Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I appreciate the efforts of the Port Richey location in servicing my car, but the frequent breakdowns & repairs are causing significant disruptions to my work. In addition to the inconvenience of being without my car, I am for the 2nd month in a row going to miss an important required monthly training for all team members at my job. If this continues, it could jeopardize my ability to maintain my job, which in turn affects my ability to afford the car payments/ repairs. I am seeking a preventive measure in attempts to break this cycle, or another solution.I briefly spoke to the **************** Manager at the ************* location Candy, but have been awaiting a follow up return call from her for two weeks. I am hoping that scheduling an in-depth, thorough diagnostic assessment to check for any repairs that might be needed in the near future & can be addressed via preventive measures instead of constantly having my car towed back every two weeks or a similar solution may be an option.On the last occasion when picking my vehicle up after being serviced on March 25th, the check engine light came on again less than 3 hours after having it back in my possession. I then emailed the service secretary *****, & reached out to the **************** manager at the ************* location. The **************** manager ***** shortly after informed me that the mechanic she spoke with stated I was supposed to be bringing my car back to have an additional repair done anyway, I told her I was not told this by the service receptionist. (For whatever reason mechanics at that location do not speak directly to customers. All communication is via the service receptionist.) She then told me she would follow back up w/me. I understand a car more than 10 yrs old requires a bit more maintenance than a newer one, but 6 times to be serviced in 2 months is a bit excessive. As of 4/8 it was towed again after failing to start. I have not received any updates on the status of it since.

  Customer Answer

  Date: 04/16/2024

  The morning of Friday the  12th  I  again spoke with **************** manager Candy who  stated that the  car  now has all four engine coils repaired.  She said the mechanics assured her that it had also undergone intense diagnostic review. She had spoken to me prior saying that the issue that will still cause the '  check engine '  light to be on is that it also needs a  new fuel injector pump which will cost  approx $700. She says   the car will still be drivable until then and that the fuel injector pump is something that can be repaired  a few weeks or so down the line if I'm not able to get it done right away. Candy also  states that the mechanics had no issues starting it up and  that it started up fine each time they tried.  I sent her a  video i took  the  most recent night it was towed  there  where it would not start . She says she then shared the video with the mechanics. And reiterates that after sharing it with the mechanics that they insists that the car has not had any issues starting. As far as the requested  in depth  preventive diagnostic results , she said the only thing they found was the previous issue they had detected, the fuel injector pump. When I asked if they had not seen any thing else at all whatsoever  that could use a tune up or touch-up such as brakes etc she confirmed that after thorough diagnostic inspection the only issue they still saw was the fuel injector pump. ( Which was surprising to me as I noticed the brakes were not performing as efficiently lately as they had been previously in the past). I told her after hearing that the cost of the fuel injector pump repair will be $700 that I am strongly considering doing a voluntary repo as I have seen others do via the BBB customer complaint website. She asked if I want to begin the process of that now and I told her that I would have a decision for her sometime between after getting the car back that day and before getting the few injector pump repair , as I had already been without my car the majority of the week and needed it  desperately to try to catch up on missed work hours over the weekend.
  
  She said to call her back in approximately 1 month to touch base on the matter again. Stated she will also  'help me out ' with the price of the fuel injector repair. 
  
   After paying 112 $ to get my car back I noticed that though it no longer did the ******ic  ' jerking and sputtering '  at times when trying to accelerate from red lights or stop signs, it now has a perpetual ratteling, shaking and trembling  thing going on...it feels what can only be described as tremors , As if the car was just diagnosed  with ***********.  Its a continuous,constant shaking , not sporadically or ******ically. The previous, jerking, sputtering and hesitant acceleration issues  the car was experiencing before it's most recent repair  was only sporadic.  The new rattling and knocking issue is constant . It doesn't matter if I'm sitting at a red light or stop sign, or if it is in the drive. The shaking got so bad at one point during an outing Sunday ( 2 days after most recently getting the car back) one of the children  I had in the vehicle asked me why my car quote  " sounded and felt like it was going to blow up any minute". On top of that, its also  now randomly  making high pitched squeaking and  squealing sounds I've never heard it make before. So loudly  that I can  hear them with the windows up, AC and music on.
  
  * Desired resolution request update : 
  
   That a  'voluntary repo with no adverse action  to my credit history ' be added .
  As I have excellent payment history with the  Company as reflected by monthly credit updates I receive from my Credit Karma Experian subscriptions (which I can also  provide documentation of if necessary.) Timely payments were a necessity as Byrider offers absolutely no grace ****** payment extensions whatsoever.

  Business Response

  Date: 04/17/2024

  In the case of *******************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. **************** is upset by the mechanical difficulties she had with the vehicle.
  
  **************** purchased a 2012 ***** 3 on January 6, 2023  from the franchise-owned Byrider location on US-19 in Port Richey, ********  The vehicle was covered by a 36-month, ****** mile warranty, whichever occurs first.  **************** has put ****** miles on the vehicle since purchase.
  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  
  Service records indicate Ms. ******* vehicle was in service a total of 9 times since purchase.  Ms. ******* vehicle warranty covered $2,130.49 (drive belts, valve cover gaskets, oxygen sensor, cv axles, transmission mounts).  Byrider covered $734.22 (misc electrical, drive train and diagnostic labor).  Ms. ******* total out of pocket expense was $597.50 (power window switch, oil change, 4 coil packs, intake hose, and 2 warranty deductibles)  All eligible claims were processed through the limited warranty.
  
  Byrider **************** Manager spoke to **************** regarding all the service issues and agreed to have a comprehensive vehicle inspection completed to identify all the mechanical issues that are currently in need of repair.  The inspection showed at this time the only mechanical issue identified was the fuel injectors needed to be replaced.  This would not be covered under the warranty; however, we are willing to work with **************** on the cost of the repair. Total estimated cost would be $700
  
  The franchise-owned Byrider apologizes for any inconvenience the mechanical issues may have caused ****************, but they cannot adhere to her request to be released from her contractual obligations.  They remain committed to honoring the terms of the service contract if any future mechanical issues should arise.

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21555769
  
  I am rejecting this response because:

  
  Complaint: 21555769
  
  I am rejecting this response because:
  While I appreciate Byrider acknowledging that they have tried to work with me with the repair costs in the past,  I myself did acknowledge in my initial complaint that I understood having a vehicle over 10 years old requires much more regular maintenance than a newer one. I have receipts that I have kept since every repair including the six that I have  had just since the 26th of January this year. While it is understandable that occasional repairs are necessary for older vehicles, and a vehicle older than 10 years will likely require more maintenance than a vehicle younger than 10 years, a vehicle needing to be serviced every two weeks for 3 consecutive months is not common. Six times in a less than 3 month period ( now that we are in ****** is extremely excessive. 
  Taking into consideration the fact that the vehicles  frequent mechanical  issues were beginning to negatively impact my work scheduling ( such as the two consecutive missed monthly staff meetings for March and April, and having to go without my car for days , and in some instances weeks at a time,  with multiple days of no communication or update from Byrider etc). Continuing that cycle would only  snowball and continue to have adverse effects that would potentially impact not only my ability to maintain the cost of repairs, but the car payment itself.
  
   My issue is not only with it needing repairs. The estimate that my car was serviced nine times since purchasing it is incorrect and I have the receipts and documentation to reflect that it has been serviced just six times since  late January / early February of this year alone. My car had numerous transmission issues that needed to be repaired last year and had to be serviced three times for those alone and those were not the only repairs it had last year so I am not sure where they get this nine times being serviced number from. This is not even taking into account other concerns and issues that *** have not been immediately repaired  or paid for which after which I would have been provided a receipt/documentation.
  
  I am not sure If Byrider Port ****** only keeps copies of receipts of payment made for services rendered or if they also track and document complaints and issues ( both diagnosed and undiagnosed). Not only are the numerous costly repairs an issue, but so is the level of customer service. While I appreciate **************** manager ***** trying to reach out to rectify the situation after being notified of the BBB complaint( I received a phone call from her minutes after being emailed from the BBB that they had provided Byrider with a copy of my complaint), it  took that BBB complaint just to get her to get back in touch with me to update me on the status of my vehicle on the first place . This phone call was to be a 'follow-up'  conversation on the one  we had had two and a half weeks prior with information as to why I was not told at that time additional engine coils would need to be repaired and I had only been told that engine coil 3 needed repair which had been repaired when I picked it up. 
  
  Occasional forgetfulness  is forgivable and understandable as I'm sure  Candy oversees multiple Byriders in her region. What is not understandable is the lack of communication and level of service I as a customer  have received since  obtaining this car.  I have never in my life dealt with a mechanic / garage Who does not speak directly to a customer and only conveys messages via a third party so to speak. When discussing with ***** she too agreed that this is unusual in her opinion and  did not think that this was the case with many other Byrider locations she herself  as regional service manager is familiar with. As again she sounded  somewhat surprised when I explained that mechanic ****** had not told me directly about additional repairs needed to my vehicle. Or that I have never once spoken to him  or any other mechanic there at all. 
  
  The process of information being relayed by a middleman *** work during some circumstances, however reflecting on not only my personal experience , but the experience of other customers with BBB  complaints that I have read here, It seems that miscommunication is a major issue here at the Byrider branch. Anytime there is an additional messenger during the communication process, it only increases the chance that important information will be lost in translation or forgotten about all together. Some information I believe is fine to be relayed by the service secretary however complex information or detailed specific information involving follow-up repairs should be communicated to the  customer by the mechanic providing the repair if at all possible. Even a secondary mechanic who works on a vehicle with the primary mechanic can accidentally relay  improper info forget to include a particular aspect of it. The fact that in the case of Byrider, the  person  tasked with explaining  complex mechanical concepts as well as details about diagnostics and recommended repairs Do customers, many of whom likely aren't unfamiliar with mechanics, being a customer service associate  ***be contributing to the miscommunication issue. A customer service associate who also appears to have   to deal with numerous customers and vehicles daily. This increases the likelihood that there will be miscommunication resulting in further inconvenience for the customer.
  
  An example of just that is a conversation that took place when speaking to Candy after my check engine light came back on 3 hours after receiving my vehicle after it's initial, first engine coil repair.  ( I received it back on the 22nd, of Mar, Not the 25th as previously stated. Dating I received the vehicle back on the 25th  was an error,. It was the 25th that I spoke to ***** after getting my car back on the 22nd. I could not reach anyone that Saturday or Sunday due to the service centers  being closed over the weekends. 
  I received my car back on the 22nd just before closing time and I was not able to notify them when the check engine light came on within hours of receiving the vehicle back nor was I able to speak to Candy until the following Monday the 25th. Thankfully I have video documentation of most of these instances. When I spoke with her and told her that I was not given any follow up information from the Byrider Port Richey service secretary ***** and the last I had spoken with ***** was discussing a follow  up call to schedule  an in-depth diagnostic due to the frustration I was experiencing  due to having to bring my car back every two weeks for  approx 10 weeks/ two and a half months at that time. This conversation with ***** took place upon retrieving my car but before the check engine light again came on just a  few sl hours later. It was at this instance I presume ****** was under the impression that I was told that I would need to bring the vehicle back  to receive additional engine coil repairs - I was not. 
  I'm not sure what ****** said to Candy In order for her to be under the impression that I had already been made aware of this. ***** did not tell me and he certainly did not tell me. As he has never spoken to me directly once about my vehicle. The  the last I discussed with ***** was that I would be calling back to schedule an in depth diagnostic after reviewing my work schedule calendar. That was the Friday the 22nd  I got my vehicle back. When I spoke with Candy following Monday  the 25th this is when she said she spoke with one of the mechanics there,  and she said that she told me that ****** said I should have been alerted that I needed to come back and bring the car in to still  have  additional engine coils repaired. At that time I had only had engine coil three repaired I believe. ***** seemed somewhat surprised when Informed her that  I had never spoken to ******, not just in regards to that  particular repair, but ever. She stated that she was under the impression that ****** had  spoken to me  directly  and informed me that I would still need to bring the vehicle back for follow-up engine coil repair. I'm not sure if he told her he told me directly or he asked ***** to tell me but either way I wasn't told. 
  
    I then let Candy know that I have never spoken directly to any  mechanic  there at that location, and that any information I have received about my vehicle has been relayed via  the service secretary *****,  ( with the exception of the time she was out sick  and someone filling in for her called me. Instead of this person notifying me the results of a diagnostic and alerting me what repairs or recommended what parts need to be ordered and an estimated cost for repair the way ***** usually does, this person took it upon herself to have them make the repair without notifying me the results of the diagnostic or asking me if I wanted to have it done that day or schedule a time to come back and have it done as it was not an issue preventing the car from being drivable). 
  
  *****, I'm sure usually quite  efficient at her job is only human and everybody makes mistakes.  I am not faulting ***** for forgetting to properly relay the message to me from ******. Another mechanic ***********; *** have instructed to inform **********; *** have  forgotten to notify ***** for all  I  know.  And therein lies the problem. This is too much unnecessary confusion that can be eliminated in the first place.
  Additional engine coil repair diagnostics  were not on the paperwork/ receipt I received following engine coil three's repair.
  ***** is very efficient and courteous when it comes to assisting with ********** and or rescheduling appointments. And even though I'm sure she *** have extensive mechanical knowledge, she is not the one working  directly on the vehicle. I have never in my life dealt with a service location/ garage that operates like this. While I don't expect them to necessarily invite me into the garage to physically show me what the issue is and explain possible solutions for repair, ( the way I've had some mechanics do )  just hearing the details of issues  the car is having directly from the customer , and being able to hear directly first hand the customer's concerns can better aid the  mechanic in  their diagnostics of what  needs to be looked into, repaired or replaced. In turn its also very helpful for a customer to be able to hear first hand specifics of a particular repair directly from the person working on their car. This alone would have more than likely eliminated what happened the evening of Friday March 22nd.
  
  I believe the practice of having just the service secretary be the mouthpiece to  communicate about the car adds an additional unnecessary  layer in the communication process that can potentially increase the likelihood of information getting either misconstrued or perhaps omitted altogether. I'm not sure Why this rule is in place at  this Byrider location, but ***** did sound surprised when I notified her that I had not spoken to ****** directly. I believe that if mechanics At that location communicated directly with customers it would eliminate the majority of miscommunication issues. Not only did the paperwork / receipt I was given at the time that I received my vehicle back on the 22nd only say that  engine coil 3 had been repaired, there was no indication in writing on that paper that additional engine coils needed to be repaired at that time either, whereas in the past  whenever follow up work  was required or suggested It was was notated on the documentation I as a customer received as well. Therefore even  if I did not receive follow up information directly from *****, I still would be able to refer back to the paperwork I received for more clarity. 
  
  I was not notified of additional engine coil repairs that the mechanics stated still needed to be done when retrieving my vehicle the evening of the 22nd. And although according to ***** , ****** told her that I should have been notified of this, I was not. Had he told me  this directly himself, this likely would have rectified a lot of the miscommunication issue. And it certainly would have alleviated some of the shock and frustration experienced upon seeing my check engine light come on yet again only  hours after receiving the vehicle back after a repair. 
  This is just one of many examples of information getting lost in translation. I stated previously I feel Miss ***** is a very polite and efficient customer service provider. I especially appreciate the way shed call  and let me know what a diagnosed issue was as well as estimation of  the cost to repair the vehicle, including parts / labor etc before moving forward with the repair. This approach is much more customer service oriented than  just going on ahead and assuming what the customer does and does not want done at that time. Especially for a costly  prepare they *** not be able to afford at that time. Or the scheduling availability to be without their car for however It will take to be worked on. 
  
  This complaint about customer service is not to throw ***** under the bus in any way, however the system itself of her having to be the middleman/ mouthpiece I believe by nature is flawed. I feel she does try to do her best to accurately convey information she is given from the mechanics to customers, but again no one is perfect. And while I do appreciate her polite and respectful nature when speaking on the phone , there have been instances  when I have gone days at a time without  receiving any updates on my vehicle from her. Which then leaves me in the dark for how to  best attempt to deal with the inconvenience of being without it.
  Timely communication helps a customer deal with any inconveniences much better. You would know whether or not you could ***be just use Uber, rent a vehicle, or persue other options. The  First time the vehicle had  an issue she was very good about calling frequently to keep me updated on the status of it . Last year I was without my vehicle for over 2 weeks during the time it required multiple transmission issues to be repaired or replaced.  If better communication we're in place from the start, and  I had known from the get-go that  I was going to potentially be without my vehicle for two  whole entire weeks,  I would have known early on The best proactive solution to take. Whether that would have been obtaining a rental ( which likely would have been cheaper than the money I spent on ubering back and forth, assuming I would only have to do it for just a few days. ) or some additional option 
  
   If I had been kept in more frequently in th loop throughout that time instead of having to go days on in without hearing anything , I would have known not to expect to be getting the phone call that my car would be fixed and available for pickup at any time during the entire first week. I also would have known that it would have been financially  far more beneficial for me to rent a vehicle for the week instead of having to rely daily on Uber. Had I received  timely efficient updates throughout that entire 2-week duration, it would have decreased the amount of inconvenience I had to experience. Let alone the money that I spent on Uber that could have gone somewhere else, like say to car payments or repair costs. Dealing with this was very stressful to say the least, not to mention the negative impact it on my employment concerning work scheduling availability and  other aspects .
  I depended on communication from Byrider to  inform and alert my job/ supervisors  of what they would need to do in order  to prepare the most efficiently as possible for my possible absence. I feel I am a very polite and reasonable customer. In fact ,if you search  ****** customer reviews I have made online over the course of the past year the overwhelming majority of them are positive.  Of  the approximately 40 to 50 ****** reviews I have provided, only two to three of those have been  negative.  I have never once raised my voice and have been extremely patient when dealing with the Byrider staff. This especially was the case  during the two and a half weeks I waited for the transmission repairs for my car last year, and the two and a half weeks I waited for ***** to follow back up with me after our last conversation on the 25th of March.
  Though she stated she would follow back up with me with updates from the mechanic, I did not hear back from her until April 10th. Over two weeks later. For two weeks I was left in the dark  due to unanswered emails or responses to my  voicemails  left directly to the Byrider branch service department
  Wether Candy simply forgot to follow up with me or if not getting back to me was intentional, I will never know. It was at this point my frustration level doubled as I now began to feel that my patience and  kindness were being taken advantage of. 
  It makes me wonder if perhaps I should have taken a different approach. Because attempting to remain patient and polite through  out this entire ordeal has seemingly gotten me nowhere. I have remained more than patient understanding and respectful during a situation many other people would not have. Perusing the other  Byrider Port Richey BBB  complaints, I see that there are  certain customers  who have seemingly gotten  much farther by selecting to NOT  take the high road.
  A few customers   have  even admitted to voicing their concerns by expressing frustration verbally to Byrider staff , either on the phone, or  there  in person at the Port Richey Byrider location. Some customers Even went as far as to threaten additional negative reviews, not just via the BBB website, but ******, Yelp and other means  as well. I have never once threatened this nor did I  ever have any intention to. I have never raised my voice or gotten disrespectful as It is not only not in my character, it usually just results in  being a waste of energy, . Perhaps it would  not have been. This coupled with the delay in reply from the **************** manager for over 2 weeks have made dealing with this vehicle even more additionally stressful then  need be. To this day it is possible I would have never heard back from the regional service manager had I not decided to file a formal complaint with the BBB. UNACCEPTABLE.  I have never addressed  anyone associated with Byrider Port Richey in a negative, or  disrespectful manner (  in person, over the phone ,or online)  as I see many other customers have.  In fact, the ******  review I left for Byrider Port Richey was glowingly positive . However that interaction was with the sales and finance staff. If I were to leave a public review for Byrider Port Richey in regards to service it would be zero stars. 
  Not only have fellow Byrider customers shared Here as well as via ****** reviews, that they were given numerous ***** periods and extensions for late payments ( something that I was told could ever happen ) there are customers  who have admitted to  allowing  their anger and frustration get the best of them. There are other customers who claim to have had their 'voluntary possession ' requests honored by Byrider. I do not understand why it is acceptable for a customer who was either rude,  and or didn't pay on time, to receive that request granted while rejecting mine. It's just a further display of the level of disrespect  that they have a habit of showing.  There are other customers at not only this Byrider location but other Byrider locations as well who have  reported being late on payments , admitted to being offered ***** periods by Byrider or CNAC, and some who have  even admitted to being responsible for  the repossession of their own vehicle  who were still able to  receive the  compliance ofv Byrider to their request. Upon researching  reviews for Port Richey Byrider as well as other Byrider locations, I have read customer accounts of voluntarily turning over their vehicle to the company with no effect to their credit report / history.

  
   Yet myself with excellent payment history while conducting myself  with as patient and understanding  a demeanor as possible each and every single time I have had to speak with them ( which clearly has been many) am being told that they cannot honor the same request  they have honored for customers who themselves have admitted to being rude and or late. I noticed that the complaints  written with  a more professional, respectful tone seem to be Not taking as seriously as some of the other complaints.
   Continuing on the way things have been going for the past 3 months  I'm fearful that I *** suffer even worse implications to my employment/job then I already have due to missing so many days of work/and or mandatory required meetings and trainings. And while I respect  Byrider stating that they did provide an intense diagnostic assessment of the vehicle, I am shocked and surprised that not even so much an issue with brakes was found. ( As I previously started to notice the car experiencing issues with brakes taking longer to stop upon applying pressure to the pedal).  I have brought to their attention the fact that the interior light frequently comes on with the dash indicating that a door is open even when a door isn't and even after checking multiple times. This is an issue due to the automatic interior light being activated when a door is being detected as not completely closed or closed properly.  An interior light being activated when it should not be could potentially drain your car  battery causing it to die. It is an indication of a possible electrical issue. If not repaired constantly replacing the battery would be pointless not to mention costly. This is an issue I have just made peace with as every time I express the concern it is rebuffed as not being urgent or not needing repair.  It is also my personal belief that this *** have been the issue that caused my car to fail to start the evening of April 8th.
  
  
  The fact that the video footage I provided of my car not starting that Friday night  to Candy was not  even addressed In the Byrider response ( even  though ***** admits to not only receiving and viewing the video but sharing it with the Byrider mechanics ) is an example of how many   of my concerns  about the vehicle are either downplayed or flat out ignored. They just kept reiterating that they didn't have an issue starting it up while it was there. They  didn't seek to get any additional information about what happened the night the car did not start up for me. Which is one of the reasons I was moved to record the video in the first place. With Out that video footage based on their response you could reason that it *** not have been a valid issue or concern, or worse even made up entirely.   

  As we know a car could have a legit issue that doesn't present itself continuously and only at specific times so I am not saying that they are not being truthful about being able to start the car every time attempted, my issue is that they are not acknowledging that I was not able to start it. This leads me to further question how they will treat future issues I experience with my vehicle down the line.
   No apology was given for the inconvenience of not only having to have numerous back to back consecutive repairs, But the subsequent miscommunication  issues that ensued following them.  I do appreciate Candy saying she will consider  attempting  to 'work with me' with the  cost $700 cost of the fuel pump injector. Though it was never specified exactly how.  ( Allow the pair cost to be broken up into multiple payments? And if so how much and how often?, update the cost of the payment ? Etc. It was never made clear) 

  
  I reject their request to ask me to continue to allow myself to be put through this stress with them.  I am not sure how they came to the conclusion that this car has only been serviced nine times since I've had it, but as I stated previously there are currently six repair receipts in my glove box right now just from January 26th of this year to now. This is not including the numerous repairs It had last year including :replaced intake hose, oxygen sensor, valve cover gasket,. Transmission, transmission mount, transmission filter kit, ignition coil to name a few. These are just some of the repairs from last year alone. I  can also  provide Uber receipts  showing trips from my home to Byrider  multiple times this  year  alone ( And yes I am factoring in ubering home from there as well as back there when notified my car is ready to be picked up. thankfully towing up to 8 miles is covered under my insurance  roadside assistance.
  So 8 mi is included, that is however beneficial to me when I am nearby.  I cannot chance having to pay an additional $6 per mile if my car breaks down in one of the farther locations away that I *** be assigned to work such as Riverview which is approximately an hour and a half away, and roughly between  50 to 60 miles.  I have been patient with Byrider as evidenced by me waiting an entire 2 and a half weeks to hear back from the service manager before taking action towards filing any type of  formal complaint. It is unacceptable that it took over two weeks to hear back from the regional service manager, Who should set the customer service precedence for her subordinates. It's also unacceptable that it took a BBB complaint  being filed in order to hear back. 

  
  I cannot chance risking my job and my income by taking the ****** that by  some chance miracle I will not have to  return after another 2 weeks  after having the fuel injector pump fixed. If mechanics at that branch were more respectful of customers schedules and communicated more effectively estimated time frames for repairs as well as with updates on the vehicle as it is being serviced , preventive measures could be taken on behalf of the customer to ease the blow of the inconvenience of being without their vehicle.  Knowing that renting a car would be a beneficial option given the circumstances but instead of   being notified immediately once they realized The transmission issues had exceeded their initial diagnostic assessment, I was left in the dark for days and an even some instances weeks at a time. The instance with Candy Not following up with me  until April 10th, is a repeat of what I experienced prior involving my transmission. 
   I cannot further jeopardize my employment as without employment not only would I not be able to pay for the costly repairs or the vehicle itself, I would not be able to pay for anything at all. I request that Byrider again look over the service receipts and logged documentation of complaints and concerns I have expressed since getting the car including it having to be serviced less than 2 weeks after purchasing it. I also again request that Byrider  take into consideration that not only have they granted voluntary repo with no averse credit implications to previous customers who have admitted to being rude and or late on their payment, But also to please take into account the patience I have exhibited  dealing with  circumstances similar  to that of  other customers with BBB complaints here. I by contrast  have done so with a more patient  and respectful demeanor. 
  It is not so much the repairs that are costly or an inconvenience, it is  the miscommunication or lack of communication at all which contributes to factors impacting my reliability and dependability for my employer. As I previously stated I cannot chance jeopardizing my employment any longer.  Early on as a new Byrider customer, Ms ******* communication was not only polite but it was informative and efficient. It seemed she cared about trying to make repairs as least an inconvenience as possible. However though she is still somewhat polite during customer interactions ,I have to acknowledge that she does not keep me in the loop during  diagnostics and repairs as much as she initially did after first  getting the vehicle. The first few repairs I never would have gone a day let alone days at a time without hearing anything from her. This is not entirely her fault. However, if mechanics were able to speak directly with customers when they had additional questions or concerns instead of ***** having to continuously relay information back and forth, this would alleviate much of the stress and pressure off her as though she seems quite  knowledgeable when it comes to cars and repairs, the mechanic working on the vehicle is obviously the most ideal person to provide communication and insight on any  issues concerning the car. 
  This coupled with the delay in reply from the **************** manager for over 2 weeks have made dealing with this vehicle even more additionally stressful then  need be. To this day it is possible I would have never heard back from the regional service manager had I not decided to file a formal complaint with the BBB. UNACCEPTABLE.  I have never addressed  anyone associated with Byrider Port Richey in a negative, or  disrespectful manner (  in person, over the phone ,or online)  as I see many other customers have.  In fact, the ******  review I left for Byrider Port Richey was glowingly positive . However that interaction was with the sales and finance staff. If I were to leave a public review for Byrider Port Richey in regards to service it would be zero stars.
  Sincerely,
  
  ***************************
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/22/2024

  We stand behind our original response.  We are willing to work with **************** on the fuel injectors repair.  The specifics would need to be discussed with the **************** Manager.  They remain committed to honoring the terms of the service contract if any future mechanical issues should arise.

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with JD BYRIDER/CNAC. They have received the vehicle back voluntarily after having to turn in a ***** investing first car. They sold this and refused the payoff that was offered back in 2016, and have since left this on my credit report as if they were not paid. I demand respectfully that this be removed from my credit, simply because its also been 8 plus years since this event.

  Business Response

  Date: 03/18/2024

  Please note, this customer is not a customer of the ******* Area ********************** and should not be logged to the location. Please transfer the the complaint to the Port Richey , ** division with the following response- 

   ****************** purchased a 2007 **** Fusion on February 26, 2018  from our Byrider location on US-19 in Port Richey, *******.  Account records show the vehicle experienced problems shortly after purchase. The dealership agreed to take the vehicle back and remove the tradeline. The account was deleted on April 21, 2018. 
  ****************** agreed to purchase a 2010 ******* Sonata on April 21, 2016 from our Byrider location on US-19 in Port Richey, *******.  
  ****************** surrendered the 2010 ******* Sonata in November 2018. All required documentation regarding the repossession was sent to ******************.  The vehicle was sold at auction, and the proceeds were applied to the account, leaving a deficiency balance owed of $5,120.63. The account was charged off in December 2018.
  The tradelines have been investigated and are reporting the account accurately. 
  At CNAC, we strive to achieve the highest level of satisfaction with every customer.  While we sympathize with Mr. ******** predicament, CNAC is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting. We cannot adhere to his request to have this removed from his credit report.   
  

  Business Response

  Date: 03/21/2024

   

  ****************** purchased a 2007 **** Fusion on February 26, 2016 from our Byrider
  location on US-19 in Port Richey, *******. Account records show the vehicle
  experienced problems shortly after purchase. The dealership agreed to take the
  vehicle back and remove the tradeline. The account was deleted on April 21,
  2016. ****************** agreed to purchase a 2010 ******* Sonata on April 21, 2016
  from our Byrider location on US-19 in Port Richey, *******. ******************
  surrendered the 2010 ******* Sonata in November 2018. All required documentation
  regarding the repossession was sent to ******************. The vehicle was sold at
  auction, and the proceeds were applied to the account, leaving a deficiency
  balance owed of $5,120.63. The account was charged off in December 2018. The
  tradelines have been investigated and are reporting the account accurately.  At
  CNAC, we strive to achieve the highest level of satisfaction with every
  customer. While we sympathize with Mr. ******** predicament, CNAC is required
  by the Fair Credit Reporting Act, as a data furnisher, to provide accurate
  credit reporting. We cannot adhere to his request to have this removed from his
  credit report."

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 ******* sonata with Byrider on 11/20/2021. (Note - they sell LEMONS and FLOODED CARS) I have made on time payments up until after my dad passed away unexpectedly in 2022. I was out of work for over a month and started to get behind in the middle of the year. Payments were always only a few days late.. never more than ****. Well this month I had unexpected problems with my car (ironically) that made me miss the last two payments and now ****/********************* has locked me out of my account and refuses to unlock it unless we speak. I have been trying to send a full payment of $420.24 since 9/8/23This is the text -Ma'am I am very sorry but due to the nature of your loan having no grace ****** and all our attempts at contact having been ignored we will need to speak with you in order to get authorization to turn payment options back on. *REPLY STOP TO OPT OUT OF TEXTS*WHEN THEY ARE COMMUNICATING WITH ME VIA TEXT MESSAGE!!!! WE ALWAYS COMMUNICATED THIS WAY!!!! I asked where in my agreement did I sign we need to speak over the phone to unlock my account as I am staring at my contract and have not received any responseI just want to PAY THEM the TWO MISSED PAYMENTS and they are refusing to unlock my access I believe this is unethical and they are doing this illegally. Biweekly payments of $200 from 12/3/21 - 2/25/22 ; biweekly payments of $210.97 since 3/11/22 until PRESENT -- PLUS $1,000 on 3/1/2022 Missed payments are 8/25/23 & 9/8/23 After past experiences on the phone with this company, I am more comfortable communicating VIA text messages to my mobile number or email address on file.I would like to come to an agreement that I return this car with 4 BRAND NEW TIRES to **** with absolutely NO PENALTIES OR REPOSSESSIONS against my credit. **** can keep all the money that has already been paid to them.

  Business Response

  Date: 10/17/2023

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned ****.   **************** is dissatisfied by the servicing of her account.  Please note at the time this complaint was received by our office on October 11, Ms. ******* account was up to date. 
  
  Ms. ***********; purchased a 2013 ******* Sonata on November 20, 2021 from our Byrider location on US-19 in Port Richey, *******. Ms. ******* purchase is secured by a retail contract. The terms of her contract, including her promise to pay, finance charge, payment amount and payment cycle were disclosed both verbally and in writing prior to and during the closing. **************** retail contract does not have a grace ******* As a courtesy, **** will accept payment arrangements for hardships encountered. These arrangements must be approved by ****.   
  **************** has the ability to pay over the phone or in person at the location  if the online payment portal is down or locked.
  Byrider uses a reputable third-party vehicle history report service called Autocheck to verify a clean, unbranded automotive title. **************** signed a Vehicle History Reports Acknowledgement and Agreement at the time of purchase which releases Byrider from responsibility for the information provided in third-party automotive history reports.  Ms. ******* auto check report revealed no flood brands on the title. 
  Byrider and **** strive to achieve the satisfaction of every customer interaction; however, we cannot adhere to Ms. ******* request to return the vehicle with no penalty of repossession. We look forward to our continued relationship.

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20598396
  
  I am rejecting this response because I did not sign anywhere in my contract that my account is to be locked or down one day after my due date. I did not sign anywhere that my account is to be locked or down at all. I have my full contract for reference. The car you sold me is completely rusted and corroded underneath the hood and throughout the entire body of the car. A compliance manager in ************ reached out to me on Thursday, 10/12/23 and you filed a response on Tuesday, 10/17/23 after you received no response. I have paid your company well over what this car is worth since the beginning of my contract. Can we come to a possible settlement agreement to close out this loan? 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/24/2023

   We stand by our initial response. Ms. ******* purchase is secured by a retail contract. Per the terms of her contract, the payments are due on or before the due date. These terms, including her promise to pay, finance charge, payment amount and payment cycle were disclosed both verbally and in writing prior to and during the closing. **************** has the ability to pay over the phone or in person at the location, if the online payment portal is down or locked.We cannot adhere to her request to settle the account. 
  
  
  

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20598396
  
  I am rejecting this response because you have failed to provide any answers to my previous request. Please advise WHERE in the terms of my contract did I sign that my account is to be locked or down once a payment is past the due date? You have locked my account multiple times. Please reference the page, section and location of this said term that I signed. Secondly, you have no explanation for the years worth of rust and corrosion that is throughout the hood and body of the vehicle. 

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023 I bought a 2017 dodge Journey from this place and has been nothing but problems since I got the car. In less than 6 months I have had the car towed twice (which they don't cover towing) and it takes weeks for scheduled appointments. The 2nd time I got it towed was an engine coil that went bad and ever since then the car is struggling to shift at higher speeds. I've took it back twice, but they keep telling me they can't find anything wrong which I don't know how. I drive over an hour to and from work every day and I feel it every day, which I have to gun it to get it to shift. Buying from them has been a nightmare between not being able to feel safe and paying such a high interest for a car with constant issues. I highly advise to avoid this place if at all possible!

  Business Response

  Date: 10/17/2023

  In the case of Dakota ******, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ******************* is aggrieved by the mechanical difficulties experienced with the vehicle.  
  ******************* purchased a 2017 Dodge Journey on February 21, 2023 from the franchise-owned Byrider location on US-19 in Port Richey, *******.  The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first.  ****************** purchase was secured by a retail contract. The terms of his contract including the Annual Percentage Rate, Finance Charge and Total Sales price were disclosed both verbally and in writing, prior to and during the closing. 
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. Service records indicate that the vehicle has been serviced 4 times.
  April 2023 Vehicle was overheating when idle. The coolant temperature sensor was leaking. It was replaced and coolant refilled.  There was no out of pocket expense for  this visit.
  June 2023 Vehicle was brought in for a Check Engine Light. The coil pack was replaced. 
  **************** paid $64.20.
  July 2023 Vehicle was struggling to shift. The throttle positioning sensor was replaced and oil change. **************** paid $225.61
  August 2023 complaining the vehicle was shifting hard. A general engine repair was performed at no cost to ****************. At the time of this visit, **************** had driven the vehicle ***** miles. 
  Upon receipt of this complaint we reached out to ****************. He recently moved to **********, ****. A service appointment was set at a Byrider in **********. Unfortunately, the next available appointment is October 17, 2023. At that time the vehicle will be evaluated and all eligible claims processed under his limited warranty. 
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value Dakota as a customer.  We look forward to our continued relationship.
  
  

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was taken in 9/19/2022 for a mis fire in 4th cylinder. One hour later **** from service department calls and confirms after diagnostics that it was cylinder 4 and that the coil was bad. The part was replaced after payment of $155. The very next morning not even 24 hours after picking it up I was on toll and car started with the same issues. I called the branch and immediately got attacked ( I have recordings saved) I paid to get the car there the first time and paid to get a problem fixed that wasn't even fixed. I had to call corporate to get the branch to pick up the car due to the fact I paid for something that didn't get fixed. The service *************** said he didn't find a problem and to come get it but if me driving the car furthers the damage then I'll be at fault. The cnac manager in ************ (*****) said there was nothing he could do since he's not at that branch and took me in circles ( I have the recordings of him too) the problem is a broken gasket which is under warranty but they don't want to honor. I just want my car fixed and I've been out of work because of this issue but payment is still expected even though they don't know what's wrong and again I've been out of work but job verification is apart to application process. This can't be legal and they were all rude and took me into circles until finally passing me on to the next person and telling me to no longer contact because I wouldn't accept being mistreated. Again (I have recordings) so there is no need for any more manipulation. Is there anyway I can post them on here to show the world this scam. Also I'm required to have transportation to get my form of transportation (the car) which I can't afford after first tow bill and payments towards the problem that didn't get fixed. The **** manager ***** laughed in my face after not only undermining but leaving me with decision that are only loop holes and didn't solve the problem. I have recordings to prove everything in this compliant

  Business Response

  Date: 10/17/2023

  In the case of *******************************, Complaint Number:  ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. ************** is upset by the mechanical difficulties he had with the vehicle.  Please note that the complaint was filed on September 20, 2023 and received on October 11, 2023. The events surrounding the complaint happened in September ****.
  ******************************* purchased a 2012 ****** Altima on August 9, 2021  from the franchise-owned Byrider location on US-19 in Port Richey, *******.  The vehicle was covered by a 36-month, ****** mile warranty, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. Service records indicate the vehicle was serviced twice while ************** had possession of the vehicle. 
  January ****, the alternator was replaced and an oil change was performed. Total bill was $399.02. ************** out of pocket expense was $31.75.
  September 19, **** coil pack replacement. This was not a covered expense and ************** paid $155.17.
  September 20, **** vehicle towed in.The tow truck driver reported that ************** was acting aggressive and filmed the tow, stating that he would be responsible for any damage. The tow driver documented the condition of the vehicle.  ************** stated the vehicle was running rough after he put gas in. Diagnostics was performed but no codes were found.Byrider was unable to duplicate the problem while performing a test drive. Total bill for tow and diagnostics was $177.50.
  During the September 20, service visit, ************** insisted the vehicle be driven to exceed the speed limit for the vehicle to act up. Byrider cannot accommodate such requests. When ************** was informed that he would have to pay the tow bill, he cleaned out the vehicle and advised Byrider he no longer wanted the vehicle. The back windshield was broken out of the vehicle and Byrider filed a damage report with the police department. The case#****-0001086 with officer ****************************** vehicle was repossessed. All required documentation was sent to **************. The vehicle sold at auction in November ****,  leaving a deficiency balance of $10,942.63.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from by Rider in Aug 2022. They sold me this car with out doing anything to it at all. No maintenance work no nothing, when I drove it off the lot the air conditioner blew they did change that fan motor it's still making an incredibly huge noise a vibration real bad they wouldn't look at it I live an hour away so I couldn't have it being towed to them. So the cost came out of my pocket the CV joints are going it's a 2012 the CV joint shouldn't be going they sold it to me that way never had an oil change the same oil filter was still on the car from the manufacturer I had a problem with my paycheck from work they threatened me several different times at several different times of the month. They told me that I had to have the car paid by that day at 5:00 so I told him to come and get it they're horrible horrible people their cars ****. If you go for some reason you have to go there make sure you take a mechanic with you because all the cars are s***. They don't overlook the cars when they get them it's a typical buy here pay here scam on a low spectrum company they don't care about the people they made me sign and as is agreement but offers a warranty that's against the law as far as I know. Now they're going to come get the car I'm out $1,700 that I to put on a **************************************************************************************************** a percentage of the amount to fix it and I'd have to buy the parts and they put it on you shouldn't have to do that with the 2012 the car was too new to have the CV joints busted the air conditioner was busted the brakes were bad no oil change and now I want my money back and I will get a lawyer for this I have an attorney that is pursuing and will be contacting them and I will let you further notice in my response later.

• Initial Complaint

  Date:05/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a from JD Byrider in March 2022. 2 weeks after signing the paperwork I realized they had given me the wrong car. I had been driving an uninsured vehicle that was not registered to me for 2 weeks and no one at the dealership even realized their mistake until I brought it to their attention. They agreed to correct the problem but when I went to have the paperwork corrected, they had tacked an additional $1,500 on to the price of the vehicle. Due to the fact that I was $1,500 into the process, I had no choice but to agree or be without a car until they refunded my money. I also had to make a complaint to their corporate office less than 30 days into the loan because I called for service and was totally verbally abused by an employee, who is also the owners wife. She wouldn't address my issue, she just argued abut my verbiage. Upon contacting corporate I was given a service appointment. Due to the way I was treated, I chose to have my personal mechanic look into the issues the car was having. Turns out there was absolutely no reconditioning done to the vehicle. It had bad spark plugs, no fluids, needed an oil change, had an engine misfire, the ABS module is going bad, along with the PCM. But again, due to my treatment, I am scared to take my car to them so I am unable to use the warranty they provide. April 4th I tested positive for COVID 19. I provided proof of this to them. They threatened me to take the car even though I was only 3 days behind at the original contact. I have continued to make each payment, late, but it is still being made in full I always make one payment before another is due. Last week I was diagnosed with viral myocarditis and was hospitalized for a heart attack. I forgot to call them, seeing as I had almost died. On Sunday they repossessed my car for being 6 days late and are refusing to allow me to reinstate the loan. Carrie @ CNAC hung up on me and will not take my calls because I told her I'd be filing a complaint.

  Business Response

  Date: 08/08/2022

  Consumer Response /* (3000, 8, 2022/06/10) */ They are now claiming that the payment received 5/18 was never received. I spoke to Rhonda and first she said the check bounced. I informed her that was impossible because I paid with my debit card. Then she said my payment was returned, which it was not. I have bank records to prove this. I just called to get the paperwork they were supposed to send me within 10 days of the repossession and Rhonda wanted to discuss anything but. She was very argumentative about topics I didn't even attempt to discuss. I have not received the paperwork. She said someone would call me but did not provide their name or contact information. She also said they they called me everyday. Another lie because I have phone records from Verizon proving they did not call one time after May 18th. She said she has notes from employees stating they called me. I can prove they did not making that also falsification of documents. Consumer Response /* (3000, 10, 2022/06/10) */ Rhonda is saying they're doing what is called a "back off' meaning they're removing the loan from my credit as if it never happened but that I would need to sign a document first. I asked for a copy of said document so that an attorney van review it for me and they have failed to do so. They are asking me to come into the location and sign a paper that I nor my attorney have ever read. Business Response /* (4000, 13, 2022/06/22) */ In the case of ***** *****, Complaint Number: XXXXXXXX, we have investigated this matter with the full cooperation of the franchise-owned Byrider and CNAC. Ms. ***** purchased a Jeep Patriot on March 11, 2022 from the Byrider location on US-19 in Port Richey, Florida. The vehicle was covered by a 36-month, 36,000 mile warranty. During the contract-closing, an administrative issue occurred with the paperwork. The franchise-owned Byrider promptly resolved the discrepancy and apologizes for any inconvenience this has caused. Ms. ***** reported that she was experiencing mechanical issues with the vehicle, and she was scheduled for an appointment in April to address these issues. Ms. ***** failed to show up for her appointment. Ms. ***** defaulted on her retail installment contract and had a history of late payments on her account. After documented attempts were made to contact Ms. ***** to set up payment arrangements, the Franchise-owned CNAC made the difficult decision to repossess the vehicle. The vehicle was repossessed on May 31, 2022. Ms. ***** was released from her contractual obligations, and the account was closed on June 9, 2022. She has been sent the necessary paperwork via certified mail. The tradelines will be deleted and this will not affect her credit. Additionally, Ms. ***** entered into a Retail Installment Contract with Byrider/CNAC, not a loan, and the attachment of the Florida statute she provided involves Title Loans, which does not apply in this instance. Consumer Response /* (3000, 18, 2022/07/06) */ I have phone records provided by Verizon that no call was ever made to me by any CNAC or Byrider employee. I also provided proof that I had caught Covid and then was hospitalized for a heart attack. These people are predators and take your money and then snatch the vehicle the moment you are ill or injured. These are extremely predatory business practices. As I stated before I was afraid to let them service the vehicle due to the way I was treated by the owners wife and acting service manager. How a woman who can't use a wrence qualifies as a service manager, I will never know. And also because they lied about everything that was done to the vehicle prior to me taking it off the lot. The amount is still showing up on my credit report even after being assured it would be removed. And the only forms they have provided to me still list the incorrect vehicle. I want my money returned to me and am looking into attorneys for the emotional and mental trauma I have endured thru this process. Consumer Response /* (3000, 21, 2022/07/14) */ As further proof that they are in the wrong, all of the payments I made to them have been returned to me via a dispute with my bank and Jd Byrider/CNAC. Business Response /* (4000, 23, 2022/07/28) */ The franchise-owned Byrider/CNAC stands behind the details provided in the original response. Ms. ***** has been released from her contractual obligations, and it can take 30-60 days for this to reflect on her credit report. The franchise-owned Byrider/CNAC apologizes for the inconvenience this has caused and wishes Ms. ***** the best in her future endeavors. Consumer Response /* (4200, 25, 2022/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this resolution because they continue to lie, and I can prove that nearly everything they have declared here IS a lie. I will be taking the lies they have listed on here, along with my proof, and I am contacting the local news outlets. I will not stand quietly while they continue to scam people. Everyone needs to know who they are and what they do. The only resolution I will accept is my final $1,000 being returned to me and for them to admit that they lied.