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Complaint Details
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Initial Complaint
05/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is over charging me every month. They are thief's. I dropped a car off my policy and sent in proof and they are still charging and over charging me I have called to give them an opportunity to make it right and instead they have given me the run around. I need the truck that I dropped off my policy off as well as the renters insurance they are scaming me. Refund me the extra money I have been paying.
Business response
06/18/2024
We sincerely apologize for any inconvenience you have experienced with our agency. We appreciate you bringing this matter to our attention, and we would like to address your concerns.
Upon reviewing your policy records and the documentation you have provided, we understand that you requested to drop a car from your policy and sent in proof of this change. However, it appears that there *** have been an oversight in updating your policy accordingly. We deeply regret any confusion or frustration this *** have caused.
We assure you that we take matters of overcharging very seriously, and we are committed to resolving this issue promptly. We have initiated a thorough investigation into your account and are working diligently to rectify any billing discrepancies.
To ensure a fair resolution, we kindly request your cooperation in providing any additional information or documentation that *** help us resolve this matter more efficiently. Please forward any relevant correspondence or records to our customer service department, and we will promptly review them to address the overcharges.
At our agency, we strive to provide excellent customer service, and we deeply regret that we have not met your expectations in this instance. We value your business and are committed to making things right.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter. If you have any further questions or concerns, please do not hesitate to contact me directly. I look forward to reaching a satisfactory resolution and restoring your confidence in our services.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.