ComplaintsforEvatech, Inc.
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a Trek 44 Slope Mower from this company in October of 2022 for $30,000.00.The mower immediately had problems and did not work correctly.In the spring of 2023 I contacted the company tech support and spent hours on the phone with their engineer trying to troubleshoot the problems with the mower to no avail.. This back and forth went on through the summer and fall of 2023 with no resolution.The owner promised me they would repair the machine and requested I send to the shop the "brain" of the machine for inspection of repair. I sent the brain of the machine to the company on May 10th 2024 and received email confirmation from the owner that it had been received.Since that time I have sent 5 emails asking for an update and status of the repair and have received no responses of any kind.Business response
08/01/2024
This problem has been resolved. We sent him a 4000-dollar controller at no cost to him and we have not hear from client since
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.