Business ProfileforSubaru of Port Richey

4/19/24 I was online and inquired about a ****** rogue & was emailed to come in. So after work I went in to the dealership on 4/19. I looked over the rogue with salesman Shaba (not sure on the spelling) and went inside. I was at the time driving a 2020 ******* Santa Fe; paying $496 a month plus insurance was $198 a month. I advised *************** that I really want that Rogue it was ideal for me as I wanted to lower my payments extremely. As I had my 74 year old mother waiting in the vehicle they said they would see what they can do. So I waited and waited and waited.A few hours went by; **** came back to me saying all places were closing & he would get back to me in the am so I left.4/20/24 **** messages which I will include. So I go to the dealership & spend hours day 2 after a whole bunch of going back & forth on what my payments would be I left. Putting money down & being at the same payment didnt help me at all. While I was there **** made a call to someone who he said told him I did have warranties. Not sure who that was bc days later after signing come to find out Im getting no money back I have NO warranties. 4/21/24 Now Ive been convinced Im getting money back on warranty & possibly something else as per **** decide to go in day 3. After all the back & forth with everything, I signed the paperwork. I figured **** worked something out bc at the time of signing I was not asked for a down payment so I left with the vehicle.4/22 I was supposed to go back to see **** for him to help me cancel with ******* & get my money back. He texted me which again I will include that he was working on it and because my mother was having a procedure I didnt have to go. He was taking care of everything. Didnt hear back from *********** the meantime I was calling ******* asking for the contract I signed so I could cancel the ***************** transferred me to different voicemails and I didnt hear back from anyone so I asked the operator if she could look to see if there are any warranties I can cancel and get my money back. She said there are no warranties & no money due back to me. When I signed contacts with ******* they gave all paperwork on a flashdrive which I could not find anywhere. Plus my mom was going into surgery my head was all over the place.4/30/24 I get a call from **** at Subaru finance asking for the down payment. I thought after all the going back & forth **** worked something out that I didnt have to put money down bc I wasnt asked at the time of signing. Plus he knew I didnt have it.Now I call ******* and ask if they can email me the contract and they did on 5/2.Now once I told him that I did have the contract and there is no money owed to me he changed his tune real quick. I received calls from **** in finance first I explained everything to ******** did not seem to care at all of what was told to ******* second conversation with **** I asked for a supervisor to call me. Till this day I have not received a call back from upper management so I decided to contact Corporate. All of this Im including plus the following on 5/18. Im hoping you can help me after the lies and merry go round I have gone through I dont have money to put down & will not *** out my credit cards to do so. I asked if I can have my ******* back since the only reason I signed was bc of what I was told. Im not happy and do not know what to do. I will return this vehicle no problem IF I can have my ******* Santa Fe back. This new car is $3 less a month at $493 but my insurance is $20 more at almost $225. Also Ive broken my nail 2 times opening the hatch up bc it dies open through remote. My mother and I both share the ********* cant open or close the car on her own and she has a ****** to use. Its very hard. With the ******* it had the power liftgate. I really feel ******* and I dont like this feeling. 5/19 I get a text from the Sales Manager will I will include the screen shots from who seemed to not care either and said that corporate forwarded him the emails I sent to them. So no one seems to care that I now have anxiety that I was swindled into getting a vehicle that is the same payment that I was paying with my ******* plus about $25 more a month for car insurance. All this aggregation and terrible customer Service I just want my ******* back. I shouldnt have to *** out my credit cards to put a down payment when I was lied to and told that I would be getting money back. They are telling me one has nothing to do with the other but they do bc I only signed bc I was told I was going to get the money back. Then when they didnt ask at the time of signing bc everything went so fast I thought **** worked something out since I was there for hours and hours for 3 days. Please help me either get my vehicle back Santa Fe or have them work something out where I dont have to put this money down. I mean I would really prefer my car back since I was paying less with it. Now I pay more and Im supposed to *** my cards out to put $2k down. Just makes no sense to me. Please I have so much anxiety because of the poor customer service, no one caring that I was swindled and I am a customer. I cant believe that noone cares. *For some reason I am unable to include my texting with the sales manager today. So I am coping here; from ************ Good afternoon, sales manager here at Subaru Port Richey. We have been trying to call by phone since **** sent you the link for down payment expired, we can send you another link for down payment so we can get you ******* payoff cleared up. Me: Good afternoon! My last conversation with **** which was weeks ago, I asked him to have management call me regarding the down payment and all the transpired and no one has called me. So I emailed corporate and am waiting to hear back from them. Now due to all this I am past due on my *******. From ************:Yes **** said you were gonna send *******, and needed a little time for the other 500, we can send you another link so we can get your ******* paid off. Me: That is incorrect.It's obvious that no one cares that I was lied to by **** who told me that I was getting money back from *******. Come to find out I am not owed any money.That is the only reason why I signed the contract. I asked to be contacted by management weeks ago and Management has not called me so l emailed corporate and are waiting to hear back from them. Him: **** was willing to help with cancellations if you had any coming back, but when **** went over contract he stated 2000 thousand down when he read the contract, l was forwarded email from corporate, we have been trying to call this week with no answer, if you need some time to come up with down payment we can split payments up for you. Me: That is a lie about **** and everything with **** went so fast I have no idea what was said. When did corporate forward the email to you? Him: I just got it today. Me: So you saw all the text messages from ****? Those are just pieces of him saying I will get money back. Him: Yeah I understand but if ******* owed you any money back, that was separate from the money down required for your new loan, that would just be money back they would have owed you on any extended warranty's if purchased any. Me: It's really not separate bc he convinced me I was owed money back on the warranties so if I ***ed out my credit cards I would get the money right back and be able to pay my credit cards back which would've been fine if that happened. Now I get no money back and my cards would be ***ed out which leaves me with nothing...Do you understand my frustration? was liked to and I made my decision to trade in the vehicle because of what **** told me. Look I was paying $496 for my Santa Fe and $198 for insurance I came in to the dealership to trade in my vehicle to have a much less payment and he bamboozled me. The cross trek I am now paying more for $493 a month plus $225 for insurance. This is crazy everything he told me was a straight up lie...I signed based off of what he told me And now you're saying $2000 down this is by far the craziest situation ever. I just want my Santa Fe back this is the most horrible customer service I have ever had and youre a manager.And you're saying corporate doesn't care about this. I'm contacting the BBB something needs to be done about all of this and I have text messages as well. I'm not messaging anymore I'm getting anxiety. The end. Please contact me as now ******* has me past due. ************ *****************