ComplaintsforHarper's 1980, LLC
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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
deposit given over 1 year ago no work performed no permits pulled getting run around from business then no response with demand for refund. owner ***** ***** being arrested in 2 counties for fraudInitial Complaint
08/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We contacted Harper's 1980 LLC to install a pool cage for us after the hurricane, April 2023. They said it would be about 6-8 months, we gave them $5,000.00 deposit. They still have done nothing and now say they will not refund our money.Business response
08/29/2024
okInitial Complaint
08/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
In November 2022 I contracted with Harpers Manufacturing in **************, Fl for a new pool cage, which had been destroyed by hurricane ***. I was told that it would not be done until February 2024 due to demands in supplies. I agreed. In February 2024 I was told the new date would be April 2024. In March 2024 I was contacted and informed I needed to spend money on a new property survey which had become a new county regulation. It was obtained at a cost of $475. In April 2024 the dimensions were taken by Harpers for the new cage. It is now August 2024 and I have made repeated phone calls and emails requesting my deposit back. I had sent emails in July 2024 and was told by ********************* at Harpers that he would rather do the work and not refund me. I have found another company that will do it for a cheaper price. I have emailed him on July 10,July 13, July 15, July 17, and August 2nd to no answer. Since they have not responded to me I am requesting my deposit returned.Business response
08/21/2024
We will not refund in total. We were ready to build and you declined. Harpers is not always the wrong one.Customer response
08/22/2024
Complaint: 22106745
I am rejecting this response because: Harpers has had since November 2022 to complete the pool cage. According to Florida policies they had 90 days to start the project after receiving my deposit. They did not. In February 2024 is when they said it would be done and it was not even started. A permit has never been pulled on this to be completed. In March, I was told to get another property survey. This was not needed per County Commissioner *****************. So instead of Harpers paying to pull a copy of the survey they had me spend $475 to obtain a new one. You can refund me this amount as well. In April a man came out to measure my pool cage area. Since April - NOTHING. I asked for the refund in July and they would not give it to me. How can I trust a company that has scammed so many people in **************** to complete work on my home? I cannot. ********************* then gets arrested for scamming people - and they want me to trust them? I think not.I want my $2500 deposit and the refund of the survey of $475 = $2975.00 total. I will be filing with the Charlotte County Sheriff's Department.
Sincerely,
*************************Initial Complaint
08/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Signed a contract with Harper' 1980 LLC on April 16, 2024 and gave them a deposit of $800.00 as a down payment. The job involves screening in a front entranceway and installing a door. Materials would include aluminum, screening, and the door. Our complaint is that a building permit was not filed, and the job was not done. After Harper's removed our old screened in porch and door, there has been no other work performed. At first *********************, the salesman, returned calls and texts, but for the last month there has been no communication. We texted him saying we wanted to terminate the contract and have our deposit returned, but have heard nothing. Harper's has not made any attempt to resolve this problem.Business response
08/05/2024
First of all, there is not a permit required for a front entry.
I will get this completed within the next few weeks.
No refund. Door is ordered.
Initial Complaint
07/31/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
On 11/15/2023 I signed a $20,000 contract with Hae[ers 1980 salesman ********************* with the spoken understanding my pool cage destroyed in September 2022 hurricane would be replaced by May of 2024. I paid Harpers 1980- a $5,000 retainer. Since then I have been in contact with ********************* and ******* of Harpers 1980 only after repeated calls and visits to their shop. A construction date of May 28 was given, but that date came and passed with no action. My wife and I are ****************************************************** our life time. We had a previous contractor that did not preform and we lost a $1000 deposit to him. Our attorney told us we could receive a 3 to 1 award for fraud to the elderly. WE do not want to pursue that. WE just would like our pool cage replaced.Business response
08/05/2024
Harpers has a string of emails with this client, even as of July 30, 2024. I am not certain why this complaint was filed.
We had a timeframe to get final measurements this week,
While most complaints have some validity, this complaint was unnecessary.
Moving forward to build.
Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I contracted with Harper's 1980 in 2023 and paid a large deposit. Filed a report with the Sheriff. Send a certified receipt request to owner ********************* to have my money refunded. **************** at **********************'s 1980 is neglectful.I want a full refund for the deposit! Tired of their substandard business practices.Business response
07/19/2024
We spoke on 7/19/24 and we are getting your engineering and building.Customer response
07/25/2024
Complaint: 21998698
I am rejecting this response because:
My certified request for a refund was returned because Harper's is not in the building anymore. The owner of their business license has taken our deposit. Without a pool cage, we pay more for pool maintenance, and fight leaves, birds nesting, and is nonstop work for us to maintain. We want our deposit back. If Harper's truly wants to install our cage, we must have the contractors license number and see his driver's license before and work is done. It grieves me that we chose such a poor business. Their customer service is bad. They insisted we buy a new site survey for 575.00's until we said no, you have all our paperwork on our house.If I were to press charges, I would be justified to include compensation for pain and suffering in the case with our deposit back.
Sincerely,
*****************************Initial Complaint
07/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
After Hurricane needed pool cage removed and replaced. Found Harpers locally in business since 1980. Contract total $22,500.00 Deposit given of $4,500.00 contract to begin in 13 months due to backlog. Never heard from them again. Tried calling with no response. Went to business, office empty. HELP please.Business response
07/19/2024
Office is not empty. Don't sound the alarm. Clearly business hours on door. We will be in touch with you n the next few days. 7?19?24Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
In September 2023 we put $28,100 50% deposit down for Harpers 1980 LLC to put in Hurricane protection. All the complaints you have seen are true little to none communication, commitments not followed through on, lots of deception and lies. After months of no follow through we started to ask to cancel our contract, which was pushed off with more promises of discounts and requests for more time and multiple chances ***** the owner of Harpers keeps saying that there are people out to get him. The reality is we are all out of patience and just want our money back so we can get the work done by a business who will do the work in a reasonable amount of time. We sent a demand letter in May 2024 and was told they would give us our deposit back on June 10,2024 at 4PM. We showed up and no one was there. He had sent an email at 1:50 PM saying he needed more time and would be in contact. Of course this date has come and gone. My husband did go to the business and caught up with some of the employees and was able to get $8000. They still have $20,100 of our deposit for services not renderedBusiness response
07/08/2024
As of July 5, 2024, a settlement agreement has been reached.Initial Complaint
06/13/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Had contract to replace screen house after storm said it would be completed bye January February 2024 in contract he has my deposit of 3300 I called the guy said sign a letter that Im canceling and send back to us and you will get your deposit back still no check 12 weeks now no depositBusiness response
06/13/2024
The refund is in the que. We will get it asap.Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
06/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Signed contract to replace pool enclosure damaged by Hurricane ***. Paid a $2,000 deposit. Harpers 1980 LLC never started the job. Continuing to post-bone start date without excuse or explanation. We have fired Harpers and hired a replacement contractor. Harpers has not responded to repeated demands for refund of the deposit.Business response
06/13/2024
Your refund is being processed. You are in the que. We will contact with certified fundsCustomer response
06/27/2024
Complaint: 21821780
I am rejecting this response because:This complaint has not been resolved! The business indicated they would be refunding the deposit. We have waited and received nothing! More of the same bs.
Sincerely,
*********************Customer response
07/15/2024
I filed a previous complaint with the BBB. When Harper's responded, you marked the file resolved and closed it. The file was not resolved, and Harper's has not refunded the deposit. I sent a registered letter on July 2, 2024. The letter was available for pick up on July 8, 2024. Harper's has not picked up the registered letter, and they have not refunded the deposit. This is just more of Harper's ********. This company should be shut down. *********************Business response
07/19/2024
This will be handled.
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Contact Information
Customer Complaints Summary
55 total complaints in the last 3 years.
52 complaints closed in the last 12 months.