Business ProfileforExtra Air Conditioning & Heating, LLC

LONG but please read - moral of the story YOU'VE FOUND THE RIGHT PLACE! Last weekend our attic-based air conditioning system suddenly turned off at the exact same time that one of us was up there unplugging a drain hole that a painter plugged, which was causing a leak in our garage. While the air conditioning system is old, I felt that the timing of the situation had more to do with something being stepped on/bumped in the attic, moreso than the A/C system happening to just "die of old age". A friend of a friend referred us to Heart Heating & Air for help checking into this situation. We told the guy they sent over here (for $89) the situation and my suspicion that it was something simple causing it to not get power suddenly. It's difficult to read the name from the work order but it looks like a Brian. This guy seemed irritated to be here to begin with, and after a few minutes in the attic he comes down and tells us there's nothing they can do to fix this system, and we need a new one. Skeptical, I reiterated my concerns about the timing of everything, and he reassured me it was a coincidence, and that it was just that thing's time to go. He didn't have any cause for the failure to list, just that it is "in visibly poor condition and has no low voltage". The timing of this was particularly bad as my dad is in here on hospice, dying of multiple cancers. As such we are not in the position to fork over $7k for a new system, and identity theft complications have my parents' credit frozen currently (a situation I am working on daily, and expedited with this news of the A/C unit failing) so we cannot even finance it if we wanted to. After the finance people came over and confirmed we cannot finance this new system currently, I took to the internet and homeadvisor for some help. I laid out our situation and reiterated the story of the timing of what happened over the weekend, and in no time I had received calls and emails from Extra Air Conditioning and Heating, 40 minutes away in Port Orange. I spoke on the phone with their very pleasant scheduling woman (Serena? I'm bad with names) and she had folks on the way within 90 minutes. Ken, the technician who arrived, was absolutely amazing and everything we could have hoped for. He had all the details I laid out prior to arriving, and went to work in the attic, on the thermostat, in the electrical panel and outside on the big loud fan thing with a voltmeter (I am not a tool guy and know none of the proper terminology). In less than 20 minutes, Ken had figured out that it was merely a transformer that died of old age, NOT the A/C system. He didn't have one on his truck, but wanted to take care of us immediately, having walked in past my dad baking in his hospital bed in the living room. He called his boss and laid out the situation, and his boss raced out to grab the part needed before the part shops closed, and drove it 40 minutes out to us in Deltona to get everything up and running again. He did Freon and pressure checks once everything was operational, and confirmed we were AOK. Ken made my day/week/year with this news - and given that it looks like today may be my dad's last day, words cannot express how grateful I am that they contacted me from homeadvisor, and that we aren't over here baking together and figuring out how to add an unnecessary $7000 expense to the mandatory ones that are mounting over here medically. Given the way everything went down with this, I feel like Heart Heating & Air should at the very LEAST refund us the $89 they took in exchange for coming in to tell us our A/C system is old. I won't go chasing them over it, but I would sure NEVER call them again or give them another dime. I will be telling this story on every review site I can, and making sure anybody who utters a word about anything HVAC related within earshot of me, hears this story and knows they need to call Extra Air Conditioning and Heating in Port Orange no matter what their problem is, even over here in Deltona. I'll tell them to ask for Ken too, but I would imagine everyone there is awesome, because the boss is awesome and that's how things work at a great company. Thank you so much Ken, boss whose name I didn't get, and Extra Air Conditioning for saving us and making a really bad week so much better than it might've been! When it comes time for us to replace this system, we won't be calling ANYBODY but you. I highly recommend that anyone reading this do the same.