![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPest Eliminators, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had pest service from this company on 4/16. Over a week later, the pest problem has not been eliminated. I called and asked for help and they denied that the service was guaranteed stating they can't do anything to help me. I would never, never, never have ordered and paid for a service that wasn't guaranteed. I was told go find another company.Business response
05/14/2024
This customer was explained the yearly plan vs. one time treatment, they chose the one time treatment.
You have 30 days to upgrade from the one time treatment to the yearly plan, however you can apply what was paid to the yearly plan.
We recommend the yearly plan because of the coverage on services, however it is up to the customer which option to choose.Customer response
05/14/2024
Complaint: ********
I am rejecting this response because it does not address the fact that their service did not work. The technician stated that I shouldn’t be seeing any more bugs and I could contact them to schedule their regular maintenance plan. A week later, the home was still infested. I waited another week and there was no change. I contacted another provider who came out and did the one time service. It worked and we haven’t seen any pests. I continue to allege that whether I ordered the one time service or the quarterly service, the service is supposed to work. This provider’s service did not and they did not stand behind their guarantee.
Sincerely,
****** *****Business response
05/15/2024
We told home owner before we did service there is no warranty with a one time spray. If still has a problem will have to pay again or can upgrade to yearly program and receive free service calls. She chose to have the one time spray and called in for another treatment she was told her options and was not happy. This was explained before we did service. We would of been happy to upgrade service and deduct what she already paid. This is our policy and explained before work was done.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.