Business ProfileforNomad Pools LLC

I contracted with Pettit Pools in late 2020 to install a fiberglass pool. Install was completed in the Fall of 2021. We immediately had issues with staining in the pool. Upon their pool school technicians coming for the final sign off, they had advised it was yellow algae and they put a bunch of chemicals in the pool. As winter approached the staining became more dominant. We contacted the company in February 2022 about the staining and the ladder had become very discolored because of the staining. They had us send an email and they replaced the ladder under warranty. In May of 2022 I sent another email detailing the staining and other issues. They did not respond so I wrote again in July 2022. They responded and sent instructions for us to treat the pool, insinuating we were not cleaning properly and said that the plant manager will be in touch to schedule coming out for the gelcoat repairs. We were never contacted. We tried to reach out to independent professional pool cleaners to see what can be done, and we have been advised our chemical balance is correct and we are doing everything right and they all say it appears the gel coating is deteriorating. We contacted Pettit/Nomad today by phone and they emailed us immediately after a very unprofessional phone call to advise us this is our problem and now we are past our warranty. I just wanted the staining issue to be fixed. We tried what they told us and it does not work. I have all emails and pictures below. Much communication was via phone. I am so frustrated and don't know where else to turn. Thank you for looking at this complaint.