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ComplaintsforTropical Pools & Spas of SW Florida, Inc.
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Complaint Details
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Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contracted with Tropical Pools to construct and complete my pool and spa. They were paid in full last month. They filled pool up and it leaked. They drained pool and **** hammered the main drain out and cut the pipes and pvc drain out. Redid that and refilled the pool advising me I would have to pay ****** for the water trucks. Pool drained out lower than skimmer in 2 days. They have spent several weeks trying to figure out why its leaking and finally told me this week it was skimmer. Supposedly they are coming out next week to replace the skimmer. I had another pool company inspect my pool and they advised the jacuzzi is not constructed or working properly. I am waiting on Tropical to complete the pool as they have been paid in full. Something isnt right about this company. Tropical must inspect their entire pool, jacuzzi and equipment and replace and repair everything they messed up. Also the pool pump ran dry twice and they were made aware and should replace the pump as its very expensive and a pump running dry will damage the bearings. I dont believe I am being treated fairly and I do not believe they are being honest.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.