Business ProfileforFive Star Marine, Inc.

The issue with this company is that they present a false advertisement and charges for service not rendered along with up-selling and/or profiting. Five Star is a boat trim pump rebuild business. They request that you send the product needing rebuilding to their facility. They advertise their rebuild service with a set price of $650 in their on-line site (cart). You then receive a call telling you that you need all these parts and upped the price to $1150. An online chat (The Hull Truth) showed numerous complaints on this issue. The picture advertised on their store site present a refinished product. My boat mechanic received the shipment of the rebuild pump along with the invoice and immediately called me to inform me of his dismay and said this was poorest rebuild he has ever seen. The mechanic also pointed out in the invoice showing refinished cylinder. I talked to the owner, *****, about my concern. He said I should not own a boat if I cannot afford the cost. I told him that he was falsely advertising. I also asked why the product was not finished and all he said was that cost more (not according to invoice). The cost of shipping more than doubled, I paid $21 to ship the product. I was told that it cost $50. The secretary said it was because it cost more for others so I make up the difference. Sounds like extortion. ***** questioned how I shipped it. I told him, I followed his instruction of shipment within site order page. All ***** could do is whined about much it cost him to shred the paper and stuff it in the box? It seems that owner rather insult you and tell you to live with it? This company should be investigated.