Customer ReviewsforAll Star Heating & Cooling, Inc.

Not competent. I scheduled a maintenance for my amAC in July and my AC drains were clogged in August. I didn't see the tech with a wet vac to drain my line. Charged me for coming on a Sat and to fix the drain. I told them no I'm not paying for service and wouldn't waive the fee for coming. It should not have clogged so quick.

Thanks for the feedback. We are sorry you were unhappy with the dispatch fees for weekend service. We do our best to go above and beyond for our customers and apologize that we fell short. We hope you have a wonderful day and thank you.

All Star sold us a system way too big for our house. They sold us 4 ton system when it should have been a 3 ton system. Every company that we’ve had look at it says it’s too big even the inspector who signed off on the permit made that comment. They did a shoddy job and did not coat the plenum, resulting in condensation because the warm air is meeting the cold air. There is restricted air flow because the duct work was done incorrectly. Do not use this company. We have tried to deal with them directly for over a year but it’s useless. STAY AWAY!!!

Customer is very rude, we have the call recording from when I spoke with them. Customer told me to FU** myself multiple times and called me a piece of SH** multiple times as well. I explained that we left estimates for the needed repairs and that the unit we installed was not oversized. Its a 4 ton variable capacity compressor AMANA with lifetime unit replacement on the compressor and they do not make half sizes in that model. Designed to automatically adjust the speed of the compressor and condensing fan motor based on cooling demand full, 100% capacity for extreme temperatures, and reduced capacity for milder days. This inverter energy management technology efficiently controls the indoor comfort systems variable-speed motor in conjunction with the compressor and fan speed. Bottom line is that the system is not oversized and it can run at full capacity or lower capacity based on demand and load. We left estimates for needed repairs. Customer demanded that we come out same day and fix plenums. I told him to accept the estimates and remit payment. After payment was received we would schedule the repairs/additional work. This is when the customer blew up and started shouting profanities. We did not do any duct work for this customer. We reconnected to existing ductwork and plenums. The ductwork was installed by another contractor NOT US. We attempted to work with this customer but customer was unreasonable and refused to pay for additional work. 

Customer is very rude, we have the call recording from when I spoke with them. Customer told me to FU** myself multiple times and called me a piece of SH** multiple times as well. I explained that we left estimates for the needed repairs and that the unit we installed was not oversized. Its a 4 ton variable capacity compressor AMANA with lifetime unit replacement on the compressor and they do not make half sizes in that model. Designed to automatically adjust the speed of the compressor and condensing fan motor based on cooling demand full, 100% capacity for extreme temperatures, and reduced capacity for milder days. This inverter energy management technology efficiently controls the indoor comfort systems variable-speed motor in conjunction with the compressor and fan speed. Bottom line is that the system is not oversized and it can run at full capacity or lower capacity based on demand and load. We left estimates for needed repairs. Customer demanded that we come out same day and fix plenums. I told him to accept the estimates and remit payment. After payment was received we would schedule the repairs/additional work. This is when the customer blew up and started shouting profanities. We did not do any duct work for this customer. We reconnected to existing ductwork and plenums. The ductwork was installed by another contractor NOT US. We attempted to work with this customer but customer was unreasonable and refused to pay for additional work.