Customer ReviewsforSuperior Pools of Southwest Florida, Inc.

******* at Superior Pools was very helpful in getting ** replacement tiles for our pool. She went out of her way to help locate the tiles, and we really appreciate the extra service. We will definitely contact Superior Pools for our future pool projects. Thank you very much!********

From our first visit to Superior Pools, we were impressed by the courtesy and professionalism of the staff. They insisted on high quality materials and mechanical systems for the pool. Their standard choices that we were given did not require an upgrade because the choices were already an upgrade compared to other companies. Once construction started, the different teams worked with precision and knew exactly what to do. The workers were considerate of us with our picture-taking and watching the phases. One of our greatest pleasures was watching the team that placed the paver deck. They were meticulous, and we could tell that they were proud of the work they were doing, and the end product definitely showed it. They were a good example of the skilled people that Superior employs.******** was wonderful to work with. She promptly answered our questions and kept us informed of timelines and progress. She went above and beyond in her response to every concern that we had in order to make sure that we were completely happy with our pool. Their name says it all: Superior Pools, Superior people, Superior materials and workmanship, Superior customer service. We would highly recommend this company for anyone planning to build a new pool. We Love Ours!

Our pool failed final inspection because they never met the correct grade. It also failed because the steps did not have a railing on them. Pool was completed in April 2022 and these issues as of Jan 2023 still are not corrected.Superior said its our responsibility to correct this! They also are a distributor For Pentair and failed to correct the software since April 2022. buyer beware Lack of customer support earns them a F grade.

After contracting with Superior for a pool in July of 2020 we were told that the current build times at that time were ***** days, Paying a deposit and signing the contract that was according to our sales representative to purchase the materials and prevent delays we were then told it would be a little longer due to covid and supply issues. Superior did not even apply for the permit until March of 2022. Construction began May of 2022 and has literally dragged on with constant excuses and problems from Superior. Over 17 months since contracting with Superior we still do not have a completed pool. If you are thinking of purchasing a pool I would include a firm not to exceed end date in the contract. Zero stars from me on Susperior Pools.************

Contacted the company to have my pool and deck renovated in late 2020. After a few phone calls (all professional) the project scope was pretty much completed with a price of about 38K. The process seemed to be going well until my wife and I visited the company to finalize the contract when we were informed the basic price jumped by 10K due to supply and demand of materials. We had been in contact with 3 other companies for the same project to compare quotes and the other companies didn't increase price but did alert us that the project start date would be affected for material. After acknowledging the price change and waiting for a new contract to review, we never heard from the company again. Since then the project is nearing completion and I couldn't be happier with the company we contracted with.