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ComplaintsforFlorida Coastal Roofing Solutions, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Florida Coastal Roofing are taking advantage of their authority they came to my house made a great presentation made me believe there will be no issues and a legit business then asked for a deposit on date 2-20-2024 and assured us they will start work in 2 weeks for about 4 weeks now I have not been able to reach them by any way of contact it's like they took my money and ran this is why I turned to you I don't know what to do or where to start on getting the wrongs righted I am an elderly man and everything has changed since my prime please help and give advise or something.Customer response
05/10/2024
Hi ****,
I writing to to inform you that the exact day that I filed the complaint with you they contacted me after I submitted the complaint go figure right it was almost like they knew I was contacting the BBB. But anyway I needed to tell you that they did start work today May 10th, 2024 they offered to take off a thousand on the bill so we'll see but even tho they did start work it still doesn't change the fact that they said they would see us in 2 weeks and we didn't have any contact with them for 4 months but what I'm saying is that I need you to cancel moving forward with trying to receive our deposit back and I geuss I'll just put in a comment about how horrible it was trying to get them to start work and see how the rest of the job goes whether it's good or bad but for now nothing needs to be done unless they s**** up again, sorry they just really frustrated me but thank you **** and BBB for all your help and appreciate your existence thank you .
Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We had Florida Coastal Roofing Solutions install a new roof on our property. They ruined the siding in several places, by cutting and gouging where it meets the roof. They would not repair it and gave us the runaround.We now have to hire another company to repair these holes. We just hope we can get it fixed before any water damage. The building department said they didn't replace the old flashing. I believe Florida Coastal should pay for the repairs!Thank youBusiness response
05/17/2022
This complaint was dealt with on the day that we were notified of it by the BBB. The customer did not reach out to us to attempt to have it handled prior to making their complaint with the BBB. However, even though the entirety of the information supplied by the customer was not accurate, FCRS did go out immediately to remedy the situation and went above and beyond what was required of our company based on what actual issues we were responsible for. The homeowner thanked us and advised us that they would update their complaint to reflect that the issues were resolved to their satisfaction. FCRS would also like it noted that in addition to the issue being immediately handled, FCRS repaired/replaced portions that were not the responsibility of FCRS, and were not originally damaged by FCRS, but were already damaged and refused repair upon initial interaction with homeowner when it was suggested. FCRS considers this matter closed.Customer response
05/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Contact Information
1551 SE South Niemeyer Cir
Port Saint Lucie, FL 34952-3507
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.