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ComplaintsforQuality Homes of Port Charlotte, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Quality Homes built my home in ****. I bought the home in Nov. of 2020. My master bathroom shower floor tiles started to come loose and crack. I hired a professional tile installer to replace the tile floor. As soon as he started removing the tiles, he found a thin layer of ****** over dirt. NO CONCRETE SLAB UNDER MY SHOWER FLOORBusiness response
04/04/2023
I was not involved in this company in **** and have no idea what actually happened here. This could have been done by the previous owner or someone else, I have no idea. We don't warranty anything after 20 years but would be happy to send a contact for our current installer. Just as a side note, most 20 year old showers get updated .Customer response
04/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While I don't agree with him, I understand. I already have a contractor fixing the problem. It's frustrating to see poor workmanship and no one is held accountable
Sincerely,
*****************************
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Contact Information
Business hours
Today,9:00 AM - 4:00 PM
MMonday | 9:00 AM - 4:00 PM |
---|---|
TTuesday | 9:00 AM - 4:00 PM |
WWednesday | 9:00 AM - 4:00 PM |
ThThursday | 9:00 AM - 4:00 PM |
FFriday | 9:00 AM - 4:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.