional support at www.facebook.com/help. If we can be of any further assistance, including offering a one time page remodel to correct your information for you, just reach out to me directly at ************************************* and I will get you the best possible pricing for our graphic design services. Debrann Director of Billing and IDX Operations

As a side note we have removed the emails you provided from 2017-2022 from our contact files so that you do not receive any additional READ offers and have removed your Agent Profile from the national directory. You can rejoin at any time with current information at www.homeasap.com

Super sleazy practice of hiding the automatic auto renew in the **** Then billing $79 without your knowledge claiming to have sent a notice to your email which goes to spam and therefore not read. Obviously this is part of their business model as no one would ever knowingly renew this pretty much useless service.

Hi ******, Our apologies that our best efforts to provide our *******+ READ members with Terms of Service through any order process. Terms of Use are also provided on every page of your READ Agent Dashboard from where services are set up and managed. This dashboard available to you 24/7 also provides you access to billing and subscription information and provides online cancellation. Terms of Use stating that you have accepted auto renewal terms and have read and accepted ************************************************ are not only provided prior to purchase in a large banner confirming autorenewal terms, but also are provided at each receipt of payment and on the dashboard. A review of the account shows that you had used this dashboard to activate service and to link the service to active the free posting feature available for Home Value sellers lead services. A Pre-Renewal Notification was sent out 30 days prior to the non-refundable autorenewal payment and the account confirms delivery to the email address shown on this complaint on 12/27/2022. Failure to read notifications or take action when we have provided you a direct link to your dashboard and our offices does not negate the terms agreed as advised by our Billing Team at your request for cancel/refund AFTER the payment was validly billed on account. You can reach back to the email where Cancellation at Period End was receipted or directly to ************************************* to discuss additional options on account. We will be happy to work with you to resolve the issue. If you take no action, your service will continue active through the cancellation date confirmed in correspondence as no further billing is scheduled on account. Wishing you good health and every succes in the new year ahead.