ComplaintsforBenchmark Aluminum & Construction
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Complaint Details
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Initial Complaint
03/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
What to contact for warranty issues and able to contact. Can you help me ??Initial Complaint
11/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Contracted for Concrete Repair to Driveway. Our driveway was installed in 1992 when the house was built. Due to settling, a couple of the slabs had cracked. We received a quote from Benchmark Aluminum to replace the cracked slabs for a price of $6,456. On December 29, 2020 I sent them a check in the amount of $1,936.80; 30% down per the contract. On March 9, 2021 Benchmark Aluminum filed a Notice of Commencement with the county. A contractor was sent to the house to look at the work to be performed. He reported the problem was due to poor drainage. Benchmark replied once the drainage problem was repaired, they would complete the concrete work. I called Benchmark and informed them there is NO drainage issue. (Gutters and downspouts divert the water away from the driveway.) They sent a second contractor who confirmed the cracks were a result of settling. But then I never heard back from Benchmark. I started calling, leaving voicemail messages that were never returned. Emails went unanswered. In September I drove to their office and found it was vacant. Another attempt to contact them by phone resulted in a recorded message "the number is no longer in service." There was no forwarding number given. I sent a certified mail receipt letter on September 27, 2021. Benchmark Aluminum never accepted the letter. I would like is for the work to be completed as contracted. If this is impossible, then I'd like a release from my contract and my deposit ($1,936.80) returned.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.