Reviews

Review Details

• Review fromBianca B

  Date: 11/04/2024

  1 star

  Bianca B

  Date: 11/04/2024

  NO STARS FROM US! I want to share my frustrating experience with Big Boys Moving & Storage (also known as Florida Main Movers) regarding our move on September 13th. Despite the short distance of less than 4 miles, we encountered significant issues that deviated from what was promised before we signed the contract. Initially, we spoke with Ruby, who provided us with different estimates for the total cost, which is why we chose to use their services. However, on the day of the move, Susan was unaware of the agreed amount and made the payment process unnecessarily difficult. We ultimately felt compelled to pay the amount they demanded, as they refused to unload our belongings until payment was made. They even charged us for travel time, despite it being before 9 a.m. when there was heavy traffic. While the movers started off well, the quality of service deteriorated after an unpleasant interaction with their manager over speakerphone. We faced numerous problems, including: -Plastic wrap left around nightstands, a chest, and a jewelry cabinet. -Incorrect installation of our bed frame, with loose and unscrewed wood boards that we had to fix ourselves. -Scratches on our daughter’s bedroom set, and a trundle bed that was improperly placed under her bed. We have photographs documenting these issues. Our last email to the company was on September 25th, and we have yet to receive any response. Michael B**** has not responded or sent the final invoice, which adds to our frustration. Their communication has been lacking, and it has only made matters worse. Given this entire experience, they do not deserve even a single star. Overall, this experience has been deeply disappointing, and I cannot recommend this company based on our experience. I hope others can learn from our situation.
  
  
  

  Florida Main Movers

  Date: 11/07/2024

  Im sorry that there is still some confusion regarding your move rate and the procedure for filing a damage claim. Please know that your sales representative, the office manager, the crew supervisor, your moving team, and I all made efforts to explain both the rate and the procedures to you, both verbally and in writing. You also signed documents at the time of scheduling and upon the movers' arrival, confirming your understanding of these details.  We strive to ensure that all of our customers have a clear understanding of our process. However, our insurance partner does not accept damage claims filed weeks after the move date. If you would like further clarification, Im more than happy to discuss the rate and procedures with you as many times as needed.  Best of luck in your new home, and please feel free to reach out if you have any additional questions.

• Review fromKatie D

  Date: 10/08/2024

  1 star

  Katie D

  Date: 10/08/2024

  ZERO stars. I showed them everything that was going. I was given a quote verbally. Then I didn't receive the contract until the morning of. Chad asked me several times if I was taking both of my couches. I told him I was during the quote. Then halfway through the move he said they can't fit everything so they can make two trips. This would have been beyond what I was quoted. The way they moved some of my couch pieces was questionable. When I asked Chad said oh this is nothing you should see some stuff we do. Fast forward they unload my belongs & I notice that my upright piano is on its side. I said something, Chad's response was you signed a contract. I came out to pay & he said he already charged my card plus 4% fee for using a card. He never asked or confirmed how I was paying. They knew I was paying cash. He made a call & said it would be cancelled. I paid them cash to be done & move on. The following day I called & spoke with Ruby to explain my disappointment for not moving all of my belongings & that my bank was overdrawn because they charged my card. She said she'd call me back. Several hours later I texted her for an update. Their solution was to charge me over $300 to complete the move. Then Saturday I texted a screenshot of my bank account showing their pending charge & my negative account. Never heard back. I started a load of laundry Sunday only to discover they broke something on my washer. I texted & called with no response. I went to social media & made a post that they were tagged in. I saw I had a missed called from them, I called them back. When they answered they went straight to cussing me out, calling me names, & threatened me. I informed them that the call was being recorded & they didn't care. I immediately called the local Sheriff's office & made an incident report. I woke up today, Tuesday, & their charge went through. They didn't cancel anything. I've made Ruby aware my card has been charged. I have reported fraud to my bank.

  Florida Main Movers

  Date: 10/23/2024

  I’m sorry to hear that you were not satisfied with your moving experience. I haven’t seen any communication regarding damage or payment issues. After reviewing the GPS records, it appears our crew adhered to the agreed schedule outlined in your contract.  I apologize if any employee was unprofessional during your interactions. I’d be happy to discuss your concerns further and see how we can make this right.  Michael Biggs, Customer Support Manager
  

• Review fromNicole I

  Date: 08/26/2024

  1 star

  Nicole I

  Date: 08/26/2024

  I would give it one star if I could. See my ****** review for picture of the damage. ******** customer service.

  Florida Main Movers

  Date: 08/28/2024

  Dear ******:  I am posting the same response to all of your other reviews on all of the other sites: I wanted to personally address the concerns youve raised regarding the damage to your desks. First and foremost, I want to extend our sincere apologies for any inconvenience this situation has caused. We understand how crucial these desks are for your childrens studies, especially with their high school assignments and college preparations. We realize you were hoping for a same-day repair, and while we strive to meet our clients' expectations, such a turnaround is not always feasible. As you selected the basic insurance coverage, which values items at sixty cents per pound, we opted to repair the desks rather than declare them a total loss. This decision was made in the interest of providing the best possible service under the circumstances.

  We also noted that you posted pictures of the desks in their damaged state rather than after the repairs. We believe that showing the repaired condition of the desks would offer a more accurate representation of the outcome.

  Regarding the rainwater that affected some of your items, we deeply regret this issue. Unfortunately, weather conditions are beyond our control, but we did take precautions by shrink-wrapping and padding the items to minimize any damage. We are genuinely disappointed that your experience with our company did not meet your expectations. Your feedback is invaluable, and we are here to assist with any further concerns or questions you may have. Thank you for your understanding, and please do not hesitate to reach out if you need additional support.

   

• Review fromKelly J

  Date: 07/09/2024

  5 stars

  Kelly J

  Date: 07/09/2024

  They did a great job for us. We had a complex office move that need to be completed within a time frame and they did an amazing job with keeping it within the timeframe so our store could be open promptly after our move was completed. Highly recommend Florida Main movers.

  Florida Main Movers

  Date: 07/12/2024

  Kelly, it was our pleasure providing your moving service.  It always makes our job easier working with great customers like you!  Thank you for taking the time to post this glowing review.  
  

• Review fromJoann M

  Date: 07/01/2024

  5 stars

  Joann M

  Date: 07/01/2024

  Great company to work with! Ruby was great with the details on pricing and in the end we had no damage whatsoever, they were on time and also took their time but they were most definitely efficient! Thank you for a worry free experience!

  Florida Main Movers

  Date: 07/08/2024

  Our entire team is pleased to learn that you are happy with your moving service.  Thank you for taking the time to post this review.  We wish you the best in your new home!

• Review fromChristopher D

  Date: 05/21/2024

  5 stars

  Christopher D

  Date: 05/21/2024

  I recently hired Florida Main Movers and was pretty impressed. The team was punctual, professional, and handled my things with great care. They're efficiency made the move stress-free. Communication was excellent, and fair pricing. I highly recommend Florida main movers for a reliable and pleasant moving experience. Five stars. They are the only company I would recommend to my family. Thanks guys!

  Florida Main Movers

  Date: 06/27/2024

  Thank you for this amazing review! We look forward to providing an excellent moving experience for you or any of your referrals in the future.  Best wishes in your new home.

• Review fromAaron H

  Date: 05/21/2024

  5 stars

  Aaron H

  Date: 05/21/2024

  I have lived in ********* for 30 years, and without a doubt, Florida Main Movers is the best moving company I have ever encountered. They have been an invaluable asset to our local community, offering a wide range of services including commercial moves, heavy equipment moves, piano moves, hot tub moves, pool table moves, storage, and freight.Their professionalism and efficiency are unmatched. Each move is handled with the utmost care and precision, ensuring that all items, no matter how large or delicate, arrive safely at their destination. The team at Florida Main Movers is not only skilled but also incredibly courteous and attentive to the needs of their clients.What sets them apart is their dedication to customer satisfaction. Every interaction is characterized by clear communication, punctuality, and a genuine commitment to making the moving process as smooth and stress-free as possible. They consistently go above and beyond to meet and exceed expectations.In my three decades of living in *********, I have never come across a moving company as reliable and trustworthy as Florida Main Movers. Their exceptional service and unwavering commitment to excellence make them the best choice for anyone in need of moving services in the area. I wholeheartedly recommend Florida Main Movers to anyone seeking top-notch moving assistance.Thank you, Florida Main Movers, for your outstanding service and for making moves in ********* a breeze!

  Florida Main Movers

  Date: 06/27/2024

  We appreciate you taking the time to share your moving experience.  The entire team thanks you for this fantastic review!

• Review fromBecca S

  Date: 05/21/2024

  5 stars

  Becca S

  Date: 05/21/2024

  They recently helped us with a commercial move, and it was absolutely stress-free from the moment I contacted them and the entire process. They answered all of our questions, kept us updated, took care of ******** and alsso an Unpacking, along with staging all of our new furniture into our store. They were the best even helped .They recently helped us with a commercial move, and it was absolutely stress-free from the moment I contacted them and the entire process. They answered all of our questions, kept us updated, took care of packing, and also unpacking, along with staging all of our new furniture into our store. They were the best even helped us after hours so we didnt have any downtime with our store.

  Florida Main Movers

  Date: 06/27/2024

  Thank you for your kind words!  It was our pleasure providing your moving service.  We wish you the best with your beautiful store.

• Review fromElizabeth L

  Date: 04/18/2024

  1 star

  Elizabeth L

  Date: 04/18/2024

  Beware of Deceptive Practices: A Disappointing Experience with a Local Moving Company.My recent encounter with this local moving company to relocate a delivered grill from my driveway to the lanai, left me deeply dissatisfied and disillusioned. What began as a straightforward arrangement quickly devolved into a frustrating ordeal characterized by a misleading quote and unexpected charges. **** emailed a quote to e-sign. It was very small print and blurry. What stood out was the bold red print amounts that stated This rate is $129. per hour with just a 2-hour minimum. The total cost for a 2 hour move at this rate is only $258". NO hidden fees. I did not catch the small print afterwards that said + travel to and from. I gave a $100 deposit via my credit card. The quote provided failed to accurately reflect the final price I was confronted with upon the movers' arrival. The mover gave me papers and said I had to sign them before he started. The mover told me he could lose his job if I did not sign the paper. The paper stated 3 hours billed with a cost of $387 + a bolded & highlighted 10% mandatory service fee tip and a 4% fee for using a credit card. The 2nd full page was marred with multiple bolded statements i.e. NO refunds, I agree any/all amounts, will not dispute any fees etc. When I questioned the charges, the mover called the company. **** immediately called me forcefully repeatedly informed me that she had given me a detailed quote. She stated her supervisor had already put the charge through on our credit card. To my dismay, I was blindsided by additional fees and surcharges that had not been disclosed beforehand, leaving me feeling deceived and taken advantage of. Considering my disappointing experience, I feel compelled to caution others against using this moving company. The lack of integrity demonstrated in their dealings is cause for concern, and prospective customers would be wise to exercise caution before engaging their services.

  Florida Main Movers

  Date: 05/21/2024

  I completely understand your frustration, and I want to assure you that we are committed to transparency and fairness in our pricing. Our company values integrity and always strives to provide honest quotes and uphold strong moral principles. We take great pride in our service and stand by our word. We do confirm the hourly rate verbally, and we include traveling to and from locations in the billing process. It's disheartening to hear that you feel this way, especially since we aim to provide excellent service, reliability, and expertise. Your feedback is important to us, and we will do our best to address your concerns.

• Review fromDe C

  Date: 08/10/2023

  1 star
  Put simply..Do NOT hire! Missing lamps, damaged high end furniture.never called back about repairs. Worst movers I have ever used! Movers did push *** challenges in my home the day of move. Most unprofessional people to work with! Nightmare!