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ComplaintsforFlorida Cutz
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Original Installation - 7/18/2023 Committed to provide sod installation using 22 pallets of sod I paid for and had delivered to our home.Would like a refund for $2000 which includes replacing the sod and paying another contractor to install new sod.Almost all my sod died within two weeks due to incorrect installation. His company double layered the sod which makes it virtually impossible for the roots to reach the soil, they covered up almost all the sprinkler heads throughout our entire property so little to no water could get to the sod. The Owner, ************************* also incorrectly programmed our sprinkler zones for 10 minutes vs. 1 hour per HIS recommendation so when the sprinklers were on, they didn't get enough water from the few heads that were exposed. I have emails and and entire thread of texts, which he replied too, proving he was adamant about replacing all the dead sod. ******* also has every picture of the dead sod and the covered sprinklers, which he also replied too.I had to pay a sprinkler company to help me locate all the sprinkler heads and clean them all from being buried. I am not even including those costs in my refund request. More details are listed in my review on ****** on the Florida Cutz website.The weekend he was supposed to replace the sod (per his email dated 7/30/23), he never showed nor have I heard from him since the scheduled replacement date of 7/1/2023. I have tried contacting him via text, email and voicemail with no response whatsoever. I even had a lawn mowing contract with him which I had to cancel via email due to him not showing up. I did not include this in my refund request. Included is a copy of his email confirmation for replacing the sod, and some screen shots of our texts. I also left him one last voicemail on 9/11/23 begging him to contact us and make this right and no reply. The entire text string was too long to include every text but I included most of them. His texts are black/white, mine are green.Business response
09/21/2023
in response to *************************** complaint. Florida cutz installed sod for ************. we left clear instructions on how to care and maintain the sod we installed. *********** went on vacation for two weeks the day after we did this installation, upon her return she noticed her irrigation wasn't functioning properly. by this time the grass was already beginning to turn. I immediately went to ************* property to evaluate the damage, however the damage couldn't be reversed. in regards to irrigation, we asked *********** if she had the lay out for irrigation on hand or if she could obtain it. she advised me that she could not. ms.wolfs irrigation was 4' beneath soil level. my company wasn't hired to check , fix or replace any of the irrigation system. I understand ************* frustration but placing fault on my company is unexcepable. we are willing to offer our labor to restoring ************* front yard but she is responsible for supplying the sod and any other cost. as seen in pictures I provid, we prepared the yard appropriately before laying the sod.Customer response
09/26/2023
Complaint: 20632956
I am rejecting this response because ************** knows his story is an entire fabrication of the actual events, as proven by our texts, pictures, and his email stating he accepted full responsibility for the entire situation, and was fully prepared to replace the sod. I did not go on vacation for two weeks after moving in, which can be validated by neighbors. He knows he is the one who programmed our sprinkler system times/activation because he knew we were not familiar with how to program the system. He also did NOT leave any documented instructions as he states. I am now told by several landscaping and irrigation professionals he should have treated the sod immediately, which also was never performed. He did ask if we had a sprinkler system layout, but not until AFTER he already laid the sod and we had a problem. He also told me NOT to call a sprinkler company that any problems we had with the system, or buried heads he would be happy to come and repair himself. As far as ************** prepping our property, that is why we cannot understand how he/they were so inexperienced that they still covered up almost all of the sprinkler heads. Not to mention, they double layered the sod as indicated in the pictures. Again, as I stated in my original complaint, my husband and I had several heart to heart conversations with ************** indicating we were more than willing to allow him to replace the sod in sections since replacement was coming out of his own pocket. We in no way wanted to hurt ************** even though it was extremely inconvenient and frustrating for us. In fact, his wife **** even thanked me for not submitting any bad reviews to the BBB or on ****** Reviews, and said she appreciated the opportunity to correct this situation. However, after the total fabrication of the actual events, I do not want ************** on my property because we have lost trust in his ability to properly perform the job. I request he reimburse me for the dead sod, in the amount of $2000. If reimbursement is not received by October 1, 2023, I will proceed to take ************** to small claims court immediately, and any other legal avenues necessary.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.