Business ProfileforLSO Jewelers & Repair
At-a-glance
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Business Details
- Location of This Business
- 906 SW Saint Lucie West Blvd, Port Saint Lucie, FL 34986-1766
- BBB File Opened:
- 1/23/2017
- Business Incorporated:
- 1/5/2012
- Type of Entity:
- Corporation
- Business Management
- Larissa Oprysk, President
- Contact Information
Principal
- Larissa Oprysk, President
Customer Contact
- Larissa Oprysk, President
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
JH R
1 star12/01/2023
LSO Jewelers & Repair Response
12/04/2023
*************************, left her Ladies ******************** for a new battery, gasket and the removal of two links on Thursday, July 27th, 2023. On Friday July 28th, 2023 ************************* picked up the completed job, left happily.
On Monday November 20th, 2023, ************************* came in abruptly saying that her watch was not working and she replaced the battery not that long ago. Trying to speak with her to tell her our warranty process, she would cut me off and demand that we used old batteries and it is not her watch. I then kept telling her our warranty process, which was to take the watch back in to the watch maker to open the watch and check the battery. We told her if the battery was indeed the issue, we would replace it free of charge. We then told her if we found any other issues with the watch we could give her an estimate, in which her response was she was not interested in that and we need to fix the problem.
I wrote up her repair for the Baume ******* and she then handed over to me two fashion watches to replace batteries. I was able to replace one watch battery, but for the other watch I did not have the correct tool to open the watch. I offered to take the watch in for the watch maker to open and replace the battery since we were going to look at her Baume *******. She said no, and snatched the watch out of my hand. Then she asked about other jewelry repairs, which she did not have with her. I told her I would need to see the jewelry in order to quote her properly.
She paid $3 for her battery and then suggested to take her Baume ******* back. So we were not able to inspect the watch and she left. Now On December 1st she has slandered my business with negative reviews on yelp, ******* and now with you.
This is not right. We provide top of the line service, but we cannot fulfill that if the customer is not willing, but we also do not deserve a negative write up when we offered specific services and the customer declined.
LSO Jewelers & Repair Response
12/04/2023
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