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ComplaintsforKegenix Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order for a product that I have used from this company and just received 2 months supply, order #74340. The products received clearly say "EXP 11/2021" which is in 1 month. In the past, the products have always had a 6-month to 1-year expiration date. When I contacted them about this issue they said, "The product you have is being discontinued so we do not have a new batch of that product, once November is over, we will no longer be selling this item. You have until the end of November until this product is technically expired and even after November the product will not cause any harm and have the same efficacy so you should still be able to take it. 🙂" Now, since their product has a clear expiration date (not a "sell by" or "use by" date), I'm pretty sure the company cannot legally tell customers to use their product after the expiration date has passed. I also don't appreciate that I was not given the choice. I asked for a refund, but they expect me to pay shipping.Business response
10/06/2021
Business Response /* (1000, 5, 2021/10/05) */ It is company policy to have any products a customer wishes to return sent back to our office to receive a full refund of their order. We offer this to all customers within 30 days of purchase, and this offer was extended to this customer as well. Customer Service was abiding by company policy when they instructed this customer to return their product for a full refund or an exchange of equal value, to which this customer has declined to do. We have authorized Customer Service to submit this customer a return label and will refund any unopened product once Customer Service receives it from this customer. Consumer Response /* (2000, 8, 2021/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.