ComplaintsforCollege Hunks Hauling Junk & Moving
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Complaint Details
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Initial Complaint
02/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We trusted College Hunks (10/14/2022 and 1/31/2023) with taking the responsibility for moving our furniture in a timely and responsible manner. Unfortunately this was not the case, since our dining table was ruined, 2 dining chairs were damaged, our entertainment unit was seriously scratched (when it was moved from our home to storage) and a side table was scratched. We expect to be reimbursed in a reasonable and appropriate manner or have our furniture restored to its original pristine condition. We were offered a reimbursement of $150 - a complete insult and inappropriate considering the damage that has been done.We are writing to express our unhappiness with the extremely poor quality of service provided by one of your local franchises (College Hunks - *************, DB Ackman ***** LLC). Attached please find photos of the damaged furniture. Even more than the damages caused by your local franchisee ****,was his unprofessional and dismissive attitude. Our furniture was stored in a storage facility that was filled by your local franchisee. I purchased many moving blankets from College Hunks so as to not damage the furniture.Upon removal of said furniture from the storage facility by the same franchisee, the furniture was moved without the blankets. There is no question as to who caused this damage as the movers readily acknowledged that they caused the damage. When **** was contacted (immediately), his response was these things happen. When asked why the furniture was moved in this manner, his response was I have no idea. When I inquired as to whether College Hunks makes arrangements with furniture repair people, his response was dismissive. When I asked what kind of financial reimbursement he was going to make he repeated you're not going to like this. The next day he offered me $150, which I did not accept and returned it to his representative. THe did send people the next day to try to repair the furniture only to make it worse.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.