ComplaintsforBoyle's Aluminum & Screening, LLC
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Complaint Details
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Initial Complaint
04/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased an 18 x **************************************************** October of 2022 for approx $11,000. Roof has leaked since installation. Roof has a two year warranty. Company is no longer returning phone calls and making no attempt to honor warranty or standing by their Honored Values that they boast on their website. Company website also states Reputation is Everything.Business response
05/02/2023
We went out to address the issues yesterday. We found that the issue was not due to our work, but the work of the roofers. We had paid a roofer to flash the roof. We had contacted the roofer multiple times but had not received a response. We contacted the roofer again yesterday, he will be meeting ** out there today to make sure all issues are resolved. We did make the repairs even though it was not caused by **. We water tested the roof for a long period of time and found no other leaks.Customer response
05/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However as of this date, May 10, 2023, the roofer for the flashing has not been out to reinspect. I did get a call from **** with Boyles Aluminum who indicated that he would call once he can make the arrangements with the roofer. In addition, it is unknown if the leaking has been resolved since we have not had a good rain. I am pleased that **** with Boyles Aluminum did come out to make some additional repairs to the roof.
Sincerely,
*********************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.