ComplaintsforDays Inn By Wyndham Port Charlotte/Punta Gorda
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Complaint Details
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Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
They charge a 100 deposit upon checking in. Once I checked out the deducted the money from money account . I called to ask why and they said they released the money on there end call my bank. I did and the bank said said 3/5 buisness days and call the hotel to see why they didn't refund it . Called hotel and they said they released call my bank to see when funds are Available. I've also left my phone number and emailed them the screenshots on what a hold and withdraw is and that they withdrew the money. Basically it's a back and forth game. They only use a kiosk so even though there is a man (owner) and woman at the front desk everything is thru the kiosk . So when I call the hotel I'm only talking to the person at the kiosk which is in India I assume. I feel like business is slow since COVID in this small city and they do this to get extra money. I've emailed and left my phone number no reply. You can't speak to the person at the hotel at all. It's impossible.Business response
06/24/2022
Business Response /* (1000, 13, 2022/06/15) */ Guest stayed 1 night but left personal items in room, I rekeyed room expecting guest to check back in that evening so tried to charge card but it declined for that reason I used the $100 hold on card as part payment for that evening because we could not rent that room to another customer. Guest never returned. Few days later she submitted 3 derogatory reviews on-line of which I am attaching. I emailed guest explaining what had happened, she did not respond, tried calling again no joy. I have since refunded the guest and explained via email with a copy of folio showing refund and am yet to receive a response from her. Her personal items are still here in Lost and Found. Consumer Response /* (2000, 15, 2022/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did leave a few things but it was garbage. That could have easily been resolved if someone would have emailed or called me from the property instead I'm dealing with a kiosk guy who says my refund was refunded. But yes they did refund my deposit after a month or so thank you.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.