ComplaintsforCharlotte County Utilities
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
A refund of $252 was due from my Charlotte County, ******* property settlement in August 2023 for my water bill. My house sold in July. I have made 15 phone calls and I have gotten the "run around" since August with every phone call informing me that the check would be mailed in 2 weeks. Today I'm told that the request has been forwarded to the finance department and this issue is now "out of Charlotte County Utilities hands". I still have not received MY money after 5 months.Customer response
01/09/2024
Good AfternoonMy house in ******* was sold in July 2023. After almost 6 months of waiting and 18 phone calls, my refund has finally been received. I have no regrets contacting BBB and believe that your contact with them helped to finalize this issue.Your letter dated January 3 was received today.I cannot help but wonder how many other times CCU has been reported.Are you able to disclose that?Please close this dispute.Thank you for your assistance.Initial Complaint
06/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went in to this location at the beginning of May and filed a new ownership form. I got my bill this month and they're charging me for my month which is fine but they're also charging me an extra $90 from the time that I didn't have ownership of the home as per the change of ownership form. When I tried to call the lady was rude and hung up on meInitial Complaint
06/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went to turn the water on in my kitchen only to find it my water has been cut off. I had no warning at all. No phone call, email, text, notice, or even a knock on the door. I paid my water bill while the office was open (it was roughly two pm). I waited and waited for them to turn my water on and when I finally called them to find out why my water was not on, the individual said I was "on a list to not turn on until tomorrow". I paid my bill in ample time to turn it back on, I am disabled and unfortunately require water to treat some of my disability, I have two young children in my home, and animals. I do not understand why I have to call them to tell them I paid the bill when I paid it directly to them. I do not understand why I have to call them to ask them to turn it back on. That is their job, not mine. I do not understand why I have to wait until tomorrow for my water when it was paid today. They have targeted me and are prejudice against individuals with disabilities. When I called, the answering service was very rude. They are trying to punish me for forgetting to pay the bill for the first time in six years? Please help me.Business response
07/19/2022
Business Response /* (1000, 10, 2022/07/05) */ I do not show a ***** ******* listed on this account as an owner or tenant. I show the home listed in ********************************** LLC. If ***** ******* lives at this home, she is an unlisted tenant, meaning her landlord or property manager didn't add her to the main account. In this instance the customer is able to enroll online, which she did. The last payment made on this account was 3/16/2022, when the property was shut off for non-payment. The property is currently liened as the bill are paid months apart. We sent urgent notices to the property owner on 6/7/22, 5/6/22, 3/8/22,2/7/22,1/6/22,12/7/22, and 8/9/22. All of the urgent notices reflect a lack of payment on the account. We send physical copies of the bills to the listed property owner and emailed copies to ***** ******* monthly. I also show that ***** signed up for 3 different online payment accounts with this account number, meaning she is receiving 3 email copies per month of all billing associated with this address. The first email is ********************** enrolled in e-billing as of 2/22/2021, the second email is ******************** signed up 2/22/2021, and the final email ********************* signed up for e-billing 3/16/2022. All email addresses listed receive email copies of the bill. there was ample warning of disconnection. This is also not the first time a bill was forgotten in 6 years the account was shut off for no-payment on 3/16/2022. It also states on our phone system and online portal that the customer would need to speak with the office to restore water service. It was the same practice ***** went through in March. Unfortunately we will be unable to refund anything to the customer, as there isn't anything to refund. The $216.22 paid was usage billed from March to June. The reconnection fee will stand as the account was past due, with numerous attempts made to ensure payment was made before disconnection. In the future payments should be made by the due date to avoid disconnection.Initial Complaint
12/02/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I sold a property on 7/01/2021 and the closing agent paid the final bill. I also sent money to pay the final bill. The account has a credit balance of $139.24. I called customer support in July, August and against 11/30 2021. Every time that I called to resolve the issue, I was told that I had to wait. It's been 5 months without my money being sent to me. The account number is XXXXXX-XXXXXX.Business response
12/28/2021
Consumer Response /* (2000, 11, 2021/12/23) */ I received the money from the utility company. Please close the complaintInitial Complaint
10/27/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We moved out of Florida on July 3rd, which left an overage of $171.00 in our Charlotte County Utilities acct. As of today, we still have not received our money back. I have called roughly 6 times to inquire, and they keep giving me excuses as to why I have not received the money yet. If people are late with paying their bill, the utility company will shut their water off...but if it's the other way around, and they owe the consumer money...it seems that holding it for 4+ months is acceptable to them. How is this reasonable?Business response
12/21/2021
Consumer Response /* (2000, 18, 2021/12/09) */ I have finally received the money from them, after 5 months of waiting. I would like to close the complaint now, and hope to never deal with Charlotte County Utilities again. Thank you for your help. ****** ******
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.